Missing Apps in Creative Cloud?
I don't seem to have all the apps available for download that are supposed to come with my Complete Creative Cloud version - I'm missing Lightroom, Premiere Elements, Edge, After Effects, Speedgrade, and Encore. None of these show up either online or in Adobe Application Manager. What am I missing?
Unfortunately, Adobe has made the baffling decision to simply hide download links for apps if the computer viewing the web page does not meet the tech specs for the app.
Repeated requests have been made to Adobe to add a simple note to the Cloud home page explaining this in order to avoid user confusion and unnecessary forum posts.
http://forums.adobe.com/message/4879198
To date, those requests have unfortunately been ignored.
Similar Messages
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Missing apps within creative cloud manager
Hello,
I decided to remove Dreamweaver CS6 as I use Dreamweaver CC, and now when I open creative cloud the 'Home' tab shows what's installed but the 'Apps' tab is empty and displays a 'download error' but no code and yet does say contact customer support. A blue button with 'Download Creative Cloud' is offered, so click and download the software, install, reboot and still the same. All applications will open via LaunchPad, if that helps?
I must rightly assume something was deleted when it shouldn't but what do i do now?
LeeI have a solution a quick search works wonder.
I use adobe's creative cloud cleaning tool (didn't know it existed) to get rid the Mac of all adobe products, rebooted, and then ran creative cloud installer and viola, all is working as it should
Lee -
Lihtroom app in Creative Cloud
I am making this questing already for the 4th or 7th time. But I don't have the solution. I am still missing the Lightroom app in Creative cloud. So I cannot see of Lightroom is up to date and I cannot update if it is possible.What is wrong?
http://helpx.adobe.com/lightroom/kb/lightroom-creative-cloud-faq.html
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My system: Mac OS 10.7.5 -- Creative Cloud 2014 (v 1.8.1.451)
I have uninstalled, rebooted and reinstalled the latest versions of my software, signed out, signed in, did cartwheels, sacrificed a Twinkie to aliens... Been doing this crap for hours...
I thought it was Business Catalyst that was the problem, but I have tried a dozen other Add-on extensions with the same error results.
The Error is "(insert extension name here) could not be installed as it requires a compatible CC app. (error -411). I have tried extensions for InDesign, Dreamweaver, Photoshop and Illustrator - none will install and have the same error.
Adobe support was no help whatsoever.
Has anyone any idea what the problem could be?
I have attached samples.Well, as usual, I ended up fixing it myself by reinstalling everything from scratch:
Uninstalled every app using Creative Cloud Desktop
Uninstalled Creative Cloud Desktop
Deleted every com.adobe file on the system
Deleted every Adobe folder on the system
Rebooted
Installed Creative Cloud Desktop
Reinstalled every app -
Installing a trial version of the Illustrator and InDesign App in Creative Cloud on my Mac is impossible. Keep getting 'Installation failed' notices. More information gives 0 fatal error(s), 0 error(s). Already repaired disk permissions in Disk Utility but nothing seems to work. Exit code: 7.
Hi Maarton,
Please follow the link to resolve the issue: Errors "Exit Code: 6," "Exit Code: 7" | CS5, CS5.5
-Ankit -
I need help downloading apps from creative cloud.
I installed CC for the desktop and accepted my invites to use CC desktop, Illustrator, and Photoshop. I then go and click on the download button from my account in CC on the Adobe site, and it automatically opens CC for the desktop and I just get the spinning blue lines. Any ideas on what to try next? I did un-install and re-install CC desktop to no avail.
This is what I had to do to get it to download on my Mac. I work for a company and I had to log on to Adobe.com as my IT client, and send myself invitations to CC desktop, Illustrator and Photoshop. I then accepted the invites. A tem has to be set up first by the admin of this account. (I set it up once I was in IT's account) I had to down load the app for Creative Cloud Packager (CCP), and launch it. Then I had to choose which one best fit my situation (Creative Cloud for Enterprise) and double clicked it to launch a window to log into with my Adobe ID. I then chose create package and both of the products we purchased showed up. I named the folder and it download the files to this folder. Inside this folder there will be another installer to double click on. In CC desktop these applications should now show up as installed.
I hope this helps. I know I had to hunt and search to figure out what to do, and quite frankly this should have been done by the IT people who purchased it. -
I have recently updated the new apps via creative cloud now photoshop and bridge no longer work, they open then say they have encountered a problem and close, I also tried opening the old version of photo shop but getting the same result
What OS version? What's the exact error? Exactly when does the error occur? What previous versions? What is on the screen when the error displays? Does Photoshop get fully open?
Try opening Photoshop holding down Shift key immediately to turn off plug-ins. Lots of good suggestions here: Photoshop: Basic Troubleshooting steps to fix most issues -
I have received an error message when trying to install 13 new apps for Creative Cloud. It reads: "Error There was an error with this action. Try again later. 7b1f5f56-79b3-4a0d-8fd2-137b1a3e6b67" I don't know what to do.
AppTrial1 where are you seeing this error exactly? For information on how to install the Adobe Creative applications included with the Creative Cloud please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html.
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I uninstalled Flash Builder 4.7 using the uninstall app. I'd like to re-install the app, but Creative Cloud says it's up-to-date, even though it does not exist anymore on my computer. How can I re-dowload it?
CC desktop lists applications as "Up to Date" when not installed
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html -
Hi, I am trying to install 4 Adobe apps onto a new iMac but Apps in Creative Cloud doesn't list any apps but says there is a download error and to contact customer support.
I can sign in fine with my username and password.
RickHi daveforrestaid,
Please refer to the threads below where this issue has been addressed:
1. Creative Cloud "Download Error" message
2. Creative Cloud - Download error - stubborn error
Regards,
Sheena -
When I click on apps in Creative Cloud (via taskbar icon) it shows only Photoshop CC as installed and Lightroom as something to be installed! I already have LR 5.7 installed and this has been updated through CC. I dont understand why it's now showing as it needs to be installed!?!? It wasn't like this the last time I looked.
Hi,
Please refer to the help document:
Apps panel doesn't show installed Creative Cloud apps
Regards,
Sheena -
Reinstall app from creative cloud
How can I reinstall app from creative cloud if I removed this app by accident? I've tried all options that are suggested on the official site, but still no good.
Hi Zoe25,
You can use CC Desktop apps to download all Adobe Creative Cloud applications. You can download CC Desktop apps from this link.
https://creative.adobe.com/#products/creative-cloud
Hope it helps.
Regards,
Abhijit -
New CC apps from Creative Cloud
I just watched a new webinar from Terry White announcing the new branding and 15 new apps for Creative Cloud members. I'm an early subscriber and he mentioned cheaper rates than I'm paying? This upsets me because I thought early subscribers got the lower prices?
Also announced were new apps like Muse CC, Photoshop CC and more. How do these new apps affect my updates and functionality in Muse 2.0 which I update regularly to access the latest features? Are these apps touch apps for tablet development versus laptop or desktop development?
Please advise me.
LN Vaillancourtthebobwolf,
As soon as the new applications are made available ,you will have the same populated in your Application Manager . You can simply download them and there will be no need for any changes in your subscription plans at all.
Regards,
Kartikay Sharma -
How to uninstall apps from Creative Cloud App and reinstall it on your computer and CC App?
Sorry, my English is not good. I have a Creative Cloud app on my computer. I used the CC applications such as Ps, Pr, Au ... of two days, but I had to do a system restore two weeks back. Now re-installed Creative Cloud on my computer. I do not have Ps, Pr, Au ... on the computer but on the App Cloud Creative sees them as installed on the computer. So I can not reinstall them because I do not give permission, it is only optional update, but I do not like, because they do not want on your computer. How to uninstall apps from Creative Cloud App and reinstall it on your computer and CC App? Please help, I have a little time.
http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html
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When I start downloading apps on creative cloud with windows 7 professional 64 bit, Creative cloud blanks out and stays blank til I re-start the program. I have tried re-installing it and deleting the OMP file. What do I have to do to be able to install apps?
Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html
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