Missing $10 certificate for Call of Duty Advanced Warfare pre-order

Also haven't received Dragon Age Inquisition yet, but it has yet to be 20 days.  I miss having a separate rewards site to keep track of all this as it was much easier than the present format.  The way orders and point searching is integrated is not very clear.
Anyways, please help in missing pre-order bonus for CoD: AW
Thanks!

Hi there bradinoh-
I apologize for the tardiness of this response; it’s definitely the holiday season as we are a little backed up right now on the forums!  I hope that you are enjoying both Call of Duty: Advanced Warfare and Dragon Age: Inquisition as both look to be pretty fun games!
As enuf was kind enough (get it?) to point out, Dragon Age: Inquisition is not a My Best Buy Gamers Club Get $10 title.  However, I can confirm that the 500 bonus points for Call of Duty: Advanced Warfare has posted to your account.  Generally, those points will show along with your original transaction in your account profile.
I hope that this helps and Happy Holidays!
Bill|Senior Social Media Specialist | Best Buy® Corporate
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Similar Messages

  • Missing DLC for Call of Duty Advance Warfare

    I bought Call of Duty Advance Warfare today but did not get the free DLC, the rep asked my email for the DLC but when it rang up it showed 4.99 for the DLC . I was not sure what the 4.99 charge was but appears that it was for the free DLC.

    Hello gboggs89,
    Thank you for purchasing Call of Duty Advanced Warfare at Best Buy!  I trust you'll enjoy the latest installment from the massively popular franchise.
    If you are expecting a code via email and haven’t seen it, you may wish to check the settings in your email.  If you use Gmail, for example, emails from Best Buy may automatically be sent to your “Promotions” inbox.  You may also want to ensure that the @BestBuy.com domain is added to your safe senders list so codes are not misplaced and deleted out of your SPAM folder.  It can take up to 48 hours to receive your code via email for processing and distribution.
    If you have waited the mentioned time frame, checked all your email inboxes, and are still in need of customer assistance with a pre-order code, we have a process that can provide you with direct support.  Just send us the following information as a private message to our Gaming-BBY inbox  (clicking the hyperlink will open a new window with a private message addressed to the inbox):
    Message Subject: Game Title & Platform
    Message Body: Include...
    • Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
    • Email address (the one you provided for the code)
    Please ensure you provide all of this information to Gaming Support for the fastest service.  Armed with that information, our gaming team will be able to quickly assess the situation and provide you with a resolution.
    Thanks for writing in.  Have a great weekend!
    Regards,
    Mike|Social Media Specialist | Best Buy® Corporate
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  • Call of Duty Advanced Warfare Shipping Soon?

    My copy that I preordered online hasn't began processing to ship.  When will these ship to arrive to take advantage of the Day Zero bonuses?  Really want the double XP on Monday, November 2nd.

    Hi grimlock49,
    We expect Call of Duty: Advanced Warfare pre-orders to begin shipping soon, so I'd encourage you to keep an eye on both your inbox and junk mail folders for updates. Please also keep in mind that it can sometimes take up to 24 hours for UPS and the USPS' respective sites to reflect the latest information, so you may not be able to view tracking details online right away.
    Thanks for your patience, as well as for ordering your copy of Call of Duty: Advanced Warfare with us!
    Aaron|Social Media Specialist | Best Buy® Corporate
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  • Call of Duty: Advanced Warfare at Best Buy

    Power Changes Everything.
    Call of Duty is back with their next, highly anticipated game, Call of Duty: Advanced Warfare. Call of Duty: Advanced Warfare envisions the powerful battlegrounds of the future, where both technology and tactic have evolved to usher in a new era of combat for the franchise. Delivering a stunning performance, Academy Award winning actor Kevin Spacey stars as Jonathan Irons – one of the most powerful men in the world – shaping this chilling vision of the future of war.
    An Advanced World:
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    An Advanced Soldier:
    Powerful exoskeletons evolve every aspect of a soldier’s battle readiness, enabling combatants to deploy with an advanced lethality and eliminating the need for specialization. The introduction of this gameplay mechanic delivers enhanced player movement and verticality through boost jumps and grappling, covert cloaking abilities, and biomechanics that provide unparalleled strength, awareness, endurance, and speed. With the advent of the exoskeleton and newly advanced armor and weaponry, every soldier commands tactical freedom in any terrain unlike ever before, fundamentally changing the way gamers play Call of Duty across all modes.
    An Advanced Arsenal:
    Harnessing the power of next-gen platforms, Call of Duty: Advanced Warfare brings players into the battlegrounds of the future by boasting a new hi-tech, advanced arsenal and ability set, arming players with all-new equipment, technology, perks, and vehicles like hoverbikes and highly specialized drones. Players can also choose between standard ammunition and an all-new class of directed-energy weaponry that enables totally new gameplay dynamics. And with exoskeletons delivering a massive force multiplier and unprecedented tactical freedom, Call of Duty: Advanced Warfare evolves every firefight.
    Pre-Order Call of Duty: Advanced Warfare at Best Buy >
    Available on Xbox One, Xbox 360, PS4, PS3, PC and digital.
    November 3 Midnight Store Openings 
    Stop in to Best Buy’s Midnight Opening Event and pick up your copy of Call of Duty: Advanced Warfare! Our stores will be open at 12:01 A.M. Eastern, 9:01 P.M. Pacific on November 2nd/3rd for the event. Please see below for a breakdown of when you’ll be able to attend the Midnight Opening Event and pick up your copy the second it’s available!
    Pacific Time Zone (PT) – 9:01 P.M.
    Mountain Time Zone (MT) – 10:01 P.M.
    Central Time Zone (CT) – 11:01 P.M.
    Eastern Time Zone (ET) – 12:01 A.M.
    Click here to see a list of participating Best Buy store locations.
    Looking for an Xbox One to play Call of Duty: Advanced Warfare?
    Xbox One Limited Edition Call of Duty: Advanced Warfare Bundle
    Pre-order the Xbox One Limited Edition Call of Duty: Advanced Warfare Bundle and get the massive 1TB hard drive, custom controller and Limited Edition exoskeletion, plus Call of Duty: Advanced Warfare Day Zero Edition.
    Pre-Order here >
    Limited Edition Call of Duty: Advanced Warfare Wireless Controller
    Add to your controllers with this Limited Edition Call of Duty: Advanced Warfare Wireless Controller. Featuring a custom design inspired by Sentinel Task Force iconography, it looks like an artifact from the powerful battlegrounds of the future. Be prepared for battle as soon as you boot up with a bonus Supply Drop, which can unlock a variety of in-game content from player customization gear to weapons.
    Pre-order here >
    Related Offers
    Call of Duty: Advanced Warfare Day Zero Edition
    Pre-order the Day Zero Edition to receive 24-hour early access on November 3, full day of double XP on November 3, Advanced Arsenal bonus and 2 custom weapons, the AK-12G Assault Rifle and Crossbow B-2. If you've already pre-orderd Call of Duty: Advanced Warfare from Best Buy, you will have access to the Day Zero edition.
    Advanced Arsenal Pre-Order Bonus
    Get access to the Advanced Arsenal, featuring a custom exoskeleton and the EM1 Quantum, an all-new directed energy weapon, for use in multiplayer gameplay.
    $10 in Reward Certificates
    As a My Best Buy™ member, you'll get $10 in Reward Certificates
    when you pre-order and purchase Call of Duty: Advanced Warfare or the Call of Duty: Advanced Warfare Xbox One Bundle.
    Learn more >
    20% Off for Unlocked Members
    In addition to $10 in Reward Certificates, Unlocked members also get 20% off Call of Duty: Advanced Warfare.
    Learn more >
    Still have questions? Want to talk more about Call of Duty: Advanced Warfare?
    Join the discussion by replying to this post!
    Matt|Senior Social Media Specialist | Best Buy® Corporate
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    New editions were recently announced for Call of Duty: Advanced Warfare and we now have them available for pre-order! Follow the links below to choose your system along with the Special or Pro Edition.
    Atlas Limited Editions
    Xbox 360 Call of Duty: Advanced Warfare Atlas Limited Edition >
    Xbox One Call of Duty: Advanced Warfare Atlas Limited Edition >
    PS3 Call of Duty: Advanced Warfare Atlas Limited Edition >
    PS4 Call of Duty: Advanced Warfare Atlas Limited Edition >
    Atlas Pro Editions
    Xbox 360 Call of Duty: Advanced Warfare Atlas Pro Edition >
    Xbox One Call of Duty: Advanced Warfare Atlas Pro Edition >
    PS3 Call of Duty: Advanced Warfare Atlas Pro Edition >
    PS4 Call of Duty: Advanced Warfare Atlas Pro Edition >
    Matt|Senior Social Media Specialist | Best Buy® Corporate
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  • Call of Duty Advanced Warfare Preorder problem.

    I preordered my copy of Call of duty Advanced Warfare PS4 on Oct 26th at the Bestbuy store.  I put $5 down on preorder and my purchase history showing order {Removed per forum guidelines.}. I just went to midnight launch and I was going to use $10 call of duty ghost trade in promotion coupon and coupon wouldn't work when they scanned it.  They void the transaction and restart the transaction.  I"m afraid that they cancelled my preorder because on my new receipt it's showing order {Removed per forum guidelines.} and they cancelled previous transaction to restart new transaction.  Can you guys find out if I"m still eligible to receive my $10 reward certificate for preordering call of duty or can you give me $10 certificate on my bestbuy rewardzone account?

    Hello sjc1279,
    As long as both your initial pre-order deposit and My Best Buy membership information are reflected on your final sales receipt, then there's no need to worry! Remember that both base points and any applicable pre-order bonus certificates can take 15-20 days to post, so you won't necessarily see record of them right away. Pre-order bonus certificates also don't always appear as pending, and instead are simply available for use at the end of that timeframe.
    If you still haven't seen record of your purchase at the end of that 15-20 day window, let us know and we'd be glad to look into the situation on your behalf at that time.
    Thanks for your patience and understanding, as well as for purchasing your copy of Call of Duty: Advanced Warfare with us!
    Aaron|Social Media Specialist | Best Buy® Corporate
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  • I tried to apply the Call of Duty: Advanced Warfare Promotion today at Best Buy...

    Well today I had another unfortunate experience at Best Buy.  I tried to use the below deal that begins today:
    Trade in Call of Duty: Ghosts for Xbox One or PS4 and receive $20 trade-in value. Trade in Call of Duty: Ghosts for Xbox 360 or PS3 and receive $10 trade-in value. Trade in Call of Duty: Black Ops II for Xbox 360 or PS3 and receive $15 trade-in value. Trade in Call of Duty: Black Ops for Xbox 360 or PS3 and receive $10 trade-in value. Plus, get a $10 off coupon to use toward Call of Duty: Advanced Warfare.
    Offer valid in store only. Trade in values shown include any bonuses. Trade in values valid 10/19/14–11/2/14. Coupon valid in stores only through 11/8/14. Not available in all locations. Payment is by Best Buy gift card. You will be required to agree to Best Buy's trade-in Terms & Conditions. Participating stores may have additional requirements. Best Buy reserves the right to refuse any trade-in or limit quantities for any reason. Tax is calculated from the regular retail price prior to gift card value being applied to the bill. Not compatible with any other offer. Limit 1 coupon per transaction. See a Customer Specialist or for details.
    1) I went over to the gaming kiosk to trade in my games.  The employee told me I have to do this at the customer service desk.  I've never had to do this at any Best Buy.  I always trade in games at the kiosk since USUALLY I'll get someone knowledgable with video games and the current promotions.
    2) I go to the customer service desk and told the girl I want to trade in CoD: Ghosts and Black Ops II.  I also want to use the $10 coupon promotion and apply it to a CoD: AW preorder.
    3)  The girl tells me that I have to do this online.  The coupon fine print obviously states it is in-store only.  I try explaining this is an in-store promotion.
    4) She told me I must be talking about the $10 rewards certificate for preordering.  NO.  Look in the ad, they are two different promotions.
    5) Then, she told me that I cannot preorder this game in-store.  "We must have run out of copies."  I've never heard of a standard edition Call of Duty game run out of preorders before.  Especially on a new system (PS4) where they need their userbase to be huge.
    6) At this point I was fed up.  I asked if there was someone in the video gaming department that had more experience with the promotions and trading in games.  The girl told me that they do not have any video game specialists at the store.
    I seriously cannot believe a Best Buy store can be this clueless.  How can someone run a business like this?  Sadly this is not the first time I've ran into problems with Best Buy.
    Has anyone had any luck using this promotion?  WHAT AM I DOING WRONG???

    Hello WeaKeN,
    It shouldn't be so difficult to pre-order an upcoming game, so I can imagine why you'd be frustrated! It sounds like the rep you spoke with might not have been familiar with either the game trade-in or pre-order process, although walk-through guides and training documents should have been readily available at the time of your visit.
    To take advantage of our current Call of Duty: Advanced Warfare trade-in promotion, customers simply need to trade in a copy of either Call of Duty: Ghosts or Call of Duty: Black Ops II and reserve a copy of Call of Duty: Advanced Warfare at their local store. Both the trade-in gift card and coupon can then be applied at the time of pickup, with the $10 pre-order bonus certificate being awarded 15-20 days after pickup. Since the Atlas and Atlas Pro edition are online-only items, they are not eligible for this offer.
    Were you able to reserve your copy of the game? Are you still in need of assistance?
    Aaron|Social Media Specialist | Best Buy® Corporate
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  • Call of duty advanced warfare xbox one in store pre order

    I dont have a card at the moment but I would still like to pre order the console so I was wondering if i can pre order it in store
    Solved!
    Go to Solution.

    Hey villan303,
    You can, indeed, pre-order the Xbox One Limited Edition Call of Duty: Advanced Warfare bundle at your local store! A deposit will be required to reserve your console, but for full details I'd encourage you to speak with an on-site gaming specialist or rep at the store's customer service desk.
    Thanks for your interest in pre-ordering with us!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Call of duty advanced warfare Not recive suplly but im pey it

    how can i get my supply im pey for that !

    Hello there bryan78,
    As a bit of a perfectionist myself when it comes to collectibles, I can imagine you were entirely frustrated as well as disappointed to receive a less than perfect condition Call of Duty: Advanced Warfare - Atlas Limited Edition for your PlayStation 4.
    Sadly, due to the nature of limited edition items, we are rarely able to replace any damaged units. I apologize for any dismay this may cause you. That being said, I would like to see what options we may have for you and I am sending you a private message. You may check your private messages by signing into the forum and clicking the envelope icon in the top right corner of the page.
    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Call of duty advanced warfare store error

    I bought add color to the war game Call of Duty advanced, but can not download the amount was withdrawn from my account

    Hey villan303,
    You can, indeed, pre-order the Xbox One Limited Edition Call of Duty: Advanced Warfare bundle at your local store! A deposit will be required to reserve your console, but for full details I'd encourage you to speak with an on-site gaming specialist or rep at the store's customer service desk.
    Thanks for your interest in pre-ordering with us!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Call of Duty : Advanced Warfare issues

    Hello guys,
    I bought a MSI Gaming Series Laptop on around August 2014; here are its features :
    http://www.hidevolution.com/new-laptops/msi-gx70-destroyer-229-2gb-amd-r9-m290x-17-3.html
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    I also downloaded the game with Steam (I also checked if it is complete; and it is) and it's located in F:// partition maybe it could have change something.
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    Have you checked the game is running by dGPU in CCC? Go to start -> power -> switchable graphics applications settings. Set the game run on high performance.

  • Call of Duty Atlas Pro pre-orderi​ng issues

    I've had some issues trying to pre-order the Atlas Pro edition of Call of Duty Advanced Warfare. I went in store to preorder it that edition and was told I couldn't that I would have to do it online. The woman looked on the online store and said it was listed as "Coming Soon". She told me to wait a few days and check again. 
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    I've checked frequently the past few days only to see the game as "Coming Soon" and today I find it listed as "Sold Out Online". I've been given the runaround about pre-ordering this item and wasted more time than I should of only to find it "Sold Out". Can anyone look into this before I give up and go pre-order from Amazon?

    Hey again yingfo,
    Thanks for your interest in pre-ordering the Call of Duty: Advanced Warfare Atlas Pro edition with us! It's definitely proving to be a popular title, so I can imagine how anxious you must feel to secure a copy.
    As with any other listing on BestBuy.com, the status of pre-order items tend to change based on the availability of that product. These statuses can change relatively quickly too, especially in the case of high-demand items and deal of the day offers. The best advice we can give would be to keep an eye on BestBuy.com for updates as we get closer to launch day.
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Re: Call of Duty: Advanced Warfare Trade-in Promo

    My pre order pick up was a nightmare. I traded in a couple games before I picked up and everything went pretty smooth. It initially took a few extra minutes to complete the pickup transaction for my COD. Get to car and pull out my game and its the X360 version not the XB1. I don't know how she got that mixed up I traded in two XB1 games and she even said XB1 on her way to the back. I go back inside and it takes her a while to find "my" copy so she pulls one off the shelf out front. Then she has issues with my GCU, preorder deposit, and coupon. Finally everything goes through on her third try but her total is incorrect. I have bought enough games to know how much a full price game is with GCU after tax. Long story short I end up paying for tax on a $60 game instead of a $48 game. I also lose .68 I had on a gift card applied to the original transaction. With all her voiding and redoes I am sure I will end up having to contact support for my $10 RWZ preorder bonus. I just don't understand how GCU works flawless online but instore I have to jump through hoops for my member benefits. This dibalce took an hour and I look like an idiot for arguing about $3 and end up conceeding just to get out the store. I end up paying $18.44 instead of $15.67 which was my balance owed after deposit/discounts. I think from now on when I order from Best Buy it will be shipped to my house. Two orders in the past seven days and somehow the store screws something up. 
    Why couldn't she just give me my game instead of making my life a living nightmare? 

    painkillah1,
    Based on what you mentioned, it sounds as though the rep assisting you simply made a legitimate mistake when processing your pre-order. Still, it's disappointing to hear there may have been some confusion regarding how the trade-in coupon and your Gamers' Club Unlocked benefits would interact.
    As you're probably aware, it typically takes 15-20 days for both base points and pre-order bonus certificates to post. If you do not see record of your purchase on BestBuy.com after that timeframe has passed, let us know and we'd be the glad to look into the situation on your behalf at that time. As far as sales tax is concerned, however, you will regrettably need to return to your local store's customer service desk for assistance with that issue. I have confidence that the store's on-site team will be able to help you out, but remember you can always ask to speak with a manager on duty if you'd like.
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    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Call Of Duty: Advanced Warfare Havoc DLC problems.

    I finally managed to download zombies but for some reason I can't use the new gun deleted and downloaded again won't work please sort it Sony

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  • WRT160N V1 Open Nat on 3 Xbox 360(s) Possible for Call of Duty Modern Warfare 2?

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