Missing 2X points for games purchase

Unless I am missing something,I am not receiving the 2X points bonus for purchasing new games as a Gamers Club member.
The first transaction was 12/27/14 for 79.98 which I only see receiving 79 points for.
The second was on 11/28/14 for 44.98 which I show receiving 44 points for.
Hoping to get these transactions corrected along with any going forward.
Thanks!

Hello leeperryar,
Thanks for writing in, and thank you too for being a My Best Buy Gamers Club member. I'm happy to review your account with you today.
It does appear that your orders were applied to your My Best Buy account and standard points were applied in the correct time frame. As your account does show as being in the Gamers Club I'm not sure why the double points didn't post,but I'm happy to correct it. Please watch for the points to post within 24 hours.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Rewards point for ebay purchase

Hi I just bought a couple of PSN cards on ebay, from the official bestbuy account. Can I get rewards points for this purchase?

Hello again d3sm0nd,
I hope that you are enjoying your Wednesday morning.
That is a great question! As far as I know, a purchase made from the Best Buy eBay Store is not eligible for points because Best Buy on eBay is not associated with the My Best Buy™ program. It would almost be like the products that are sold through our online Marketplace, which are also not eligible for points. I have provided a link to the Best Buy eBay Store FAQ below if you have any additional questions.
Best Buy eBay Store - FAQ
Thank your for posting to the forum and for being a My Best Buy™ member!
Derek|Social Media Specialist | Best Buy® Corporate
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I'm also missing 2x points from Gamer's Club

I'm a Gamer's Club Unlocked member and I bought Alien Resurrection for Xbox One and didn't get double points. The same thing appears to have happened with Bayonetta 2. It lists I'm going getting 47 points when it should be 94.
Solved!
Go to Solution.

Hi retrogamer76,
Thanks for purchasing your copies of Alien: Isolation and Bayonetta 2 with us! I'm a fan of both franchises myself and am looking forward to playing both games in the next few weeks.
I've had the chance to review your account and can confirm that the Gamers' Club Unlocked everyday bonus points have been awarded to your account for your Bayonetta 2 purchase. As with the base points for the sale, remember that these can take 15-20 days from the time of pickup or shipment to post. When you can, I'd encourage you to double-check your points history on BestBuy.com.
As far as your Alien: Isolation purchase is concerned, it's possible that the everyday bonus points may not have been applied properly since you enrolled in the GCU program that same day at another location. I've addressed that issue, however, so you should see record of the 2x points in the next 2-3 business days. Again, you'll want to keep an eye on BestBuy.com for updates.
Let us know if you have any other questions.
Aaron|Social Media Specialist | Best Buy® Corporate
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CHarged for games purchases I didn't purchase

My itunes account charged me about $250 for game apps I didn't purchase, I tried using the report problem page, but it just wouldn't work for me... Help!! WHo should i contact about this problem and what cna i do to undo this??!!?!?

You can contact iTunes support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Missing bonus points for South Park?

94 points was added to my pending points...I thought 500 was going to be pending? Do I get both the 94 points and a 10 dollar certificate? I talked to someone yesterday, THEY DIDN'T KNOW WHAT THEY WERE TALKING ABOUT. I called the elite hotline today, the person said they were gonna check up on me, but never came back to the phone and the call ended.
I am getting tired of bestbuy's customer service. Can you tell me how this 10 dollar promo works? I saw a post about the titanfall console bundle, how a rep said they would receive the 10 dollars and the points for the console. If I get a 10 dollar certificate and the 94 points, thats awesome. I just want somoene to clarify. I want to use this certificate towards infamous second son.

Hello ButterMan,
Thank you for pre-ordering South Park: The Stick of Truth from Best Buy. I can answer your question today.
For the Get $10 promotion points will post to a customer's account in about 20 days after the purchase. While it is common for these points to appear as pending on a My Best Buy account, they may not.
If for any reason an account holder does not see their eligible points post after the standard time, he or she can reach out to us here and we will be happy to check on that with them.
Thanks,
Mike|Social Media Specialist | Best Buy® Corporate
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Can't use iTunes account for games purchased under different account

I just opened an iTunes account for my with gift cards he received. When he tries to buy tokens for games he has on his iPad mini it won't allow him to use his account funds because the games were all purchased using my iTunes account. What should I do?

I think I'm getting it finally, thanks for the clarification. So at least I know there is a way to not see all music in my library from my iPhone.
So in my case i have about 800 songs on my iPhone out of about 1600 on my iTunes library. If I'm understanding correctly I would have to enable Match on my iPhone, then turn off the "show all music" option. This in turn should leave me with my original 800 songs listed which I woud then have to download from the cloud. Once I have all of my 800 songs back down from the cloud I won't be required to download them again from that phone.
A worse scenario would be that I enable Match, and then have to find my 800 songs out of the total 1600 manually from the list and then download them from the cloud.
Which scenario is correct?

HT3702 refunds for games purchased unauthorized

How do I get a refund for itunes purchases made unauthorized?
I have reported the charges as a problem already, is there anything else I can do to ensure I get a refund?

uscott5 wrote:
I have reported the charges as a problem already,
Did you use this Link > http://www.apple.com/support/itunes/contact/

HT1491 Can the iTunes money be used for game purchases

I have been having an issue with the gift card from iTunes. I purchased a iTunes 15$ gift card today and I was hoping to use it for a game I have that allows me to buy things in it but every time I try it tells me there has been a error. What am I doing wrong.

maybe nothing. I'd give itunes support a call/mail and see what they say
http://www.apple.com/support/itunes/contact/
Is the gift card from the same country you're in? For example, i don't think I can use a canadian iTUnes card on an account in the US.
It's also possible that the gift card wasn't properly activated.
Hopefully they can look that up for you

I would like a refund for games purchased on my ipad, how can I talk someone that can help me?

My nephew accidentally purchased the Big Gansta game and then bought stuff in the game. It cost $200 and I would like a refund. How can I talk to someone at itunes? I called Apple and they said to call my bank and put a hold on the charges but they already went through. There is no way to get any immediate help from iTunes!

There are no refunds.
Sorry.
You can try contacting itunes support and asking for an exception. Click "Support" at the top of this page, then click the link under "Contact Us".
There is no phone number to call.

Never Received Points for an Ipad Air Purchase even When No Financing Was Choosen

I'm hoping to find resolution on this matter, so I'm posting it here. I did call customer service many times and to no avail. as well as the credit card company. It was just a waste of time and I was frustrated at the lack of knowledge (I was told different things), the wait time, and their lack of effort to help you. In my last call, they gave me a claim number as they will let the back office research it. I read a post that the back office was no help as well, so I'm posting it here.
I ordered an Ipad Air online at a store last June 2014 and at the same time I applied for the credit card with a membership in your program. The guy who helped me told me that I will earn points with purchases and can convert it to a reward certificate to use. Points doesn't expire but when converted to certificate, the certificate does. Anyway, last week I went to purchase something fron Best Buy and ask for my points balance. The lady told me that I don't have a reward certificate, but said I have to open an account online to check my points. I opened an account online and to my surprised I didn't get any points for my purchase. I called your customer service and was told that my purchase was already more than 3 months and too late to report missing points, One customer service told me, it needs to be reported within 6 months. One was even rude and blamed me for not checking and that I should just let it go and stop wasting my time and that sometimes, even when you use your credit card, it fails to attached the purchase. Best Buy Customer Service is really something! I called the credit card customer service and asked why my purchase was not attached to my membership ID when I use my credit card. I was trasferred to the Rewards customer service and was told that points were not given because I choose Zero Financing. I told her that I choose No Financing and was eligible for double points as stated in my receipt. She put me on hold and consult a specialist. She told me that I choose Zero Finacing and I said that's not true. She trasferred me to the credit card customer service to verify and I told her to stay in the line. She hanged up before the credit card customer service confirmed that I had no financing ( I paid in full when I got my statement). I called the Rewards customer service who opened a claim and told me that the back office will research my claim. At this point, I'm not hopeful, so I'm hoping somebody can help me. It does state in my receipt that I choose No Financing for double reward points.

Hello udgbbuy,
Welcome to the Best Buy forum, and thank you for posting.
Before we get to the heart of the matter at hand, I would strongly suggest saving yourself the time and not calling Citibank again because they have no say over the My Best Buy program. I would also suggest that you read over the Program Terms because whatever information you may have been told is not exactly correct. A certificate will be automatically issued based on your certificate preference (defaults at $5) and points can be forfeited if an account goes 12 consecutive months without activity.
With that out of the way, I can confirm that the iPad you ordered back in June 2014 did post to your My Best Buy account. You should be able to see that order by logging into your My Best Buy account and scrolling your purchase history back to 2014; however, you were not awarded any points because the iPad was applied to a 12 month promotional financing offer. As you have come to find out, any purchases that are applied to a promotional financing offer do not qualify for points (base or bonus).
I do want to apologize for any inconvenience you may have experienced, as you should not have had to spend so much time on the phone trying to get all of this figured out. I am going to send you a private message so that I can gather some additional information and to go over your My Best Buy account with you. To check your private messages, you will want to log into the forum and click on the little yellow envelope icon located at the top of the page.
My Best Buy™ Points and Promotional Financing
I hope that you enjoy the rest of your Monday.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

3X points for LG washer and dryer is false advertisement-- 5 months later I am still waiting

I have tried multiple attempts (at least 3 calls) to Best Buy service and have yet to get my issue resolved. I made anLG purchase of a washer and dryer on Octobe 6th 2014. The add said get 3x points so that made my final decision to purchase from Best Buy. 5 months later I have yet to get my 3X points. This is false advertisement. In all three of my calls the representative has apologized and opens up a case. I never hear anything back. I keep being told I got my 20% incremental points but that is not what I am disputing. The last time the represenatative gave me some points for my frustration but said someone would get back to me and that was back in December. Its frustrating as I really like shoping at Best Buy but am becoming very annoyed and really do not want to purcahse here anymore if Best Buy does not follow through with their advertisements. I do not have a copy of the ad (wish I would of kept one) but Best Buy should be able to verify all their ads. I certainly am not making this up. As a matter of fact, the salesperson at the store looked at the ad and confirmed that I should be getting 3X points for the purchase. Since I have tried multiple attempts on the phone with no success then perhaps this message might work better. I would discourage anyone right now in believing any of there reward ads. My time is worth more than trying to chase Best Buy down for points I am owed and will begin to make my purschases elsewhere. BEWARE customers as I am a very dissatisified customer at the moment.

Hi analydia,
Thank you for taking the time to sign up for the forum and connect with us. I can understand why it is you would feel frustrated, and I 100% agree that you should not have to chase down any points that you may have qualified for. To hear that you have potentially been waiting 5 months for points to post to your My Best Buy account, it is just really disappointing.
It will generally take 20 to 35 days for points to post to a member's account for a Magnolia or Pacific Sales purchase, which will start after any scheduled deliveries are completed. I looked over your account using the email address you registered with the forum and I do see that the base points for your Pacific Sales purchase have already posted. With that being said, it should just be a matter of confirming 3X points was being offered and whether or not your purchase qualified. It appears that your LG washer and dryer may have been eligible for 5X points, but it depends on which models you purchased.
I am very sorry for any inconvenience you have experienced up until now, and I would like to see what I can possibly do to further assist. To gather some additional information and go over your My Best Buy account with you, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.
I hope you have a wonderful day!
Derek|Social Media Specialist | Best Buy® Corporate
Private Message

Missing points for buy 3 games 25$ reward points

Need help with my account...I am missing points for the buy 3 and receive 25 ...i have sent mike a pm with all my account information...
thank you for your help....
Solved!
Go to Solution.

Hello bigshane25,
Thank you for being a My Best Buy member, and thank you for purchasing your Xbox One games at Best Buy! I'll be happy to review your account with you. Please watch for a private message from me shortly after I have had a chance to look things over and see what we can do.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
Private Message

Report missing point for purchases at Pacific Sales

Hi,
I forgot to give My Best Buy™ account to the sales asscociate for the purchase order. How to associate My Best Buy™ account with my purchase order at Pacific Sales within best buy store? I don't have the Customer Service Pin number on my receipt to add my missing points on Report Missing Points page, and I don't see the options for Pacific Sales or sales number.
Please let me know how I can attach my purchase order to My Best Buy™ account.
Thank you

Good morning dkz640, and welcome to the Best Buy forum,
If your My Best Buy account was not attached to your Pacific Sales purchase when it was processed, then points are unlikely to post on their own. In most cases you should be able to report a purchase as "missing" on BestBuy.com if it was not attached to your account; however, a purchase made from one of our Pacific Sales or Magnolia stores cannot be reported online, which means we may need to see if points can be added a different way.
I would like to go over your My Best Buy account with you to ensure it is up-to-date and to gather some additional information, so I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page. I look forward to further speaking with you.
Thank you for posting and for being a My Best Buy member.
Derek|Social Media Specialist | Best Buy® Corporate
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HT1725 I have been trying to purchase points for a slot machine game using my itunes card. It has subtracted all the $$$$ off the card but I never got the points. Not sure what I am doing wrong. Have restarted the ipad and still nothing.

I have been trying to purchase points for a slot machine game using my iTunes gift card. It subtracted the right about of $$$ but never gave me my points....not sure what I am doing wrong.
Any help will be appreciated!

Contact iTune Support
https://ssl.apple.com/emea/support/itunes/contact.html

Double Points for New Games?

I've been a Gamer's Club member for nearly a year now, and I've never seen the double points for any of my gaming purchases. Is there something else that I need to do to 'activate' this promotion, or is it just a glitch?
Do double points only happen when you purchase games for your 'preferred' system?

Hi house1548,
I'm very sorry to hear that our Gamers Club has only been half as awesome as it should have been for you since joining. I can imagine this has been a surprise to learn, and I want to get to the bottom of it with you!
I have reviewed your account, and everything appears to be in order, so I am not sure what may be causing the discrepancy. I have reached out to our partners on the My Best Buy team for further research, and as soon as I have more information for you I will let you know via a private message.
Thank you for being a My Best Buy member, and thank you for visiting our forum.
Best regards,
Mike|Social Media Specialist | Best Buy® Corporate
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Missing 2X points for games purchase

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