Missing $10 certificate for Xbox One Sunset Overdrive Console bundle

Hello,
I am missing my $10 certificate for pre-ordering the Xbox One Sunset Overdrive bundle.
I pre-ordered the console on-line on 9/1, and I picked up the console in-store on realease day on 10/28.
It's been well over 20 days for the certificate to appear.
Please help me with this issue. Thanks!

Hi ImmyJay,
Thanks for reserving and purchasing your Sunset Overdrive Xbox One bundle with us! i hope you're enjoying the game and new console so far.
I've had the chance to review your account and it looks like the points tied to your pre-order bonus certificate were awarded earlier today. It may take 2-3 business days for these points to post, but I'd still encourage you to check your points balance on BestBuy.com when you can for more information.
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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