Missing 25% bonus points

Looking back at all my previous purchases, it seems I haven't been getting the 25% bonus points on any of my purchases. I've also noticed that sometimes my purchase history says reward zone card and sometimes it says reward zone elite plus.
Solved!
Go to Solution.

Hi glyphic,
As an Elite Plus member, you can earn 1.25 points for every $1 spent on qualifying Best Buy purchases. Those bonus points may not post to your My Best Buy™ account though until after a full 20 days. I looked over your account history using the email address you registered with the forum, and from what I can see, all of your recent purchases have been awarded the 25% bonus. Do you see any specific purchase where it looks like the bonus points were not awarded? If so, please send that information to me in a private message, by clicking on the blue button in my signature, and I will take a closer look.
My Best Buy™ - Status of Bonus Points
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Missing preorder bonus points

I preordered Far Cry 4 before the release date for in-store pickup. Picked it up on release and the bonus preorder purchase points has not shown up yet. Please help. Thank you.

Greetings ironmango, and welcome to the Best Buy forum,
I looked over your BestBuy.com order and My Best Buy™ account using the email address you registered with the forum, and from what I can see, your order for Far Cry 4 was not technically a pre-order and that is why 500 bonus points have not been awarded. Our system works off the central time zone being that we are located in Minnesota, and while it may have still been 11/17/2014 in California at the time, our system was already transitioned over to 11/18/2014.
I would like to go over your My Best Buy™ account with you in a bit more detail and to see if there are any other questions I can help answer, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the little yellow envelope icon at the top of the page. I look forward to further speaking with you.
I hope you have a wonderful day, and thank you for connecting with us!
Derek|Social Media Specialist | Best Buy® Corporate
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Missing 100 Bonus Points Maleficent/How to Train your Dragon 2

I have not yet received the 100 bonus points for my Maleficent and How to Train Your Dragon 2 preorders. The 20 day waiting period has passed and I was wondering why these points have not yet appeared in my account. Thank you.

Hello Ibuymovies123,
Welcome to the Best Buy forum, and thank you for posting!
If your pre-orders of Maleficent and How to Train Your Dragon 2 were placed on BestBuy.com between 10/26/2014 - 11/1/2014, then they should be eligible for 100 bonus points. As you mentioned, it can take up to 20 days for points to post to a member's My Best Buy™ account.
I would like to go over your My Best Buy™ account with you to ensure it is up-to-date, so I will be sending you a private message. To check your private messages, you will want to login to the forum and click on the yellow envelope icon located at the top of the page.
I hope you have a great weekend and enjoy your movies. :smileyhappy
Derek|Social Media Specialist | Best Buy® Corporate
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500 Pre-Order Bonus Points Missing

I have several games I've pre-ordered and picked up this year but I can't seem to find the bonus points and I can't look back more than 90 days. The most recent is COD: MW but there have been others. I have GCU and have followed the rules. Can somebody look into this?

Hi IFlyRC80,
Like enuf mentioned, it typically takes 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. We also recently changed how My Best Buy account details appear on BestBuy.com in order to streamline user experience for the Thanksgiving shopping season, as Derek-BBY explained here. I'd be glad to look into this situation on your behalf though, so please make sure to check your private messages when you can.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Missing pre-order bonus points

Hello,
I picked up pre-orders for Grand Theft Auto 5 and Far Cry 4 on 11/18, but the 500 bonus points per game do not show as pending on my purchase history.From browsing this forum, it looks like the reason is that the initial $5 deposits were not properly applied to the final sale. Can this be corrected?
Thanks

Hey wooke,
Thanks for pre-ordering GTA V and Far Cry 4 from Best Buy. I trust the gaming was good over the weekend.
Thanks too for being a My Best Buy member. As enuf mentioned, points can take up to 20 days to post to your account, and as long as you have both the pre-order and the purchase associated to your membership then the points should appear within that time frame.
I have reviewed your account and everything appears to be in order. I even see the points pending so you are set! Thanks for checking out our forum. Come back any time with your questions or concerns.
Cheers,
Mike|Social Media Specialist | Best Buy® Corporate
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Missing Bonus Points on the "$25 Smartphone Reward Certificate Promotion 5/30/15–7/4/15"

This topic has been moved to My Best Buy under the board Points, Policies, & Certificates for further review.

Greetings giahuynguyenle, and welcome to the Best Buy forum!
If you purchased a smartphone while the now expired promotional offer was valid, then a $25 bonus certificate or 1,250 bonus points should have posted to your My Best Buy account within 20 days. I have been asking members who believe they qualified for the bonus offer and have not received the bonus points within 20 days to send me a private message, and from what I can see, you have sent me a private message. I will read your private message and follow up with you as soon as I have the opportunity to do so. To check your private messages, you will want to click on the yellow envelope icon located at the top of the page.
Where are my My Best Buy Bonus Points?
Thank you for posting and for being a member of the My Best Buy member.

Missing "pre order points" for Shadow of Mordor.

I've recently received Shadow of Mordor, I had the game pre ordered, but I'm positive that I didn't receive the 500 bonus points for pre ordering. I can't tell if they're pending or what with the new system, and I can't report those points missing through the "report missing points" menu.
Can I get some help with that?

Good morning Vaymasters,
It can generally take up to 20 days for points to post to a member's My Best Buy™ and Middle-earth: Shadows of Mordor was only released a few days ago (9/30/2014), so it might be a few more days before any points officially post to your account. As far as I can tell though, your pre-order should qualify for the "Get $10" pre-order bonus points. If you do not see 500 bonus points post to your account within 20 days, then please send me a private message and I will see what I can do. A private message can be sent by clicking on the blue button in my signature.
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Bonus points from first credit card purchase.

I was wondering if I needed to do anything special to get my extra 5% bonus points from the first purchase on credit card. We are expecting an additional 8,099 points. We purchased an "open box" tv, but had to return and purchase a new tv as most of parts were missing on first tv. The saleman said both receipts would be used, since the return was a store issue.
Thanks for any help you can provide.

Hello dougk,
Welcome to the Best Buy forum, and thank you for posting.
As long as the offer terms were met, the additional 5% back in points should have posted to your My Best Buy™ account within about 20 days. A return and repurchase could potentially prevent those points from posting because the repurchase is obviously not the first purchase, which is what is required to qualify for the full 10% back in points. While the store associate may have said both receipts should work, the store has absolutely no say in how points are awarded.
After looking over your account, it looks like the store processed the second transaction as an exchange and not a repurchase. That would leave me to believe that your original purchase should still be eligible for the full 10%, but you have two My Best Buy™ accounts. Anytime that a new Best Buy credit card or MasterCard account is opened a new My Best Buy™ account is opened, and the TV you purchased was applied to an existing account rather than the new account that is tied to your new credit card.
I would suggest that we look into potentially merging the two accounts, which should not be an issue if they share the same information (name, phone #, mailing address). To gather some additional information from you and further discuss a potential merge, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page.
Merging My Best Buy™ Accounts
I hope you have a fantastic day and enjoy your new TV!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Missing Pre-order Points

I have two issues.
First, I pre-ordred Big Hero 6 when there were 2 separate 100 point bonuses being offered. If I recall, one was for the normal pre-order 100 points and the other was because it was nominated for awards. Anyway, I checked my MyBestBuy account, but only one of the 100 points was posted. I would obviously like to get the other as well. I tried posting the picture here, so I hope it made it.
Second, I bought a movie in-store on January 27th and then did a price adjustment in-store on after the price was lowered on February 10th. That went fine, but the issue is something that has happened to me before, and has apparently never been fixed. Since the price went down, there is obviously going to be some MyBestBuy points taken off. That happened, but there was a "bonus" negative 3 in there as well. The promotion for 3x points on movies was in effect during the price adjusment but NOT during the original purchase, and therefore too many points were deducted. It is only a very small amount, so I'm really mentioning this just to help fix the problem (and if I can get those few points back, great). It's just annoying that the system wasn't fixed since last time I mentiond this problem and this could be a huge problem for somebody doing a return of let's say two $20 movies. That's minus 40 points normally and then minus an additional 120. That stuff can add up over time.

Hi NeoQuintessence,
I am really excited to see Big Hero 6! It won an Oscar during the Academy Awards last night, so it must be pretty good. I love animated movies and can never watch Toy Story too many times. That is one of my favorite movies.
We did have a promotion that was offering 100 bonus points between 1/11/2015 - 1/17/2015 with the pre-order of certain movies, but I am only aware of one actual promotional offer. I partnered with our My Best Buy program team and confirmed that there was only one promotion offering bonus points back in January when you placed your pre-order. I can understand how it may have appeared as if there were two promotions offering 100 bonus points; however, if you clicked on each offer it should have directed you to the same offer details. With that being said, the 100 bonus points that have posted to your account would fulfill the offer.
A return/exchange or price match will usually result in some points being deducted, but points for a promotion that were never originally awarded should not have been deducted. If the movie you purchased on 1/27/2015 was not awarded 3X points, then 3X points should not have been deducted from your account following the price match. To ensure that your My Best Buy account is up-to-date and to see if you have any other questions, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.
Thank you for connecting with us and for being a My Best Buy member.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Two great questions, bonus points for solving.

The most important first, I cannot change any info on any of my songs. This is a real problem, since the volume balancer also does not work, and had to balance manually. Related issue, I cannot check the button to "not play while shuffling." Very important if I have audiobooks mixed into my music.
The other problem is annoying, and actually may be a Windows issue. Every time I let the screensaver start, when I wiggle the mouse, all open applications close. I mention this here because it used to be limited to iTunes being affected. Since I re-did Windows, all applications are affected. Odd.
Oh, while I'm at it, a bonus problem; the visualizer does not work.
I have re-installed iTunes enough times to make me dizzy. That has never fixed any of these issues.
Heeelllpppp, pleeaassseee!

Hi impasse,
It is fairly common for bonus points not to appear as pending; however, they should still post within 20 days if the purchase/order in-question met the offer details. From what I can see, your pre-orders for Noah and Divergent should have qualified for the 100 bonus points. To ensure those points have posted to your My Best Buy account and that your points balance is up-to-date, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the yellow envelope at the top of the page.
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Bonus points for pre-ordering X-Men: Days of Future Past

Hello,
I ordered this blu-ray the same day as I did for Captain America: The Winter's Soldier. I received my 100 bonus points for Captain America a few weeks ago. However, when I checked my account this morning for the bonus points on X-Men, it only showed 1 point (instead of 100). I was wondering what happened to it. Thanks for any info you can offer.

Hi nmander33,
We did have a promotion between 8/31/2014 and 9/6/2014 that was offering 100 bonus points with select pre-orders. This offer was only available on BestBuy.com, there was a limit of 100 bonus points per title, and a maximum of 600 bonus points per member. If your pre-order of X-Men: Days of Future Past was placed while the offer was valid, then 100 bonus points should post to your My Best Buy account within about 20 days. You may not see those bonus points emerge as pending or post until after your pre-order is fulfilled.
If you do not see 100 bonus points post to your My Best Buy account within 20 days of your pre-order being shipped or picked up, then please feel free to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button within my signature.
Thank you for posting to the forum and don't forget the popcorn!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Upgrade from AMEX PRG to Platinum? What About Bonus Points?

I just got my PRG in May and my first statement just posted. I went to the Amex upgrade site and its offering the Platinum charge card. Does this mean I'm eligible to upgrade to the platinum ?? I remember reading that you had to have your card for 12 month's before you could upgrade. Has this since changed ?? Lastly, I haven't completed my 2K spend requirement for the PRG bonus of 50K points. I only need to spend about $200. more to reach it. Will I lose my 50K bonus points if I upgrade, either now before I reach my spend requirement or after I reach it ?? Thanks !!! (Mod edit--We created a new thread for your topic and updated the subject line, due to the age of the original thread which had your response)

drewg350 wrote:
I just got my PRG in May and my first statement just posted. I went to the Amex upgrade site and its offering the Platinum charge card. Does this mean I'm eligible to upgrade to the platinum ?? I remember reading that you had to have your card for 12 month's before you could upgrade. Has this since changed ?? Lastly, I haven't completed my 2K spend requirement for the PRG bonus of 50K points. I only need to spend about $200. more to reach it. Will I lose my 50K bonus points if I upgrade, either now before I reach my spend requirement or after I reach it ?? Thanks !!!Just because the button shows up doesn't mean you're elligible. Just means the button showed up. It's essentially like an application to upgrade (no hard pull) but they can say no.

Can I use my bonus points to apply extra coverage to another person's Verizon account (not part of my account)?

I received a Verizon email today stating that I could use 5,000 bonus points to purchase an additional 1GB of data for a month - wondering if I could use my points so that my daughter could take advantage of this extra data usage (since I don't need it)?

If your daughter is on her own plan she can login and use her own rewards to get the 1gb bonus,

Yesterday, I used 5000 bonus points to buy 1 extra gb of data. This hasn't shown up in my account yet. The 5000 points deduction is listed in my Smart Rewards account, but no bonus data. I thought it was supposed to show up almost immediately. Will it

Yesterday, I used 5000 bonus points to buy 1 extra gb of data. This hasn't shown up in my account yet. The 5000 points deduction is listed in my Smart Rewards account, but no bonus data. I thought it was supposed to show up almost immediately. Will it be credited to my account?

I called Verizon Wireless and they gave me the number: 1-866-962-3713 -- which asks if you're calling about the 1GB rewards offer - if you select this option it says "We are aware of customers having problems with this offer and hope to have it resolved soon. Please check back again." So, will try again in a few days.
The original technical support rep I spoke to from the main line was incredibly helpful (helped me find the 866 number above). A+.

Missing the 25 Points for Reviews...

In the past, the points posted the same day as the Review being posted. I havent received any points for my last 4 reviews.
12/21 Teenage Mutant Ninja Turtles - Steelbook
1/18 Arrow: The Complete First Season
1/19 Arrow: The Complete Second Season
1/19 Supernatural: The Complete Ninth Season

Good afternoon stonciddta,
Thank you for reaching out to us on the forum.
Based on the terms of this particular program benefit, it can take up to 20 days for points for a published BestBuy.com review to post to a member's account. If you have a review that has been published on BestBuy.com, it has been more than 20 days, and you have not already been awarded 200 points during the calendar year, then please send me a private message with the below information and I will see what I can do to help. A private message can be sent by clicking on the blue button in my signature.
Name
Email address
My Best Buy ID #
Review nickname
Link to published review
Get bonus points for your approved review
I hope you have a great rest of your day!
Derek|Social Media Specialist | Best Buy® Corporate
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Missing 25% bonus points

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