Missing app information for SplashID

I had to replace my iphone and was told I should not restore from backup because of connectivity issues I was having. I synced the phone prior to going to the Apple Store and have a restore file from that time as well. I installed the phone as a new one and reinstalled my apps but I lost all of my information for SplashID! (I lost about 100 passwords, web logins, etc.) Any thoughts for how I can restore this info??? Sadly I didn't have the desktop version prior to this happening so I can't restore it from there.

Hello,
Well I upgraded to version 2.0.1 in July but the issue remained. I am picking this back up because our users are still frustrated. The "upgrade" was actually a new server, so nothing was brought over from the old system. I simply stood up the new system, setup the users on it and then deleted the account on each device and setup a new connection.
As I mentioned before this happens on all Android devices regardless of make, model or OS version. I have been able to determine no rhyme or reason as to which messages it will happen to.
Any help would be greatly appreciated! Here is part of a screenshot on one of the devices. Notice the message in the middle has no sender.
Best Regards,
Daniel

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