Missing 10% GCU Trade in Bonus

I did a trade in on Sunday but they couldn't get my 10% trade in bonus to show up. They said since I received the 30% bonus that it overrode the 10%, which I know is false. If someone could help me with this, that would be great. Thanks.

Hello viewtifulv,
Yep that's inaccurate information. You can use the Trade-In bonus and the Gamers Club Unlocked (GCU) benefits on the same transaction. Sounds like the sales associate may have been misinformed about the process.
I'm happy to take a look at your receipt and your My Best Buy account. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

GCU Trade-in bonus not applied

On Thursday July 31st I traded in Dragon's Crown for the PS3. I was just reviewing the benefits of being an unlocked member and noticed that I did not receive the 10% trade in bonus. The base trade-in value was $10 and I only received $10 credit. While 10% of that is a small amount, I am concerned that my GCU is not working properly as I entered in and confirmed my information in store. Should I be concermed about this?

Hi rareliga,
Sorry to hear your GCU benefits might not have been properly applied to your recent trade! As long as your My Best Buy membership info was entered at the beginning of the transaction, then both the trade-in credit bonus and bonus points should have been applied automatically.
I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

GCU trade in - no 10% bonus

I have had 3 trade ins recently where I did not receive my GCU 10% bonus or any of my reward zone points. I have been told my GCU has expired or been assured the 10% bonus does not apply. It is such a pain to do trade ins in store with employees who have no idea what GCU is or how to properly apply the bonus. Am I able to get my bonus % and points?

Hello srocky26,
To be fully honest, you should absolutely not be having so many issues with receiving your Gamers Club Unlocked (GCU) bonus while trading in games at Best Buy. As long as your My Best Buy membership is added to the transaction and you’re a GCU member, the bonus should apply. We expect our employees to be privy to our membership programs and I regret hearing that you may have experienced otherwise when trading your games in!
I’m going to send you a private message to both review your GCU status, as well as look into your recent trade-ins to ensure you receive the benefits you should as a GCU member. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
Thanks for sharing your concerns with us on the forums and please be sure to keep an eye on your inbox.
Sincerely,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Didn't receive 10% trade-in bonus for GCU

Store 181.
I traded in 3 games, received the 50% trade-in bonus from this week's promotion, but I did not receive the 10% bonus that I am due from my Gamer Club Unlocked subscription.
To slightly complicate things, I think I threw away the receipt that I was given. I thought that maybe I could print something from bestbuy.com, but this transaction hasn't posted yet, and after looking at previous trade-in transaction that have posted to the website, it doesn't look like the posted transactions contain any sort of transaction number or anything.
So first of all, I guess, how can I go about getting another copy of my receipt? Secondly, how can I get the 10% that is owed to me?
Thanks

Hello downthesun01,
Thanks for being a Gamers Club Unlocked member. We appreciate your loyalty to gaming with Best Buy. Thank you too for trading in your games with us. I am sorry to hear you may have missed your Unlocked benefits.
A receipt would be needed for any support to be provided, so I'll send you a private message so we can get the conversation started.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Didn't get GCU 10% Trade In Bonus

I just completed a trade in at Best Buy store #654 and had a bad experience plus I didn't get my 10% trade in bonus. When trading in I had to explain to the employee that the My Best Buy information was put in before the ID. He said it would be applied after and I knew that wasn't right. So another employee came over and showed him how to enter the My Best Buy information and I thought that I was good. Well turns out that I didn't get get the 10% Bonus and either he didn't submit the My Best Buy info or the system glitched. Also his customer service skills were not that good (as his name tag said sales consultant), it was not a good experience at a Best Buy that I visit frequently.

Hello jac522,
I want to personally apologize for the poor experience with our Trade-In program and not receiving your Gamers Club Unlocked benefits. We never want our customers to be inconvenienced like this and thank you for taking the time to provide us with feedback allowing us to improve as a company.
I'm willing to further investigate your situation, but I'll need the Trade-In receipt. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Gamers Club Unlocked 10% trade in bonus

I live in Greenville, SC. Went in to the store today to trade in a game and gave all of my info like usual (I trade in a lot). They completed the transaction, but did not give me the 10% bonus. When I asked about it, they very rudely told me that I'm not supposed to get the 10% bonus every time (which was news to me). After a bit of escalation everyone I spoke to told me that we don't get the 10% bonus every time anymore. Is this true or are they all misinformed?
I've had trouble with my card, so I've had to have them cancel and redo the transaction before, but it's always worked with my phone number. Is this a new policy or something?

Hello Trollium,
I’m glad to hear that you regularly visit Best Buy to trade-in your games! However, I do apologize as it sounds like you recently ran into an issue and may not have received your 10% Gamers Club Unlocked (GCU) bonus while trading a game in. We want our GCU members to have a uniform, positive experience regardless of which store they visit, and I appreciate your feedback in regards to the Greenville, SC location.
What enuf has said is correct. The 10% trade-in bonus is a perk of GCU, and should be applied to any trade-in you do, regardless of current promotions. I’m going to send you a private message to request some information so I can assist further. To check your private messages, make sure you’re logged into your account and click the small envelope on the top right of the screen.
Lastly, I appreciate your involvement with IdeaX! We’re always looking for ways in which we can improve the customer experience, and your votes can surely assist in making this happen.
Thanks for posting and you’ll be hearing from me shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

I'm missing points from trade ins.

I'm missing exactly 550 points from trade ins to Bestbuy.Only 110 points of my 660 over the past three months have been credited to my account. I'm not sure how to report the missing points from trade ins. Thank you.

Hi EM12,
Well, that's no good! Trade-in points can accrue quickly if you make frequent trades, so I can imagine why you'd be concerned.
I'll need to gather some information in order to research this situation on your behalf, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page. In the meantime, remember that points earned for any given trade are determined by the base value of each product -- not the grand total after any applicable promotions have been applied.
Cheers,
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

MYBB and GCU+Trade In

Hi unboxed team,
I appreciate all the hard work you all do on behalf of us GCU and MYBB members. I went to my local store yesterday to avail of the 3DS promotion, and at the same time I traded in my copy of Mario Kart 8. During the transaction the customer service rep processing the trade took my phone number and entered it in, but I did not get the bonus points or the bonus trade in credit for being a GCU member. I was in a hurry and did not notice that at the time of the trade and had already received the GC and receipt, do I have any recourse to get the points and maybe the 10% bonus credit? Thanks again.

Hello again roshd04,
First, I appreciate the positive feedback you’ve provided us here on the forums! I’m very happy to hear that we’ve been able to assist with the concerns you’ve brought to our attention. With that said, I’m sorry to hear that your Gamers Club Unlocked (GCU) benefits may have been missed on your recent Trade-In transaction while visiting our store. As I’m sure you’re aware from our previous conversations, this is far from the experience we want for our customers, especially those who are GCU members.
As long as your My Best Buy membership is added to the Trade-In transaction, your benefits should apply automatically. While you mention the associate captured your phone number, it sounds like your membership may not have properly applied. I’m going to send you a private message with more information in regards to your transaction. Per our previous conversations, I believe you are privy to how private messages work!
You’ll be hearing from me shortly and thanks again for the post.
Cheers,
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Trade In Bonus Not Applied

This topic has been moved to our My Best Buy board under My Best Buy Gamer's Club for further moderation.

Hello again ghost1914,
So we meet again! It's regrettable that it isn't under better circumstances. I'm sorry to hear that your Gamers Club Unlocked bonus may not have been added to your recent trade-in. Adding a Gamers Club Unlocked membership to a trade-in should be a fairly simple process, and it's discouraging your experience may not have gone as planned.
So that I can ensure I have all of the details regarding this trade-in, please email me a copy of the trade-in receipt you should have received at [email protected] with "Attn: Tasha" in the subject line. Once I receive this, I should be able to look further into this trade-in experience.
Please let me know if you have any questions!
Regards,

Re: $50 Trade-In Bonus Toward Your Next Smartphone

Hello, I also had question about this offer. I wanted to trade-in my iPhone 5 and buy a new iPhone 6. iPhone 6s are currently not in investory and it takes at least a couple weeks to ship, and this offer expires tomorrow. So, I called your 800 customer service number and they told me that as long as I place the preorder for the new phone before 10/18, I will be eligible to get that extra $50 bonus if even I hand over the old phone only after receiving the new phone.
Based on that information, I went to a store (Downers Grove, IL) yesterday but I was told there that I will get this bonus only if actually handover my old phone to them by 10/18. That basically means that this bonus offer can not be used for purchase of iPhone 6s, which are not going to be in store by tomorrow.
Could you please help? Thanks.
NM0101

Hello NM0101,
This is a great offer for upgrading to a new smart phone and I'm happy to read that you are trying to take advantage of it. I apologize, though, for the confusing and apparently conflicting information that you've received about how the offer works.
In order to receive the $50 bonus for your new smart phone, you must trade in your previous phone and purchase the new phone at the same time.
I regret that I do not have better news for you. Please know that I'm grateful that you wrote to us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Missing $10 Game Pre Order Bonus

I have not received the $10 Pre Order Bonus on the following orders.
Order Date: 09/05/2014
{removed per forum guidelines}
SKU 8396021
Call of Duty: Advanced Warfare - Atlas Pro Edition - Xbox One
Order Date: 09/23/2014
{removed per forum guidelines}
SKU: 8439005
Microsoft Xbox One Special Edition Sunset Overdrive Bundle 6QZ-00026
Order Date: 09/29/2014
{removed per forum guidelines}
SKU: 6577106
Forza Horizon 2 Day One Edition - Xbox One

Hey again Segura,
Thanks for reserving and purchasing your copies of Call of Duty: Advanced Warfare, Sunset Overdrive, and Forza Horizon 2 with us! I hope you're enjoying each game so far.
I've had the chance to review your account and it looks like at least one of your pre-order bonus certificates (for Sunset Overdrive) may not have been awarded since your initial order was returned + repurchased at the time of pickup. I've addressed that issue, so you should see record of that certificate sometime in the next 2-3 business days. The other certificate for Call of Duty: Advanced Warfare should post within a similar timeframe, so make sure to keep an eye on BestBuy.com for updates.
As far as Forza Horizon 2 is concerned, remember that this game was not eligible for our Get $10 program. Instead, customers who pre-ordered and purchased this title were to receive a $10 Xbox Live code via e-mail within 15-20 days of shipment or pickup. If you still haven't received your code though, then you'll want to send a message to our Gaming-BBY inbox with the following information:
Message Subject: Game Title & Platform
Message Body: Include...
• Proof of purchase (Customer Service PIN from in-store receipt or BestBuy.com order #)
• Email address (the one you provided for the code)
Please ensure you provide all of this information to Gaming Support for the fastest service. Armed with that information, our gaming team will be able to quickly assess the situation and provide you with a resolution.
Thanks for your patience and understanding!
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Missing $10 points from preorder bonus, past 20 days

I pre-ordered and picked up Sunset Overdrive on Oct 28, it's been 23 days now but I still do not see the points added to my account. Anyone else seeing this? Is there a way to resolve this?

Hi Kenophobia,
Thank you for being a My Best Buy member. I am sorry for any disappointment you have had with your experience either in-store or over the phone. It is our desire to provide nothing but a positive experience for our valued customers.
I have reviewed your recent purchases and I don't see any games that were pre-ordered or picked up more than 20 days ago at this time. It can take up to 20 days from the date you pick up your pre-order for points to post to your account. If it has been longer than that for a game and you don't see points please start a new thread with your question so we can review it here on our Gamers Club board.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

I did not receive my 10% GCU Bonus on trade in

Hello,
I traded in 2 vita games at bestbuy. I checked my RZ account and I do not see the 10% GCU trade in bonus. When I did the tradein the rep showed me the transaction on the screen and it showed me as being a member of gamers club. Can someone please asssit. Also is there anything I should be doing or saying in regards to the 10% GCU trade-in bonus.
Thanks
Solved!
Go to Solution.

Hey MoBetta,
The 10% Gamers' Club Unlocked trade-in bonus is provided on the gift card issued during the transaction, not in the form of points, so this would explain why you're not seeing it on the My Best Buy site. You should, however, see record of the trade-in points within 3-5 business days of making the trade. It sounds like the rep who assisted you completed the transaction correctly, but I'd still be glad to look into this situation on your behalf.
Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

No 10% GCU Bonus/Points

I traded games in during your last 50% bonus promo on Saturday September 13. I asked the girl doing the trade in if she'd scan my card so that I could get the GCU bonus and points on my account. She said she didn't need to because she looked me up in the system. I figured if it was wrong I could just get a manager and correct it.
I completed the transaction and saw that the 10% bonus wasn't on there, just the 50%. She called the manager over and he said it was "double dipping" to get both the 10% and 50% bonuses. And now, eight days later, there is nothing of the transaction on mybestbuy.com.
So I'd like to know what I can do about my points and 10% bonus. Total it is about $20 I'm out.

Hi fmwross2,
Based on what you mentioned, it sounds like your My Best Buy membership info might not have been captured properly during the transaction. The manager you spoke with was also incorrect in regards to the Gamers' Club Unlocked trade-in bonus: the GCU trade-in bonus does stack with other offers, including our recent 50% trade-in credit promotion. I'd be glad to see what can be done to assist you though, so please make sure to check your private messages when you can.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

Didn't get my 10% bonus trade in from my GCU

I went to my local bestbuy to trade do some video game today. I didn't get my 10% GCU bonus add to my transaction. I asked customers service and was told I got the weekly deal 30% trade in and I can't get both bonus. I have done many trade in and never had a problem with it. I even did one trade on last week and got both the 30% and my 10% GCU. Can anyone help me with this please.

Hello Zhoutai7218,
Thank you for posting on the forums! You should be able to stack the Gamers Club Unlocked benefits and the 30% Trade-In bonus. I'll need to view the receipt to further investigate your situation. I'm sending you a private message. Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
Thank you for reaching out to us and I look forward to hearing from you.
Blake|Social Media Specialist | Best Buy® Corporate
Private Message

Missing 10% GCU Trade in Bonus

Similar Messages

Maybe you are looking for