Missing bonus pre-order points

I pre-ordered Call of Duty Advanced Warfare. The points for my purchase have posted, but not the bonus pre-order points.

Hello Lgndryhr,
I've had the chance to review your account and regrettably must inform you that you have not received a pre-order bonus certificate because you ordered your copy of Call of Duty: Advanced Warfare on the game's release date (11/03/2014). Remember that customers must both pre-order an eligible title prior to its release date and subsequently purchase that copy to qualify for our Get $10 promotion. For more information, I would encourage you to refer to this article:
My Best Buy "Get $10" Gaming Pre-Order Offer
Thanks for purchasing your copy of Call of Duty: Advanced Warfare with us, as well as for taking the time to post!
Aaron|Social Media Specialist | Best Buy® Corporate
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Did not get my pre order points (best buy rep help me)

Didn't get my pre order points of 500 for shadow of morder today and also never even got a couple or 25 bonus points for reviews last month
Solved!
Go to Solution.

Hi aaronc80,
It’s great to see that you’re taking advantage of the My Best Buy bonus points for reviewing products on BestBuy.com! I also appreciate you pre-ordering your games at Best Buy. With that said, I do apologize for any confusion you’ve endured if you’re not seeing points for both the reviews, as well as the Get $10 promotion.
Both of these promotions usually take up to 20 days for the points to appear on your account. Shadow of Mordor came out 9/30, so it may be a few days yet before you’ll see those points. In regards to the product reviews, there are a few reasons you may not see your points, aside from the fact that it can also take up to 20 days. First, the review must be approved and published to receive the points. Also, a maximum of 8 reviews (total 200 points) will be awarded per calendar year per member. Lastly, your My Best Buy membership does need to be attached to your BestBuy.com account to receive the points.
I’m hoping these details help clear up why you’re not seeing any points yet in these two instances! Please don’t hesitate to send me a private message if you’re not seeing the 500 points from your Shadow of Mordor pre-order after 20 days of having picked up your copy, or it being shipped.
Thanks,
Brian|Senior Social Media Specialist | Best Buy® Corporate
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Missing "pre order points" for Shadow of Mordor.

I've recently received Shadow of Mordor, I had the game pre ordered, but I'm positive that I didn't receive the 500 bonus points for pre ordering. I can't tell if they're pending or what with the new system, and I can't report those points missing through the "report missing points" menu.
Can I get some help with that?

Good morning Vaymasters,
It can generally take up to 20 days for points to post to a member's My Best Buy™ and Middle-earth: Shadows of Mordor was only released a few days ago (9/30/2014), so it might be a few more days before any points officially post to your account. As far as I can tell though, your pre-order should qualify for the "Get $10" pre-order bonus points. If you do not see 500 bonus points post to your account within 20 days, then please send me a private message and I will see what I can do. A private message can be sent by clicking on the blue button in my signature.
Thank you for connecting with us on the forum!
Derek|Social Media Specialist | Best Buy® Corporate
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Missing Pre-order Points

I have two issues.
First, I pre-ordred Big Hero 6 when there were 2 separate 100 point bonuses being offered. If I recall, one was for the normal pre-order 100 points and the other was because it was nominated for awards. Anyway, I checked my MyBestBuy account, but only one of the 100 points was posted. I would obviously like to get the other as well. I tried posting the picture here, so I hope it made it.
Second, I bought a movie in-store on January 27th and then did a price adjustment in-store on after the price was lowered on February 10th. That went fine, but the issue is something that has happened to me before, and has apparently never been fixed. Since the price went down, there is obviously going to be some MyBestBuy points taken off. That happened, but there was a "bonus" negative 3 in there as well. The promotion for 3x points on movies was in effect during the price adjusment but NOT during the original purchase, and therefore too many points were deducted. It is only a very small amount, so I'm really mentioning this just to help fix the problem (and if I can get those few points back, great). It's just annoying that the system wasn't fixed since last time I mentiond this problem and this could be a huge problem for somebody doing a return of let's say two $20 movies. That's minus 40 points normally and then minus an additional 120. That stuff can add up over time.

Hi NeoQuintessence,
I am really excited to see Big Hero 6! It won an Oscar during the Academy Awards last night, so it must be pretty good. I love animated movies and can never watch Toy Story too many times. That is one of my favorite movies.
We did have a promotion that was offering 100 bonus points between 1/11/2015 - 1/17/2015 with the pre-order of certain movies, but I am only aware of one actual promotional offer. I partnered with our My Best Buy program team and confirmed that there was only one promotion offering bonus points back in January when you placed your pre-order. I can understand how it may have appeared as if there were two promotions offering 100 bonus points; however, if you clicked on each offer it should have directed you to the same offer details. With that being said, the 100 bonus points that have posted to your account would fulfill the offer.
A return/exchange or price match will usually result in some points being deducted, but points for a promotion that were never originally awarded should not have been deducted. If the movie you purchased on 1/27/2015 was not awarded 3X points, then 3X points should not have been deducted from your account following the price match. To ensure that your My Best Buy account is up-to-date and to see if you have any other questions, I will be sending you a private message. You can check your private messages by logging into the forum and clicking on the little yellow envelope located at the top of the page.
Thank you for connecting with us and for being a My Best Buy member.
Derek|Social Media Specialist | Best Buy® Corporate
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Pre-order points missing and pre-ordering problems at the store level.

Hi
During the week of July 6th-July 12 there was an ad for pre-ordering certain movies and getting 100 bonus points for each movie. On July 12th I pre ordered Rio 2, The Amazing Spiderman 2, and Transformers:AOE (Steelbook edition). The employee was able to successfully pre-order Rio 2 using the provided in store pre order card but had difficultly pre ordering Spiderman 2 and Transformers. Rio 2 and Spiderman 2 had set release dates while at that time Transformers did NOT have a release date until recently. These pre-orders were done in three different transactions.
Picking up Rio 2 on 7/15 was not a problem. The employee did an exchange in the system. The 100 bonus points never posted.
The Amazing Spiderman 2 had a lot of problems. The employee thought I already bought it and picked it up on 7/12 when I went to pick it up on 8/19 (the release date). At the time of the pre order purchase, there was no announcement of the BB exclusive Magno pack for the same price as the regular blu ray release. Again the employee did a return/rebuy. This employee also stated that the employee who processed the pre-orders Spiderman and Transformers did it incorrectly since it looks like she did it as a normal transaction instead of a pre-order. The points have yet to be posted.
Transformers: AOE (Steelbook edition) now has an official release date of 9/30. My question is will the system allow for employee to process the pre-order pick up since it is outside of the 45 day window? I am hoping it won't be but seeing how the employees have been processing pre-orders incorrectly when picking them up I expect problems when doing so.
I have also noticed a price drop for transformers (6760435) from the time I pre-ordered it on 7/12. Will the employees be able to adjust the price and give me the difference?
Not all stores carry the pre-order cards making this a difficult process for everyone (it takes me on average 30 minutes to pick up 1 pre-order instead of in and out within 5 mins like usual) because someone didn't do it correctly the first time. So my question is, how should employees process a pre-order if there is NO Pre-Order card in store?? I would love to continue to pre-order at best buy, but am getting tired of having employees screw up my pre-order.

Hello ITDEFX101,
Pre-ordering your movies during these 100 My Best Buy™ Bonus Point promotions is a great way to ensure that you are able to get your hands on some great movies as soon as possible after release, while simultaneously earning extra points. It is regrettable to hear that your pre-order experience with Rio 2 and The Amazing Spiderman 2 were not as smooth as we strive for these processes to be, and in the end, you state you didn’t even get the bonus points you expected.
Using the information you registered with the forum, I was able to review your pre-orders for all three movies, as well as your My Best Buy™ account. Sadly, it does appear that there may have been some issues with your pre-orders, and I would like to address these with you privately, especially concerning your pre-order for Transformers: Age of Extinction. I am sending you a private message, which you may view once you’ve signed into the forum and clicked the envelope icon in the top right corner of the page.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
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Didn't receive Victory Can Be Pre-Ordered points

I pre-ordered Middle Earthhadows of Modor. I picked up the game on the release day. I recently looked at my point history and noticed I didn't get the Victory Can Be Pre-Ordered bonus points. This other forum I frequent, others said they also didnt get points either.

Hi jgonzales14 and Ninjaskrzypek,
As you may have read in other similar forum threads, it can generally take up to 20 days for bonus points to post to a member's My Best Buy™ account. If your pre-order of Middle-earth: Shadows of Mordor was picked up or shipped within 7 days of the games release (9/30/2014), then you should qualify for the 500 bonus points. From what I can see, both of your pre-orders should qualify for the bonus points.
With that all being said, if you do not see the bonus points post to your My Best Buy™ account within 20 days, then please do not hesitate to send me a private message and I will make sure they are added. You can send a private message by clicking on the blue button in my signature that is labeled "Private Message."
My Best Buy™ - "Get $10" Gaming Pre-Order Offer
Thank you for connecting with us and game on!
Derek|Social Media Specialist | Best Buy® Corporate
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Watch dogs pre order points

Didn't get the $10 for pre ordering watch dogs.

Per the terms of the offer it takes up to 14 days for points to post.
You need to wait that long before they will do anything

Issue with Dying Light pre order points.

I pre ordered Dying Light for the PS4 and my account shows that I have gotten the 500 points for the $10 credit, but it shows that the total of the order was $0 and that I recieved no points for the actual purchase.I used my store card to pay for the order

Hello BBCJustin,
I've heard good things about Dying Light. What do you think so far?
I'll be happy to review your points with you for the purchase. Please watch for a private message from me shortly.
Thanks for being a My Best Buy member,
Mike|Social Media Specialist | Best Buy® Corporate
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500 Pre-Order Bonus Points Missing

I have several games I've pre-ordered and picked up this year but I can't seem to find the bonus points and I can't look back more than 90 days. The most recent is COD: MW but there have been others. I have GCU and have followed the rules. Can somebody look into this?

Hi IFlyRC80,
Like enuf mentioned, it typically takes 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. We also recently changed how My Best Buy account details appear on BestBuy.com in order to streamline user experience for the Thanksgiving shopping season, as Derek-BBY explained here. I'd be glad to look into this situation on your behalf though, so please make sure to check your private messages when you can.
To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Missing pre-order bonus points

Hello,
I picked up pre-orders for Grand Theft Auto 5 and Far Cry 4 on 11/18, but the 500 bonus points per game do not show as pending on my purchase history.From browsing this forum, it looks like the reason is that the initial $5 deposits were not properly applied to the final sale. Can this be corrected?
Thanks

Hey wooke,
Thanks for pre-ordering GTA V and Far Cry 4 from Best Buy. I trust the gaming was good over the weekend.
Thanks too for being a My Best Buy member. As enuf mentioned, points can take up to 20 days to post to your account, and as long as you have both the pre-order and the purchase associated to your membership then the points should appear within that time frame.
I have reviewed your account and everything appears to be in order. I even see the points pending so you are set! Thanks for checking out our forum. Come back any time with your questions or concerns.
Cheers,
Mike|Social Media Specialist | Best Buy® Corporate
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Pre-order $10 Bonus Points Missing - Far Cry 4

I pre-ordered Far Cry 4, which was eligible for the additional $10 in points promo.
The item shipped on 11/18. The points have not been added to my account.
Can a mod look into this for me? The last four of the order number is 2328. Order placed 11/15.
Solved!
Go to Solution.

Hello NeoZatan,
Thank you for pre-ordering your games at Best Buy. Thanks too for being a My Best Buy member. I'll be happy to review your points today.
It looks like your points were awarded back to the date of pre-order. I am glad the system properly awarded your points. The 243 points you mentioned actually appear to have been a part of 250 points that were just recently converted into a $5 certificate. There is sometimes a slight delay between pulling points from an account and receiving an email stating that the certificate is ready for use.
Thank you once again for being a My Best Buy member. Please let us know if you have any questions again in the future.
All the best,
Mike|Social Media Specialist | Best Buy® Corporate
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Pre-ordered CoD: AW missing $10 bonus

Pre-ordered CoD online via BBY.com for in-store pickup on 11/2. Checked BBY for the pending points and it's missing the $10 pre-order bonus. It's only showing points for the purchase. Granted, I pre-ordered the day before and not weeks or months in advanced but it's still before the game was released. Any help with this would be appreciated.

Hi y2juio,
Enuf is spot-on: you may not see records of your pre-order bonus certificate until 15-20 days after pickup or shipment. If you still haven't received it after that timeframe has passed, let us know and we'd be glad to see what can be done to assist you at that time.
Thanks for your patience and understanding, as well as for purchasing your copy of Call of Duty: Advanced Warfare with us!
Aaron|Social Media Specialist | Best Buy® Corporate
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"Victory can be pre-ordered" missing points

on Oct 23rd i preordered two games on bestbuy.com. Sunset overdrive (xbox one) and Call of Duty: Advance warfare (PS4). Both games were eligible for the "Victory can be pre-ordered" bonus points yet when i look at my purchase history it would appear that only sunset overdrive received the bonus points.
I had sunset overdrive delivered to me by mail. Call of duty, I chose to pick up at a store. I tried to call 888 best buy, but 888 best buy is just horrible. Everytime i call its over a 20 minute wait, I get someone who barely speaks english and after 30 or more minutes of trying to explain what im calling about the representative tried to tell me that because i preordered both games on the same receipt that only one game gets the bonus points. I debated that i am able to preorder as many different titles as i like on one receipt and as long as they are eligible for the promotion i should get it for each one. she then stated she would "transfer" to the elite plus hotline which resulted in the call being disconnected.
Who should i contact in regards to the missing points. I remember in the past there was a specific way to email representatives that handled reward zone issues but I did not see that option anywhere in the mybestbuy account. nor could i find the exclusive number elite plus members should call if they have any concerns. any and all information is greatly appreciated as well as your time and consideration regarding this matter.

Hey OmarMendez,
Like enuf mentioned, it typically takes 15-20 days from the time of shipment or pickup for pre-order bonus certificates to post. The associated points may also never appear as pending, and instead simply be listed in your points history on/around the original order date. You'll want to look for an adjustment that says either "Get $10" or "Victory Can Be Pre-Ordered" for each game.
I'd be glad to look into this situation on your behalf as well, so make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
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Missing Pre Order 500 Points for Shadow of Mordor.

I preordered Shadow of Mordor on 9/19 and picked it up on release date. Purchase point was posted to my account today, but I'm not seeing bonus points pending or posted to my account.

Hi sjc1279,
If your pre-order of Middle-earth: Shadow of Mordor met the terms of the "Get $10" pre-order offer, then the 500 bonus points should post to your My Best Buy account within about 20 days. Please keep in mind that these bonus points may not appear as pending along side the base points. I looked over your account using the email address you registered with the forum, and from what I can see, your pre-order should qualify.
With that all being said, if you do not see 500 bonus points post to your My Best Buy account within 20 days, then please feel free to send me a private message and I will make sure they are added to your account. You can send a private message by clicking on the blue button in my signature labeled "Private Message."
Thank you for posting to the forum and game on!
Derek|Social Media Specialist | Best Buy® Corporate
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Bonus points for pre-ordering X-Men: Days of Future Past

Hello,
I ordered this blu-ray the same day as I did for Captain America: The Winter's Soldier. I received my 100 bonus points for Captain America a few weeks ago. However, when I checked my account this morning for the bonus points on X-Men, it only showed 1 point (instead of 100). I was wondering what happened to it. Thanks for any info you can offer.

Hi nmander33,
We did have a promotion between 8/31/2014 and 9/6/2014 that was offering 100 bonus points with select pre-orders. This offer was only available on BestBuy.com, there was a limit of 100 bonus points per title, and a maximum of 600 bonus points per member. If your pre-order of X-Men: Days of Future Past was placed while the offer was valid, then 100 bonus points should post to your My Best Buy account within about 20 days. You may not see those bonus points emerge as pending or post until after your pre-order is fulfilled.
If you do not see 100 bonus points post to your My Best Buy account within 20 days of your pre-order being shipped or picked up, then please feel free to send me a private message and I will see what I can do to help. You can send a private message by clicking on the blue button within my signature.
Thank you for posting to the forum and don't forget the popcorn!
Derek|Social Media Specialist | Best Buy® Corporate
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Missing bonus pre-order points

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