Missing audio tracks when importing mp4 movie clip into adobe premier trial

I am trying to sanitize a movie clip by bleeping out the curse words in the clip. However when I import the clip on Adobe, I am missing 3/4 audio tracks; bringing the sound level way down. Can someone please assist me. I've been trying to fix it all morning!!

More information needed for someone to help... please click below and provide the requested information
-Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840
Exactly what is INSIDE the video you are editing?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
http://forums.adobe.com/thread/592070?tstart=30 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download

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