Missing account on my billing

for 3 days now i have been passed pillar to post trying to sort out  a problem on my BT billing account
and getting nowhere
i have 2 accounts registered 1 i can see which is wrongly billed
and one which has dissapeared completely
and no one seems to be able to help me... im told its technical when i ask for help
why i try technical im tol its billing
grrrrrrrr and round we go again
no i wouldnt mind if i got paper bills as then i could keep an eye on my accounts
but with it being paperless ...its extremely frustraiting
can anyone help me get off this merry go round
thank you please advise

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