Missing Applications yab on my iPhone

I tried to help a friend install apps on her iPhone. We selected a few apps (some free, some not) from the iTunes store and synced. Afterwards, we observed that no new apps were on the phone. I looked at iTunes, thinking some setting wasn't right, and realized that there was no Applications tab next to Videos in iTunes. I've never seen iTunes without an Applications. The only thing I can think of that is different between our computers is she uses an iTunes credit card to pay for apps and I don't. Her credit balance decreased for the non-free apps we selected, but they did not download either. And we got no errors on the sync.
Does anyone know why iTunes would be missing the Applications tab for an iPhone?
DJ

I would guess they're in there somewhere. Folders?
http://www.apple.com/iphone/built-in-apps/
The User Guide is available at http://support.apple.com/manuals/ or downloadable from iTunes as an iBook.

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