Missing application updater and nokia server profi...

Hi there fellow N97 owners. I've just joined this forum and need some help with 2 very frustrating problems with my N97.
1st problem is that I can not update the applications in my handset via the "SW update" which is supposed to be located in the Applications folder. That icon is not located in my applications folder.
The 2nd problem is that I do not have the "Nokia Server Profile" in the "Device Updates" which is under "Phone Management" This means that I can not update the firmware of my handset OTA.
I hope that someone on these forums can help me as I have searched all over this site and various other nokia/symbian sites and not found a single thread regarding these problems.
My N97 details ar as follows:
0585162: N97 UK CV B
V 10.0.012
Custom version: 10.0.012.262.04

I have the same problem too, anyone know how to fix this?
thanks
Tom
Moderator's note: Email address removed. It is not wise to publish such information on a public forum.
Message Edited by concordia on 01-Sep-2009 12:03 PM

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            <Transaction TransactionId="TI4.30332431_1370242608:4/Package_for_KB2726535~31bf3856ad364e35~amd64~~6.1.1.1">
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                <Install Application="8a96329682d824abc0f8f934fb341ede, Culture=neutral, Version=7.1.7601.18142, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
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    andy

    Here is the contents of the CheckSur.log file:
    =================================
    Checking System Update Readiness.
    Binary Version 6.1.7601.22471
    Package Version 26.0
    2015-02-08 22:46
    Checking Windows Servicing Packages
    Checking Package Manifests and Catalogs
    Checking Package Watchlist
    Checking Component Watchlist
    Checking Packages
    Checking Component Store
    (f) CSI Missing Identity 0x00000000 appid win7-micros..anguagepack_31bf3856ad364e35_7.1.7601.16492_eb5d85075a07f78b 
    (f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.16492_none_3ef665796f74e084  
    (f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-directx-direct3d11_31bf3856ad364e35_7.1.7601.16492_none_e2d7c9f5b7176f4e  
    (f) CSI Missing Winning Component Key 0x00000000 x86_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7601.18126_none_13026217d8d91020  
    (f) CSI Missing Winning Component Key 0x00000000 amd64_microsoft-windows-activexcompat_31bf3856ad364e35_8.0.7601.18126_none_6f20fd9b91368156  
    Summary:
    Seconds executed: 825
     Found 5 errors
      CSI Missing Identity Total count: 1
      CSI Missing Winning Component Key Total count: 4
    andy

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