Missing apps from iCloud restore, change AppStore country

Moved from Philippines to the UK earlier this year. Had an iPhone 5 in the Philippines and purchased apps through Philippines AppStore. Kept using this in the UK but eventually switched to a new AppStore account for the UK. Had to create a new account for this. Upgraded this past weekend to an iPhone 6 with UK provider Three mobile. I restored the new device from iCloud backup. All apps from the old phone have replicated and synched over except for the iwork apps. These were purchased when I was using the old device and through the Philippines AppStore. They are showing up with price tags in the store vs the download from cloud icon.
How can I get these apps to come through since I've already paid for them before. And how do I ensure I dont lose the documents I already have on the old device?
Not sure if relevant, but I now have garage band which I've never purchased before.
i've attempted the usual restart and reboots to try to correct the problem.

Hi Cmfjose,
Apps are tied to the account they are purchased with, so a new account wouldn't show purchases from another account.  You can change the country for an account however.
Change the country of your iTunes Store, App Store, iBooks Store, and Mac App Store account
Note with the new iPhone you get Pages (GarageBand and others) for free.
Free Apple apps for your iPhone, iPad, and iPod touch with iOS 8
So the question becomes, how to save your Pages documents. You will want to back them up to your computer via iTunes.  Instructions here.
Back up your iWork for iOS files
Thank you for visiting Apple Support Communities.,
Nubz

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