Missing and blank pages in my .ascm ebook in Adobe Digital Editions

Hello,
I am having some trouble with an ebook I just bought on booktopia.com.au
Some pages don't seem to be loading. It is not just blank white pages, but no page visible at all in some places, just the grey background of Adobe Digital Editions.
I found this adobe troubleshooting page which seems very promising:
Blank pages or missing images when you read digital content (Digital Editions)
yet when I follow the instructions Adobe Reader 7 is not an option to download, even though that is what this page tells me to do. As it is, I have Adobe Reader XI, but since the file I am having trouble with is an .ascm file, not a .pdf, I don't know how Adobe Reader would help at all.
I am using Windows 8.1 on a PC.
If anyone could help me get to the bottom of this, I would be very grateful.

There might be two parts to the answer.  First, from what you saw, you can
get ebooks to ADE without the ereader attached.  The ereader might not be
supported by ADE, and because you've 'been through the steps several
times', I think that is probably the reason.
Second, the ebook you're attempting to transfer (which is what I'm reading
into your wording) may be DRM-protected, and may not be transferrable.  You
can check this by looking at the Item Info of the ebook.  When you're in
Library mode, put your cursor on the small arrow next to the ebook name.  A
drop-down menu will appear, and you can choose 'Item Info' from the list.
Click on that, and a screen will appear showing you where the ebook is and
the properties assigned by the publisher to it.  If the 'copy' parameter
says no, then you have your answer.
Hope this helps!
==================

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