MISSING BBM CONTACT CATEGORIES AFTER RESTORING

Hello all... I recently backed up and wiped my 9700 and upgraded toOS 5.0.0.442 on my device.... I then downloaded BBM 5.0.0.57 using BB App world into my device and then restored the backup file using DM....
My problem is that I lost several BBM Contact Categories... I had previously had 7 categories and I'm now left with only 3 categories....!! This has happened before when I wiped and restored phone from a DM backup... but usually when I used the advanced DM restore feature to restore only the phonebook and BBM contacts... it usually works... but this time.... my contact categories are permanently gone...! Anybody know a fix to this problem...?
Please help... thanks in advance...

I have the same problem with my 9700, how you resolve this?

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I have lost all the contact numbers after restoring my iphone.how do i get it back?

i have lost all the contact numbers after restoring my iphone.how do i get it back?

Contact iTunes support & request they add the lost music to your iTunes download queue:
http://www.apple.com/support/itunes/contact.html
Apps, you can re-download for free.

BBM contacts lost after updating software, even though everything else was saved

hi recently updated my phone and did choose to back it up. everything was backed up except my bbm contact list, anyway i can restore this??? pleeeeeeaaaaaaaassssssseeeee help!!

Hi shage
Welcome to the Community
Do have media card installed in your device, Please try this Open BBM - Press the Menu key - Options - Scroll down to Backup Managment - Then Click Restore .If you have any previous Backup you will get your contacts back.
Prince
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Re: BBM Contacts back up restoration

Hi,
Thanks for the post & information shared..!!
If possible, please recreate account in Torch and download your BBM contacts, once its download take backup locally in a memory card then you can trasfer it in another device.
Hope this may help you..!!
>If any post helps you please click the like below the post(s) that helped you.
>Please resolve your thread by marking the post "Solution? which solved it for you

Hi,
Thanks for the post & information shared..!!
If possible, please recreate account in Torch and download your BBM contacts, once its download take backup locally in a memory card then you can trasfer it in another device.
Hope this may help you..!!

How Can I get my contacts back after restore all set

Hi,
I need help, I have a blackberry curve 8520 and my all contacts saved in blackberry phone memoey by misake I restore my handset and then I lost my all contacts Is there is any option to get all contants back.
Thanks in advance

Hi AyushGab93
Welcome to BlackBerry Support Forums
What do you mean by " Restore " hee ? Do you mean you wiped your device ?
By default all of our Contacts or Address book is stored in our device memory ! If you have a previous backup of your device or used BlackBerry Protect then you can restore it from there .
So can you confirm if have any such backups ? If you don't have it then I doubt you'll ever able to recover those.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Adding Custom Labels Missing for Contact Numbers After Upgrading to iOS 8.0 and issue still exists on iOS 8.1

I noticed that after upgrading to iOS 8.0 on my iPhone 5s, adding custom labels for contact numbers got removed. It still exists on iOS 8.1 as well. Is there someone who is facing a similar issue or can someone help me how to get that back. Any suggestions would be greatly appreciated.
Thank you.

Hi Yugendra,
Thanks for visiting Apple Support Communities.
I have good news. You can still choose a custom label in Contacts on iOS 8. The option should be below "Other" in the list of labels when editing a contact. This information is found in the iOS 8 user guide:
Contacts at a glance - iPhone
Change a label. If a field has the wrong label, such as Home instead of Work, tap Edit. Then tap the label and choose one from the list, or tap Add Custom Label to create one of your own.
Best Regards,
Jeremy

How do I get my contacts back after restoring and syncing?

I had updated my IOS to ios5. It stopped in the middle of retoration. I sync and got my apps back but my contacts are gone. How do I get them back?

You can try this
With the iPhone plugged into iTunes
Click on the iPhone under device thengo to info
Scroll down to the bottom of the page under advance and check contact, it will say something like
Put the information on this computer, then do apply
Hope it helps
Mike

Need help to install & use iErase app to zero out iPhone after restoring/erasing

I plan on buying a ew iPhone5 and trading in my iPhone 3GS. After doing much research on the topic, I've learned that the best way to ensure that no one can find personal data on my old phone is to restore it to the factory settings thus "erasing" all of my data and then to install and run the iErase app that will zero out the hard drive. I bought iErase on itunes and t's on my computer. I restored my old iphone (erasing all my purchased apps including iErase) but when I connect it to my computer to reinstall the iErase app, it syncs and reinstalls all of my personal settings, data, etc.. Am I missing a step? After restoring my phone, it seems that I might have to go into itunes on the phone and repurchase iErase ($6.99). The app iis designed to zero out the free space on the phone and will not touch whatever is installed. Thus I will have to enter my itunes password etc. which won't get zeroed out. I suppose I can just change that later. Any suggestions?
Thanks

What's a DFU mode restore?
Also, I read the reviews as well as others on different sites and it seems that some people aren't using the app correctly. It only zeros out free space on the phone. Many seem to think that it will delete everything on the phone. That's incorrect. If you install and run it without restoring or ersaing your phone first, it will look like nothing happened. All of your info, apps and personal data will still be there. You have to delete all that stuff first (thus designating it as free space) and then run ierase to zero out the deleted info. At least, that's my understanding of how it works.

BBM contacts restore after an OS upgrade from 7.0 to 7.1

Torch 9810, OS 7.1, SD card support with 14G free space
After an upgrade of BBM8.5, my phone could not complete booting fo several time until I flashed it but with OS7.0, this did not restore my BBM contacts; I used my computer to restore phonebook contacts and other data but BBM contacts still was not loaded.
I re-installed BB8.5, still to no avail. 3 days later I was re-prompted to sign in with my BB ID and I got all my 181 BBM contacts back. (Is this a remotely initiated action?)
After this I re-installed BB OS 7.1 and again I lost my BBM contacts. I have tried everything possible to get these BBM contacts but no way; but I am sure it is somewhere in RIM remote server.
These are my questions:
Does BB OS 7.1 supports the easy backup and restore of BBM contacts just as it does for phone contacts?
Can you make it easy for BB users to be able to restore BBM contacts as it is possible with phonebook contacts?
On the custom restore option on the BB Desktop software, what is tab to select for BBM contact restore after an upgrade/update?
Does Blackberry protect saves BBM contact details?
Is there an unshared info/law that must be respected in getting back BBM contacts, like "wait 72hrs after an upgrade before getting back your BBM contacts?????????
I do not have problem with Phonebook restore at all. That comes easy with my computer back-up but BBM contacts restore is a pain in the neck! Please help.
NB: I need to add that various suggestions seen on the site have not worked and I saw that my suffering on BBM contact restore is almost becoming an epidemic!!!

Torch 9810, OS 7.1, SD card support with 14G free space
After an upgrade of BBM8.5, my phone could not complete booting fo several time until I flashed it but with OS7.0, this did not restore my BBM contacts; I used my computer to restore phonebook contacts and other data but BBM contacts still was not loaded.
I re-installed BB8.5, still to no avail. 3 days later I was re-prompted to sign in with my BB ID and I got all my 181 BBM contacts back. (Is this a remotely initiated action?)
After this I re-installed BB OS 7.1 and again I lost my BBM contacts. I have tried everything possible to get these BBM contacts but no way; but I am sure it is somewhere in RIM remote server.
These are my questions:
Does BB OS 7.1 supports the easy backup and restore of BBM contacts just as it does for phone contacts?
Can you make it easy for BB users to be able to restore BBM contacts as it is possible with phonebook contacts?
On the custom restore option on the BB Desktop software, what is tab to select for BBM contact restore after an upgrade/update?
Does Blackberry protect saves BBM contact details?
Is there an unshared info/law that must be respected in getting back BBM contacts, like "wait 72hrs after an upgrade before getting back your BBM contacts?????????
I do not have problem with Phonebook restore at all. That comes easy with my computer back-up but BBM contacts restore is a pain in the neck! Please help.
NB: I need to add that various suggestions seen on the site have not worked and I saw that my suffering on BBM contact restore is almost becoming an epidemic!!!

Over 1100+ BBM Contacts PIN Missing when upgrading from 9780 to Z10

Hi
Please help, I've lost over 1100 BBM Contacts, when upgrading using the Blackberry User ID, and when I reload them on my old 9780, it's not there anymore, these contacts are so important, I collected them for sales for over a year's period, very market specific and high net worth individuals which are very hard to come by.
now I only got 75 contacts on my Z10
Chronologies
At the start, there was 12 categories consisting each 100 contacts on my 9780.
First I signed in with my blackberry id on my new Z10 and transferring data from the 9780 using Blackberry Link.
and then it doesnt work, there's only 75 contacts on my z10 (I've used a dakota with the blackberry id before which has BBM 7 installed, and then switched to iPhone when the Dakota was missing, I'm guessing the 75 contacts is from when I used the Dakota)
and then I wipe out my Z10 with factory reset, I installed BBM 7 on my 9780 in the hope to restore my contacts when it auto updates my blackberry ID.
again I login with BB ID to my Z10, still got 75 contacts on my Z10, I wipe it clean again.
then I decided I wanted to revert to an older version of BBM and use local backup on my 9780, so I deleted my BBM 7 from my 9780... and reinstalled it from the Blackberry World...
And then there was no contacts on my 9780 except for the 75 contacts.
Is there any way I can restore my 1100 BBM Contacts? I've always set back up remotely when using my 9780 with BBM 6.2
Thanks, really need it

BUMP once a day

Can't restore my BBM contact list

Hi,
my previous phone (8520) was stolen so I got a BB 9320
With my 8520 i had my e-mail account associated for the contact list restore (an year ago I lost my 8520 and that method worked for me).
Now when I configure my BBM (7.0.1.23) it says something like the connection with my BBID was successful but my contact list doesn't appear.
Also tried installing BBM 6, but when it tries to confirm my e-mail address (by sending an e-mail to my account), it never arrives. So it can't continue with the restore.
Please I need help! I work with BBM contacts!
Thanks!

Hi there ,
Then first try those steps in the same sequence :
1- Register your Handheld .
KB00510 : How to register a BlackBerry smartphone with the wireless network
Wait till a Registration messages comes in your message box.
2- Resend your Service Book
KB02830 : Send the service books for the BlackBerry Internet Service
( Wait till a Registration Message comes in your message box for each email that you have configured on your device )
3- Then perform a battery pull restart like this while the device is powered On remove your battery wait for a min. then reinsert it back
After than try once again to restore BBM contacts using the email account .
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Restore BBM Contact

Hi,
I get confused to restore my bbm contact on my new device. Previously I have BB Pearl 9105 but I sold it. and now I use 8230f, I got confused how to restore my bbm contact from 9105 to 8230? Please help me, I dunno what to do..
I try using BB Desktop but nothing happen, just phone contact has restored.
Thanks for advice..
(O ya, I have BB ID from older device "9105" but how to make BBM Contact sync on my 8230f? )

Hello udho26
Welcome to BlackBerry Support Forums
Which version of BlackBerry Messenger currently you have on your device ? Have you tried a switch device wizard or restored from your backup files. Please go through those Knowledge Base to see if that helps :
KB21251 BlackBerry Messenger contact list recovery
KB20554 How to back up and restore the BlackBerry Messenger contact list
My contacts and groups are missing
Try it and let us know.
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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.

Restoring BBM Contact Remotely Failed

Hi, I'm blackberry 9300 user, I'm from Inonesian, I've never upgraded before the Operating System of my curve 9300, and the operating system was nuked (stuck while booting) after updating my blackberry application world and bbm version 7. Then I reinstall the operating system 5 to 6 version. After that, I'm forgot that my BBM contact and Phonebook it must be deleted after re-install the OS. than I want to restored all. For bbm contacts, previously I've ever backed up remotely through email, but when I progress restoring, email notifications are received, but did not want to recovery. then what's the solution? because the verification email is not detected by my handheld. I try to send verification email again and again. but it's still not detected by my handheld.
Please Help
*I'm sorry for the grammer of what I wrote, my english so bad*
Thnk u

Hey dennis_septiandi,
Welcome to the BlackBerry® Support Community Forums.
To clarify were you using BBM 7 previously? If yes, then the BBM contacts are backed up using your BlackBerry ID, to restore your BBM contacts install BBM 7 and the contacts would restored using the BlackBerry ID.
Thanks.
-HB
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Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

I have two iphone , 4 and 5s and only one apple id , I upgeraded 5s to ios 8 but cleared all contacts of iphone 4 ?! I have backup on icloud for 4 and 5s but I can't recovery contacts for 4 After restore ??

I have two iphone , 4 and 5s
I have only one apple id
I upgeraded 5s to ios 8 but cleared all contacts of iphone 4 and
I have backup on icloud for 4 and 5s but I can’t recovery contacts for iphone 4
After restore with backup on icloud , A moment seen iphone 4 contacts and contacts 5S immediately replaced!
Pleas help me
Tanks

You have to follow the process outlined here to recover contacts from an iCloud backup: Recovering deleted iCloud contacts from an iCloud backup.. Otherwise, as you have noticed, the recovered contacts are overwritten when your device reconnects to iCloud.

Hello that is able to separate an apple icloud account My IMEI. I buy a Used iphone ios 7.1.1 5c but after restore it asks me iCloud account.I have no contact with the seller. thank you for your reply.

Hello
that is able to separate an apple icloud account My IMEI *******.
I buy a Used iphone 5c ios 7.1.1 but after restore it asks me iCloud account.
I have no contact with the seller.
thank you for your reply
<Edited by Host>

The iPhone has Activation Lock and will require you to have the previous owner's Apple ID and password or you'll need to get the previous owner to remove the device from his/her iCloud account:
http://support.apple.com/kb/PH2702
If you can't reach the previous owner or he/she is unwilling to cooperate, then the device is unusable by you. Return the iPhone for a refund if you can.
Regards.

MISSING BBM CONTACT CATEGORIES AFTER RESTORING

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