Missing AppleTV in iTunes w Vista
Hi everyone,
My new AppleTV will not appear in my iTunes Devices list. I'm trying to connect to the ATV using a Dell Desktop running Vista Home Premium. The ATV and my computer are connected via a Linksys WRT54G2 router. The ATV connects to the internet and I can stream audio from my iTunes library on the computer to my ATV but the ATV does not appear in the devices list. Here is a list of things I tried.
*Connected the ATV to my home network via wireless and wired
*Turned the router, ATV, and computer off and on in every conceivable sequence
*Disabled the firewall in Vista and uninstalled Norton Anti-Virus
*Uninstalled and reinstalled iTunes
*Allowed anonymous internet requests and multicast traffic in the router
*Turned off AP isolation in the router
*Captured network traffic to and from the ATV with Wireshark. It appears Bonjour traffic (port 5353) is making it to my computer. Interestingly Wireshark is telling me the Time-to-Live (TTL) is low or unexpected for the traffic from the ATV.
This seems like a great product but it's going back unless I can get it to work. Please help.
OK, even further update... it turns out that the installer for the new EyeTV 2.4 AppleTV-compatible software has a problem with the QT 7.1.6 update.
Here's the scenario:
I redid my iMac back to a known-good configuration from a few weeks ago, before the 7.1.6 update. AppleTV now appeared on the Device list just fine, synced up, did everything perfectly.
I installed the 7.1.6 update, and Apple TV STILL worked perfectly!
Then I ran the installer for EyeTV 2.40, and as soon as I gave consent for it to modify some device driver it was using, which I assume means it tweaked QuickTime or iTunes somehow, AppleTV disappeared from Devices, iTunes stopped working correctly, and EyeTV itself would frequently hang.
Reverted back to the next-earlier EyeTV, pulled a good copy of iTunes from my earlier image, and everything started working again.
Late yesterday, Elgato sent me a link to a new beta version of 2.40, which apparently addresses this problem. It has been reported only by users of PowerPC machines, which is why my fiancee's MacBook didn't have a problem. The new patched code works nicely with 7.1.6 and everything works again.
Here's the patched 2.4:
http://s3.amazonaws.com/eyetvbeta/eyetv24_betabuild2654.zip
I'll post another thread about this with a better subject so that EyeTV owners can find it and deal with it.
Similar Messages
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Another victim of the suddenly-missing AppleTV in iTunes
I picked up my AppleTV a couple of weeks ago, brought it home and synced it successfully to a G4 iMac. Put some content on it, and it ran quite well.
Last night I get home, and iTunes cannot see the device any more. The only variable? Installed the QuickTime "security update" that came down the other night. Can ping the aTV, the router can see it, the aTV can get to the internet and view trailers, did the factory reset twice. AppleTV never appears as a device on iTunes 7.1.1(5) on that machine.
However, my girlfriend's MacBook sees it perfectly. It shows up in the Devices list within seconds and can sync or stream, no problem.
Steps I've already taken:
- Powered off the aTV
- Factory reset the aTV
- Restarted the wireless router
- Restarted the G4 iMac
- Logged in as Administrator and a couple of other users on the iMac
- Physically removed and reinstalled iTunes on the iMac
- Verified that I can ping the aTV both from the G4 and the router
- Verified that all devices are on the same subnet
- Verified that all devices can be seen by the router
- Changed channels on the wireless (from 6 to 11)
- Forced the router to 802.11g-only
- Read at least ten threads over the last two weeks about similar problems, none of which have conclusive solutions (Apple's troubleshooting page about this pretty much parrots the user guide and is thus useless in this situation).
Without any of these tricks, the MacBook sees it and works with it. Even with all these tricks, the G4 cannot at all.
Other fun facts:
- Firewall is not and has never been enabled on the G4
- Router is not blocking any ports
- Router configuration has not been changed (except channel as noted above) in weeks
- All of this used to work on all machines involved
And to restate: this all worked perfectly with the G4 for a couple of weeks. I cannot say that the QuickTime update had anything to do with it, and in fact, the MacBook *got this update too* and still talks to the aTV just fine.
The one thing I haven't done is physically wire the G4 and the aTV to a 10/100 hub and do it wired-style.
I've seen several threads about this, as I said. Nobody seems have come up with a reliable solution and there seems to be a lot of casting-about for possible solutions instead of Apple investigating this properly.OK, even further update... it turns out that the installer for the new EyeTV 2.4 AppleTV-compatible software has a problem with the QT 7.1.6 update.
Here's the scenario:
I redid my iMac back to a known-good configuration from a few weeks ago, before the 7.1.6 update. AppleTV now appeared on the Device list just fine, synced up, did everything perfectly.
I installed the 7.1.6 update, and Apple TV STILL worked perfectly!
Then I ran the installer for EyeTV 2.40, and as soon as I gave consent for it to modify some device driver it was using, which I assume means it tweaked QuickTime or iTunes somehow, AppleTV disappeared from Devices, iTunes stopped working correctly, and EyeTV itself would frequently hang.
Reverted back to the next-earlier EyeTV, pulled a good copy of iTunes from my earlier image, and everything started working again.
Late yesterday, Elgato sent me a link to a new beta version of 2.40, which apparently addresses this problem. It has been reported only by users of PowerPC machines, which is why my fiancee's MacBook didn't have a problem. The new patched code works nicely with 7.1.6 and everything works again.
Here's the patched 2.4:
http://s3.amazonaws.com/eyetvbeta/eyetv24_betabuild2654.zip
I'll post another thread about this with a better subject so that EyeTV owners can find it and deal with it. -
iTunes wont open. When I click on it, it says " iTunes cannot run because some of its required files are missing. please reinstall iTunes". PLEASE HELP!
See the advice given in the user tip:Troubleshooting issues with iTunes for Windows updates for a very workable approach.
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Does Apple have a Data Execution Prevention (DEP) compatible version of iTunes for Vista?
I have followed instructions found on the Apple Support boards for the past 3 days regarding the fact that DEP will not allow the iTunes updates to operate on Windows Vista. I wish I had a dollar for every time I have uninstalled adn reinstalled iTunes, only to get the same results. It instally correctly, but will not open. It gets shut down by DEP every time. YOU CAN'T TURN OFF DEP FOR iTUNES IN VISTA!!! I don't care what the instructions from Apple and Microsoft say, it can't be done.
So, does anybody know if Apple has a version of the iTunes that is compatible with DEP? Or, are that hopefully at least working on one? My iPhone and iPod are useless.Have you downloaded and installed Windows Vista Service Pack 1 yet?
This may assist you with that you are running into. If you have already done this let me know. Could still potentially be something going on with the Apple Software.
If this is the case the link below describes how to fully clean out Apple Software. Possible file that belongs to Apple may of become corrupted and thus causing iTunes not to launch Properly.
But before you check the article out. Have you right clicked on the iTunes Application and chose Run as Administrator?
You can also right click on the iTunes App, Select Properties, and select Compatibility Mode - And make sure that is not turned on and set for something else. As this could potentially be running in a different mode.
http://support.apple.com/kb/HT1926?viewlocale=en_US -
iPod classic content is missing from my iTunes library after a reinstallation of Windows 7 on my PC. How do I restore the contents of my iPod classic to my iTunes library WITHOUT losing that content on my iPod?
See Recover your iTunes library from your iPod or iOS device.
tt2 -
How can i remove a device from itunes windows Vista
how do i remove a device from itunes Windows Vista
"Remove" it?
You need do nothing. -
Itunes and vista error message
I just purchased a new computer with vista and now my ipod/itunes won't work. i have upgraded to the itunes 7.1 (i think) and at first- my itunes synced with my ipod nano, and now it won't...error message (-50) An unknown error occured. And then it says: The disk could not be read from or written to. Why? I purchased more songs from itunes and I can't get them on my ipod...any ideas?
iTunes not working in Vista is a bunch of bull...I personally rag on Apple for not releasing a "comaptible" (I put that in quotes because it really does work...I'll explain in a moment) version of iTunes upon release of Vista...considering that many Apple customers run Windows...
Anyway, I bought my laptop in November before Vista even launched...I had an Express Upgrade to Vista...the trick to getting iTunes to work on Vista is a clean install of Vista onto the hard drive. When I clean installed my copy of Vista, iTunes was the first program I installed onto my computer. The results were interesting:
1. Aero does work with both iTunes and Quicktime. The actual iTunes and Quicktime program themselves don't utilize the Aero interface, but Aero doesn't turn off for the rest of the computer.
2. iTunes is fully compatible with Vista. All my songs play and my iPod updates just fine.
3. Purchased music does play in Vista. All my movies, TV shows, and music I bought from iTunes play after iTunes prompts me to authorize my computer...somehow iTunes even knew that I removed my old copy of XP and it must've deauthorized my iTunes from XP because authorizing iTunes in Vista didn't take up an extra authorization of my allowed five.
To do a clean install of Vista follow the directions from this web site. You MUST HAVE A COPY OF YOUR VISTA OPERATING SYSTEM CD WITH THE PRODUCT KEY AND YOUR COMPUTER'S DRIVERS THAT CAME WITH YOUR SYSTEM!!! These are important in case Vista isn't able to use some hardware on your computer upon install, but Vista now has most drivers already installed...when I installed Vista on my Dell the only driver I had to download from Dell's web site was for my Bluetooth device. -
Itunes not working, get "missing file, reinstall itunes" message.
1. Itunes not working, get "missing file, reinstall itunes", message.
2. When try to reinstall itunes, gets as far as "starting services", then stops with message, "Apple mobile device failed to start. Verify that you have sufficient privileges to start system services."
I am logged in to my laptop as Administrator.
3. After selecting "retry" and "ignore" a few times, install went ahead and got "Congrats, you have successfully installed itunes"
When I went to itunes I got, " Itunes not installed correctly, please reinstall. Error7 (Windows error 126)".
4. On reinstalling itunes yet again, got, "Programme cannot start because MSVCR80.dll is missing. Try to reinstall programme"
Help !!!See if this post from turingtest2 helps : https://discussions.apple.com/message/24620553#24620553
There is also this user-tip for troubleshooting issues with iTunes for Windows from turingtest2 : https://discussions.apple.com/docs/DOC-6562 -
Does anybody know if Windows 8 is causing a problem with iTunes? Many songs on my old iPod are now missing in my iTunes library and I can't find them anywhere. . Also, I have a new iPod and am afraid of using it for fear of something else going wrong.
Try assigning Queen as the Album Artist on the compilations in iTunes on your computer.
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How do you connect AppleTV to iTunes?
Did a software update to my AppleTV and now it shows plugging my AppleTV into iTunes. How do you do this? Is there a special cable to use?
not a special one just a microUSB in 1 end and normal usb in the other
it's pretty common as all smartphones and tablets apart from apples use it for sync and charging so any supermarket should have them around -
cant run itunes on my windows xp,when i install it and try to open itunes,it keeps on saying "itunes cant run because some of its required files are missing. please reinstall itunes... what can i do...
You should first uninstall iTunes completely.
This is not an easy task!
Read this article on how to remove iTunes completely
http://www.howtogeek.com/howto/23959/completely-remove-itunes-and-other-apple-so ftware-from-a-windows-computer/
Then download the latest version of iTunes for your Windows Version and install it. -
Can't run itunes on Vista - Data Execution Prevention issue
Have installed iTunes on vista successfully. When I try to launch, was prompted to re-install iTunes again... digged a bit and came across this Data Execution Prevention issue...
Any idea how to solve this issue?The following polydorus post is a good place to start with a DEP error:
http://discussions.apple.com/thread.jspa?messageID=10345363� -
Missing folders in iTunes music folder.
There are several artist folders missing in my iTunes music folder, but in the song info in iTunes it says the songs are located in the missing folders. What could the problem be??
Try playing the songs and see if iTunes has the location correct. If they play then select Get Info on those songs and iTunes will show you where they are located. If iTunes can't find the songs then they have been moved or deleted. Have you been moving your music around manually?
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Moving rented movies from appletv to itunes
How do I move a rented movie on appletv to itunes. I know you can do it the other way around. But this time i rented the movie straight from my apple tv and dont see how to move it to my computer. Ultimately I want to move it to my iphone. But want to move it to itunes on my computer first.
Any ideas???How do I move a rented movie on appletv to itunes.
You can't. A rental done on an Apple TV can't be played anywhere else.
(36171) -
Has anyone noticed missing episodes on iTunes? I purchased a season pass for "Please Like Me" and episode 4 is missing.
Whether iTunes has synced all six episodes to your Apple TV or is planning on streaming them, all six episodes should appear on your TV. (When iTunes is running on your Mac, otherwise +only synced+ items appear on your Apple TV.) Do you have "Show only the synced items on my Apple TV" selected in iTunes, under the Summary tab?
Although I don't have a definitive answer, what I'd try is:
1) Quit and restart iTunes. Ensure that your Apple TV can see iTunes, perhaps by downloading some podcast to your Mac and verifying that you can see it on your Apple TV.
2) In iTunes, switch to Custom Sync and then go to the TV Shows tab and sync All Episodes of just that one show. Remember to press the Sync button.
3) Try restarting the Apple TV by holding both the Menu and Down arrow buttons for several seconds (six?).
4) Try playing the troublesome episodes in iTunes. Ensure that they're marked as Not New (right click the episodes and select "Mark as Not New" from the context menu).
Good luck!
Message was edited by: Minckjl
Message was edited by: Minckjl
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