Missing Attachments From ONE Sender

We have one user who can't seem to get PDF or Excel attachments from one sender. I sent him test emails with pdf and excel attachments and he got them just fine. We are running BES 4.1.7.17. I'm drawing blanks on this one. Oh, and the email in his outlook has the attachments! So, we know that they aren't getting stripped on the sender's side. Please help. He's using a Curve 8530 from Verizon.

Hello,
Have you tried sending new Service Books to the user and testing again? Otherwise i would recommend wiping the BlackBerry smartphone and then re activating on the BlackBerry Enterprise Server again. To do this we would need to back up the BlackBerry smartphone http://bit.ly/aSediX
Once backed up please follow the link below to perform a security wipe of your BlackBerry smartphone.
Link: http://www.blackberry.com/btsc/KB14058
Reactivate and test.
Thank you
-DrP
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

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