Missing ActiveX DLLs

Good morning.
After deploying Adobe Reader 11.0.08 within my environment, I have received multiple reports of users being unable to launch PDFs in the browser. Upon further research, the following files are missing on the reported computers.
Location: C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\
Files: AcroIEHelper.dll; AcroIEHelperShim.dll; AcroPDF.dll; pdfshell.dll
The users are able to open PDFs in the full Reader application, but not within Internet Explorer. After running a repair or re-install of the application, the ActiveX components appear and the user is able to function normally again. Looking into the logs, the application exists successfully with a code of 0.
I am unable to reproduce the error myself, but have received more than 20 reports of the issue now.

Good morning.
How did you deploy Reader (SCCM, GPO, AIP)? What command line did you use.This was deployed with SCCM. After building the MST to be silent, I am running the setup.exe in the package, like I have done all previous versions.
Were there any customizations via MST?Yes.
Accept EULA, Remove all versions of Reader, Run silent, Suppress Reboot.
Remove desktop icon, Prevent WebMail profile, disable product updates and all online features.
Is it a fresh install or you just deployed the patch?This is a full install, not just applying the patch, as I had issues with workstations failing the patch upgrade.
What was the version on users machine before deploying the patch?90% of the workstations were on 11.0.06.
Is the the whole ActiveX folder deleted or just the files inside it?For the most part, I believe it was just the DLLs that were removed, not the whole directory.
I do not have any logs at the moment. The technicians are simply running a repair on any workstation that has the issue and it resolves it. I have asked them to let me know of any new issues so that I can grab a log.

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[IMG]http://i11.photobucket.com/albums/a153/Cactuskim/PSdllerror.jpg[/IMG]

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Try the following user tip:
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Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
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Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

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Good morning,
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Missing ActiveX DLLs

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