Missing $10 points from preorder bonus, past 20 days

I pre-ordered and picked up Sunset Overdrive on Oct 28, it's been 23 days now but I still do not see the points added to my account. Anyone else seeing this? Is there a way to resolve this?

Hi Kenophobia,
Thank you for being a My Best Buy member. I am sorry for any disappointment you have had with your experience either in-store or over the phone. It is our desire to provide nothing but a positive experience for our valued customers.
I have reviewed your recent purchases and I don't see any games that were pre-ordered or picked up more than 20 days ago at this time. It can take up to 20 days from the date you pick up your pre-order for points to post to your account. If it has been longer than that for a game and you don't see points please start a new thread with your question so we can review it here on our Gamers Club board.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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I'm also missing 2x points from Gamer's Club

I'm a Gamer's Club Unlocked member and I bought Alien Resurrection for Xbox One and didn't get double points. The same thing appears to have happened with Bayonetta 2. It lists I'm going getting 47 points when it should be 94.
Solved!
Go to Solution.

Hi retrogamer76,
Thanks for purchasing your copies of Alien: Isolation and Bayonetta 2 with us! I'm a fan of both franchises myself and am looking forward to playing both games in the next few weeks.
I've had the chance to review your account and can confirm that the Gamers' Club Unlocked everyday bonus points have been awarded to your account for your Bayonetta 2 purchase. As with the base points for the sale, remember that these can take 15-20 days from the time of pickup or shipment to post. When you can, I'd encourage you to double-check your points history on BestBuy.com.
As far as your Alien: Isolation purchase is concerned, it's possible that the everyday bonus points may not have been applied properly since you enrolled in the GCU program that same day at another location. I've addressed that issue, however, so you should see record of the 2x points in the next 2-3 business days. Again, you'll want to keep an eye on BestBuy.com for updates.
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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All the emails in my inbox have disappeared apart from the last 2 day's worth, they are not in the deleted folder either

I have my 3 bt email addresses linked to Thunderbird. This morning when checking emails I found that 1 of the accounts is missing everything apart from the last 2 days worth of emails. I've logged into BT and all the emails are there but not in Thunderbird, how can I get them back?

Delete your e-mail if you are dealing with Yahoo or Google or Apple, and then add the account back in again. This will reload those e-mails. If you have the same problem, then, you may have a problem in your Mail app, and you may have to reset you iPad to factory default in iTunes to reload a fresh and clean copy of the e-mail app. Always be sure you do your backups before fiddling around with your iPad, like this.
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Use iTunes to Restore your iOS Device to Factory Settings
http://support.apple.com/kb/ht1414

Missing Sunset Overdrive Bundle Preorder $10 Bonus

Hello,
My order for the Sunset Overdrive bundle is missing the preorder bonus points (referring to the $10 bonus). It has been right around 20 or 21 days since it has arrived, and all my other points for the purchase were awarded shortly after shipping. Can you please take a look and help me claim the $10 preorder bonus? Thanks and please let me know what information you need.

Hi ziggs77,
Thanks for reserving and purchasing your Sunset Overdrive Xbox One bundle with us! I hope you're enjoying the game and new console so far.
I've had the chance to review your account and it looks like your pre-order bonus certificate for this title was awarded earlier today. You should see record of the associated points in the next 2-3 business days, so make sure to keep an eye on your points balance on BestBuy.com for updates.
Let us know if you have any questions or if you need any additional assistance.
Aaron|Social Media Specialist | Best Buy® Corporate
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Bonus points from first credit card purchase.

I was wondering if I needed to do anything special to get my extra 5% bonus points from the first purchase on credit card. We are expecting an additional 8,099 points. We purchased an "open box" tv, but had to return and purchase a new tv as most of parts were missing on first tv. The saleman said both receipts would be used, since the return was a store issue.
Thanks for any help you can provide.

Hello dougk,
Welcome to the Best Buy forum, and thank you for posting.
As long as the offer terms were met, the additional 5% back in points should have posted to your My Best Buy™ account within about 20 days. A return and repurchase could potentially prevent those points from posting because the repurchase is obviously not the first purchase, which is what is required to qualify for the full 10% back in points. While the store associate may have said both receipts should work, the store has absolutely no say in how points are awarded.
After looking over your account, it looks like the store processed the second transaction as an exchange and not a repurchase. That would leave me to believe that your original purchase should still be eligible for the full 10%, but you have two My Best Buy™ accounts. Anytime that a new Best Buy credit card or MasterCard account is opened a new My Best Buy™ account is opened, and the TV you purchased was applied to an existing account rather than the new account that is tied to your new credit card.
I would suggest that we look into potentially merging the two accounts, which should not be an issue if they share the same information (name, phone #, mailing address). To gather some additional information from you and further discuss a potential merge, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page.
Merging My Best Buy™ Accounts
I hope you have a fantastic day and enjoy your new TV!
Derek|Social Media Specialist | Best Buy® Corporate
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I'm missing points from trade ins.

I'm missing exactly 550 points from trade ins to Bestbuy.Only 110 points of my 660 over the past three months have been credited to my account. I'm not sure how to report the missing points from trade ins. Thank you.

Hi EM12,
Well, that's no good! Trade-in points can accrue quickly if you make frequent trades, so I can imagine why you'd be concerned.
I'll need to gather some information in order to research this situation on your behalf, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page. In the meantime, remember that points earned for any given trade are determined by the base value of each product -- not the grand total after any applicable promotions have been applied.
Cheers,
Aaron|Social Media Specialist | Best Buy® Corporate
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I purchased Photoshop Elements from Costco the other day and cannot get past the registration of serial

I purchased Photoshop Elements from Costco the other day and cannot get past the registration of serial number since it says that the number is incorrect. So, what can I do now?

I've been experiencing the same problem for over a month now...using Windows 7

Detailed report from a past day at M Series

Hello All,
Anybody have any idea how to generate a report specific about System Capacity. I need for example to generate a report from one of my C series that of supposed to be responsible for delivery delays and to prove the it was not it I need a system capacity report from one day of last week (14/08), but the default MSeries reports I don't allow to generate it hour by hour from a past day.
Best regards,
Khalil

Hi Khalil,
If you have got complains about delays, you might better be checking the maillogs.
Ask your complaining users about examples (who send the mesage, @what time to whom) and check the logfiles for possible problems.
1) Logon to the Ironport command line
2) grep for the senders local part on the mail log that was active in the specified period
3) When you found the delayed message, note the MID and use that as input for the "findevent" command.
The info provided by Findevent will show you all related loglines, including the time the event was logged. This should clear up everything.
Another way of working:
Get a grip on the E-mail header of the delayed message. The recipient should normally be able to retrieve that when you guide him/her. The header shows a line for each mail relay the message has passed on it’s way to the recipient, including the current time on that device.
good luck!

NBA 2k15 $10(500 point) pre-order bonus

I pre-ordered NBA 2K15 for the playstation 4 and my transaction has showed up on mypoints and it doesn't show that I recieved my 500 point pre-order bonus for the game. When I pre-ordered destiny the 500 points were there in my pending transactions after I had picked my game and this time for NBA 2K15 it is not there. How do I get my 500 point bonus? Thank you for your help.

Hello Ecential,
I hope you’ve been enjoying NBA 2K15 and I appreciate you pre-ordering and purchasing your copy at Best Buy. The Get $10 promotion is certainly a great incentive for pre-ordering with Best Buy and your concerns are understandable if you’re not seeing the points yet. However, you should have nothing to worry about here!
What enuf has said is absolutely correct. I can take up to 15-20 days before you’ll see the points from the Get $10 promotion. Within that timeframe, you may not see the points as pending. Again, you should be just fine! If for any reason 20 days elapses and you’re still not seeing the points, feel free to send me a private message via the link in my signature.
Thanks again!
Brian|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Haven't received $10 preorder bonus credits on Multiple Orders

Hello,
I have multiple games that I preordered and purchased over 20 days ago, and still have not received the preorder bonuses for any of them.
Pickup dates were: 3/16 and 3/20. Games were: Final Fantasy Type 0 HD, MLB The Show 15, and Bloodborne.
What information do you need from me to rectify this situation?

Hello adamnedman-
We really appreciate that you choose to buy these titles from Best Buy! I hope that they have lived up to your expectations and been enjoyable to play. Obviously, it would be great if in addition to enjoying them, you got an additional $10 My Best Buy certificate for buying them as well.
Regrettably, KingFudd is correct in that these titles were not part of the My Best Buy Gamers Club Get $10 Promotion, and as such, did not qualify. You can find all the listed qualifying titles here or in KingFudd’s link.
I’m sorry for any disappointment this may cause you.
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Destiny Preorder Bonus

I recently got an email from GameStop that if you preorder from them you will be an in game item called the Sparrow. I am wondering if Best Buy will be having any preorder bonus items too.

Hello SRMethos,
Thanks for your interest in pre-ordering Destiny at Best Buy. While there has been no announcement on a Best Buy exclusive at this time, I would encourage you to keep watching www.BestBuy.com for any future updates.
We have confirmed that Destiny is part of our My Best Buy "Get $10" offer, so all My Best Buy members who pre-order Destiny and pick it up within 7 days will receive a $10 certificate. Get all the details here!
Game on!
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

I have been having trouble with my iphone 4 for the past day . i tried to update it to 7.0.4 then the screen went blank and it keeps telling me to connect to itunes . I have connected it to 2 computers , using different cords

I have been having trouble with my iphone 4 for the past day . i tried to update it to 7.0.4 then the screen went blank and it keeps telling me to connect to itunes . I have connected it to 2 computers , using different cords and it doesnt recognize it . It says it is in recovery mode and i need to restore . after clicking restore it says that my iphone cannot be restored . I am very frustrated because i have been online searching for solutions all day and nothing seems to work . As soon as i turn on my phone it goes to the apple logo for about 2 seconds then the connect to itunes screen . SOMEBODY PLEASE HELP ! my phone is my life and i need it back on .

Connect the device to iTunes and restore from the most current backup.
If the issue continues, restore as new.

How can I connect dots across missing data points in a line chart?

Hi all!
I have a table in Numbers that I update every few days with a new value for the current date (in this case body metrics like weight, etc.), which looks something like this:
Column 1              Column 2      Column 3
Aug 16, 2011         87.1             15.4
Aug 17, 2011         86.6
Aug 18, 2011         86.1
Aug 19, 2011
Aug 20, 2011         85.7             14.6
Aug 21, 2011         85.3
Every once in a while there will be a missing value for a given date (because I didn't take a reading on that day). When I plot each column against the date on a line chart, there is a gap where there are missing data points. The line does not connect "across" missing data points. Is there a way to make the line connect across missing data points?
Thanks for any help. This thing has been driving me nuts!

Leave your nuts in peace.
Don't use line charts but scatter charts.
These ones are able to do the trick.
Of course to do that you must study a bit of Numbers User Guide.
In column D of the Main table, the formula is :
=IF(ISBLANK($B),99999,ROW())
In column E of the Main table, the formula is :
=IF(ISBLANK($C),99999,ROW())
Now I describe the table charter.
In column A, the formula is :
=IFERROR(DAY(OFFSET(Main :: $A$1,SMALL(Main :: $D,ROW())-1,0)),"")
In column B,the formula is :
=IFERROR(OFFSET(Main :: $A$1,SMALL(Main :: $D,ROW())-1,1),"")
In column C, the formula is :
=IFERROR(DAY(OFFSET(Main :: $A$1,SMALL(Main :: $E,ROW())-1,0)),"")
In column D, the formula is :
=IFERROR(OFFSET(Main :: $A$1,SMALL(Main :: $E,ROW())-1,2),"")
In this table, select the range A1 … D5
and ask for a Scatter chart.
You will get what you need.
I asked that points are joined by curves
I just edited the parameters of Xaxis and Yaxis to get a cleaner look.
I repeat one more time that knowing what is written in the User Guides is useful to be able to solve problems with no obvious answer.
Yvan KOENIG (VALLAURIS, France) samedi 27 août 2011 15:59:20
iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.8 and 10.7.0
My iDisk is : <http://public.me.com/koenigyvan>
Please : Search for questions similar to your own before submitting them to the community
To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

How to recover missing purchased items from my old region???

Hi,
Before 2 months ago I'm tried to change my region in the Apple Store and I was have a problem it I can not change the area until the reset my balance to 0 and it was I have a balance of 0.40 pounds, I contacted with the technical support at Apple and they told me should reset your balance to 0, but the balance was only 0.40 pounds and I can not buy any product because that amount is too little, So they suggested me to reset my balance to I can change my region and I have accepted this and they have already reset my balance to 0 and then was able to successfully change the region .
Now I have another problem which I can't to recover missing purchased items from my old region !!!
How to recover missing purchased items ????
Regards,
Aziz

You cannot use the iTunes store there any longer just as you can no longer use the food store you used to visit. Unless you can change your country back to the one you used to use you no longer have access to purchases made there which is why it is important you keep backups of all purchases made there.
The iTunes Store in a country is intended only for use by that country's residents, and only while they are in the country. To use the iTunes Store in a country you need a credit card (or other card type if acceptable in a country) issued in that country, billed to an address in that country, and also be physically present in that country when using the store. You are also restricted to waiting 90 days between country changes.
E.g., "The iTunes Service is available to you only in the United States, its territories, and possessions. You agree not to use or attempt to use the iTunes Service from outside these locations. Apple may use technologies to verify your compliance." - http://www.apple.com/legal/itunes/us/terms.html#SERVICE

Calling a Configuration Entry Point from a C# code module

Hi,
Is it possible to call a configuration entry point from a C# code module?
I have a custom process model which creates some configuration entry points.
One of the entry points, calls a C# method in a code module to display a Startup screen for the operator.
In an Editor User Interface, I have added a toolbar, now I want to execute the previous entry point initiated from my C# code to get the Startup screen again when a button is clicked on the toolbar.
Best regards

Hi James,
Thanks for your suggestion, but unfortunely the code hangs after executing the entrypoint, if have tried it in two ways, but both have the same result. Do you have any idea how to fix this.
Trial 1:
  Engine engine = new Engine(); ApplicationMgr applicationMgr = (ApplicationMgr)engine.GetInternalOption(InternalOptions.InternalOption_ApplicationManager);EntryPoints entryPoints = applicationMgr.ConfigurationEntryPoints; int intIndex = 0;foreach (EntryPoint entryPoint in entryPoints) {    switch (entryPoint.Name.ToUpper())    {        case "TOGGLE ONLINE <-> OFFLINE":            object objEditArgs = System.Type.Missing;           entryPoint.Run(objEditArgs); // Application hangs after executing this command, the entrypoint does not execute!             break;        default:            break;     }
     intIndex++;
Trial 2:
  Engine engine = new Engine(); ApplicationMgr applicationMgr = (ApplicationMgr)engine.GetInternalOption(InternalOptions.InternalOption_ApplicationManager);EntryPoints entryPoints = applicationMgr.ConfigurationEntryPoints; int intIndex = 0;foreach (EntryPoint entryPoint in entryPoints) {    switch (entryPoint.Name.ToUpper())    {
        case "TOGGLE ONLINE <-> OFFLINE":           // Application hangs after executing next command, the entrypoint does not execute!           applicationMgr.GetCommand(CommandKinds.CommandKind_ConfigurationEntryPoints_Set, intIndex).Execute(true);              break;        default:            break;     }
     intIndex++;
Best regards

Missing $10 points from preorder bonus, past 20 days

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