Missing attachments for some users in Outlook 2010

Hi,
We have a single Exchange 2010 (sp3 rollups 2 and 4 installed) with clients on Outlook 2010.
4 users received an email from outside the domain with 12 attachments (8 PDF, 4 excel and word). Email content type is multipart/mixed.
One user can see all 12 attachments in outlook while the other 3 can only see the 8 PDF's. All users can see all attachments in OWA. Email size limits and attachment limits dont seem to be the cause.
I've had a look in the forums and I cant see anything related to our exact issue (affecting some but not all users, content type seems ok).
Looks to me like I should start with a pipeline trace, but does anyone have any other suggestions?
Cheers,
Scott

Hi,
To understand more about the issue, I’d like to ask the following questions:
Does the problematic users can view other Excel and Word attachments? Try to send another email with single excel and word attachment to have a test.
Are the problematic attachment visible if you forward the email to other users through Outlook?
Additionally, pipeline tracing log is recommended to troubleshoot the issue and find the root cause.
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

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