Missing characters in generated PDF - Adobe Acrobat 9 Pro

PDF documents printed from Framemaker or Microsoft Word are missing characters. Usually the missing characters are after bold text or headings. If the text is underscored, the underscores are printed, but the text is not. When I have these source files printed to PDF by someone using Acrobat Distiller included with FrameMaker 7.2, all of the text is included.
I apreciate any ideas yo may have.

Install the following Microsoft Hotfix.
http://support.microsoft.com/?id=952909

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    0   AdobeAGM                                0x0239533b AGMTerminate + 2600856
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    16  com.adobe.AcrobatPlugin.PaperCapture          0x0d510bf2 AcroPluginMain + 107812
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    19  com.adobe.Acrobat.framework             0x00911939 AcroSecurityBailOutImpl + 5412473
    20  com.adobe.Acrobat.framework             0x00654238 AcroSecurityBailOutImpl + 2539384
    21  com.adobe.Acrobat.framework             0x0065437e AcroSecurityBailOutImpl + 2539710
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    26  com.adobe.Acrobat.framework             0x006705ea AcroSecurityBailOutImpl + 2655018
    27  com.adobe.Acrobat.framework             0x00670937 AcroSecurityBailOutImpl + 2655863
    28  com.adobe.Acrobat.framework             0x008120bb AcroSecurityBailOutImpl + 4365819
    29  com.adobe.Acrobat.framework             0x00810847 AcroSecurityBailOutImpl + 4359559
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    35  com.adobe.Acrobat.Pro                   0x00001e92 main + 94
    36  com.adobe.Acrobat.Pro                   0x00001e16 start + 54
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    0   libsystem_kernel.dylib                  0x9873e8e2 __psynch_cvwait + 10
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    2   libsystem_c.dylib                       0x959080a1 pthread_cond_wait$UNIX2003 + 71
    3   com.apple.CoreServices.CarbonCore          0x99827492 TSWaitOnCondition + 128
    4   com.apple.CoreServices.CarbonCore          0x9982768e TSWaitOnConditionTimedRelative + 146
    5   com.apple.CoreServices.CarbonCore          0x99773b9b MPWaitOnQueue + 261
    6   AdobeACE                                0x01f5d737 ACEInitialize + 3741
    7   AdobeACE                                0x01f5d6ad ACEInitialize + 3603
    8   com.apple.CoreServices.CarbonCore          0x997faa7b PrivateMPEntryPoint + 68
    9   libsystem_c.dylib                       0x9587d557 _pthread_start + 344
    10  libsystem_c.dylib                       0x95867cee thread_start + 34
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    0   libsystem_kernel.dylib                  0x9873e8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95882220 _pthread_cond_wait + 833
    2   libsystem_c.dylib                       0x959080a1 pthread_cond_wait$UNIX2003 + 71
    3   AdobeAGM                                0x020aa6bc AGMInitialize + 33770
    4   AdobeAGM                                0x020aa5f6 AGMInitialize + 33572
    5   AdobeAGM                                0x020aa151 AGMInitialize + 32383
    6   libsystem_c.dylib                       0x9587d557 _pthread_start + 344
    7   libsystem_c.dylib                       0x95867cee thread_start + 34
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    0   libsystem_kernel.dylib                  0x9873e8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95882289 _pthread_cond_wait + 938
    2   libsystem_c.dylib                       0x95882512 pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore          0x998276ad TSWaitOnConditionTimedRelative + 177
    4   com.apple.CoreServices.CarbonCore          0x99773b9b MPWaitOnQueue + 261
    5   com.adobe.Acrobat.framework             0x00069165 RunAcrobat + 368576
    6   com.adobe.Acrobat.framework             0x00068e77 RunAcrobat + 367826
    7   com.apple.CoreServices.CarbonCore          0x997faa7b PrivateMPEntryPoint + 68
    8   libsystem_c.dylib                       0x9587d557 _pthread_start + 344
    9   libsystem_c.dylib                       0x95867cee thread_start + 34
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    0   libsystem_kernel.dylib                  0x9873f9ae kevent + 10
    1   com.adobe.Acrobat.framework             0x01330b1a AcroSecurityBailOutImpl + 16025690
    2   com.adobe.Acrobat.framework             0x012857eb AcroSecurityBailOutImpl + 15324459
    3   libsystem_c.dylib                       0x9587d557 _pthread_start + 344
    4   libsystem_c.dylib                       0x95867cee thread_start + 34
    Thread 6:
    0   libsystem_kernel.dylib                  0x9873e8e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                       0x95882289 _pthread_cond_wait + 938
    2   libsystem_c.dylib                       0x9590fafc pthread_cond_wait + 48
    3   com.adobe.amt.services                  0x0cc26f2c C_AMTUISwitchSuppressUpdates + 16864
    4   com.adobe.amt.services                  0x0cc1fe78 C_EULA_SetState + 2166
    5   com.adobe.amt.services                  0x0cc26f92 C_AMTUISwitchSuppressUpdates + 16966
    6   libsystem_c.dylib                       0x9587d557 _pthread_start + 344
    7   libsystem_c.dylib                       0x95867cee thread_start + 34
    Thread 7:: com.apple.appkit-heartbeat
    0   libsystem_kernel.dylib                  0x9873ec72 __semwait_signal + 10
    1   libsystem_c.dylib                       0x95907a61 nanosleep$UNIX2003 + 189
    2   libsystem_c.dylib                       0x9590792a usleep$UNIX2003 + 60
    3   com.apple.AppKit                        0x91ea1d4d -[NSUIHeartBeat _heartBeatThread:] + 879
    4   com.apple.Foundation                    0x92ea61d8 -[NSThread main] + 45
    5   com.apple.Foundation                    0x92ea615b __NSThread__main__ + 1396
    6   libsystem_c.dylib                       0x9587d557 _pthread_start + 344
    7   libsystem_c.dylib                       0x95867cee thread_start + 34
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    0   libsystem_kernel.dylib                  0x9873f0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9588004c _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9587fe19 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x95867cca start_wqthread + 30
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    0   libsystem_kernel.dylib                  0x9873f0ee __workq_kernreturn + 10
    1   libsystem_c.dylib                       0x9588004c _pthread_workq_return + 45
    2   libsystem_c.dylib                       0x9587fe19 _pthread_wqthread + 448
    3   libsystem_c.dylib                       0x95867cca start_wqthread + 30
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    0   libsystem_kernel.dylib                  0x9873c80e semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework             0x0045007c AcroSecurityBailOutImpl + 425404
    2   libsystem_c.dylib                       0x9587d557 _pthread_start + 344
    3   libsystem_c.dylib                       0x95867cee thread_start + 34
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    0   libsystem_kernel.dylib                  0x9873c80e semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework             0x0045007c AcroSecurityBailOutImpl + 425404
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    3   libsystem_c.dylib                       0x95867cee thread_start + 34
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    0   libsystem_kernel.dylib                  0x9873c80e semaphore_wait_trap + 10
    1   com.adobe.Acrobat.framework             0x0045007c AcroSecurityBailOutImpl + 425404
    2   libsystem_c.dylib                       0x9587d557 _pthread_start + 344
    3   libsystem_c.dylib                       0x95867cee thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0x02395332  ecx: 0x04e22ce8  edx: 0x00000000
      edi: 0x00000000  esi: 0x04e22cec  ebp: 0xbfffd928  esp: 0xbfffd8d0
       ss: 0x00000023  efl: 0x00010282  eip: 0x0239533b   cs: 0x0000001b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0x00000028
    Logical CPU: 1
    Binary Images:
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    0x95409000 - 0x95471fe7  libvDSP.dylib (380.6) <55780308-4DCA-3B10-9703-EAFC3E13A3FA> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
    0x95472000 - 0x954bbff7  com.apple.framework.CoreWLAN (3.0.1 - 301.11) <ABA6A926-34C2-3C09-AD9F-A87A8A35536A> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
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    0x95517000 - 0x95518fff  libDiagnosticMessagesClient.dylib (8) <39B3D25A-148A-3936-B800-0D393A00E64F> /usr/lib/libDiagnosticMessagesClient.dylib
    0x95523000 - 0x95630ff3  com.apple.ImageIO.framework (3.2.0 - 845) <BF959BCB-C30A-3680-B7C2-91B327B2B63B> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
    0x9563f000 - 0x956a7ff7  com.apple.framework.IOKit (2.0 - 755.18.10) <9A80E97E-544F-3A45-916D-6DB7ED217E33> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
    0x956a8000 - 0x956c6ff3  com.apple.openscripting (1.3.6 - 148.2) <55738D66-CC15-3F43-9265-00C3322D39C4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework /Versions/A/OpenScripting
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    0x956db000 - 0x956e4ff9  com.apple.CommonAuth (3.0 - 2.0) <A1A6CC3D-AA88-3519-A305-9B5D76C5D63B> /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
    0x956e5000 - 0x95701ff7  libPng.dylib (845) <14C43094-C670-3575-BF9B-3A967E05EAC0> /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
    0x95706000 - 0x9576afff  com.apple.datadetectorscore (4.0 - 269.1) <4D155F09-1A60-325A-BCAC-1B858C2C051B> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDetectorsCor e
    0x9576b000 - 0x95863ff9  libsqlite3.dylib (138.1) <AD7C5914-35F0-37A3-9238-A29D2E26C755> /usr/lib/libsqlite3.dylib
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    0x95867000 - 0x95924feb  libsystem_c.dylib (825.25) <B1F6916A-F558-38B5-A18C-D9733625FDC9> /usr/lib/system/libsystem_c.dylib
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    0x9593a000 - 0x95951fff  com.apple.GenerationalStorage (1.1 - 132.2) <93694E0D-35D3-3633-976E-F354CBD92F54> /System/Library/PrivateFrameworks/GenerationalStorage.framework/Versions/A/GenerationalSt orage
    0x95952000 - 0x9597bff7  libRIP.A.dylib (324.6) <7976E6A2-A489-33F5-A727-7634DDE3B761> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphi cs.framework/Versions/A/Resources/libRIP.A.dylib
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    0x95a7b000 - 0x95ab6fe7  libGLImage.dylib (8.6.1) <A3442557-18D5-332E-8859-423D5A20EBBE> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
    0x95ab7000 - 0x95af9ffb  com.apple.RemoteViewServices (2.0 - 80.5) <60E04F2F-AFD8-3B1F-BF07-8A3A7EABB8E9> /System/Library/PrivateFrameworks/RemoteViewServices.framework/Versions/A/RemoteViewServi ces
    0x95afa000 - 0x95afbfff  liblangid.dylib (116) <E13CC8C5-5034-320A-A210-41A2BDE4F846> /usr/lib/liblangid.dylib
    0x95afc000 - 0x95b48fff  libcorecrypto.dylib (106.2) <20EBADBA-D6D6-36F0-AE80-168E9AF13DB6> /usr/lib/system/libcorecrypto.dylib
    0x95b49000 - 0x95b55ff7  com.apple.NetAuth (4.0 - 4.0) <4983C4B8-9D95-3C4D-897E-07743326487E> /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
    0x95b56000 - 0x95b83ffb  com.apple.CoreServicesInternal (154.2 - 154.2) <DCCF604B-1DB8-3F09-8122-545E2E7F466D> /System/Library/PrivateFrameworks/CoreServicesInternal.framework/Versions/A/CoreServicesI nternal
    0x95bc7000 - 0x95f5affb  com.apple.MediaToolbox (1.0 - 926.62) <7290B07B-4D03-3B46-809C-64C8FB97B40C> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox
    0x95f5b000 - 0x961c8fff  com.apple.imageKit (2.2 - 667) <3F5F92DB-C0C0-3C5F-98C6-B84AB9E28B55> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/ImageKit.framework/Vers ions/A/ImageKit
    0x961c9000 - 0x961c9fff  com.apple.Accelerate (1.8 - Accelerate 1.8) <4EC0548E-3A3F-310D-A366-47B51D5B6398> /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
    0x961ca000 - 0x96227fff  com.apple.audio.CoreAudio (4.1.0 - 4.1.0) <9549B81F-4425-34EE-802B-F462068DC0C5> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x96228000 - 0x96281fff  com.apple.AE (645.3 - 645.3) <6745659F-006D-3F25-94D6-DF944E9A01FD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Vers ions/A/AE
    0x962a8000 - 0x962abffc  libpam.2.dylib (20) <FCF74195-A99E-3B07-8E49-688D4A6F1E18> /usr/lib/libpam.2.dylib
    0x962ac000 - 0x962b2fff  com.apple.print.framework.Print (8.0 - 258) <12AEAD24-6924-3923-9E4A-C5D21231E639> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
    0x962b3000 - 0x962b3ffd  com.apple.audio.units.AudioUnit (1.8 - 1.8) <4C13DEA2-1EB0-3D06-901A-DB93184C06F0> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
    0x962bc000 - 0x963a5ff7  libxml2.2.dylib (22.3) <015A4FA6-5BB9-3F95-AFB8-B9281E22685B> /usr/lib/libxml2.2.dylib
    0x963a6000 - 0x963aaffe  libcache.dylib (57) <834FDCA7-FE3B-33CC-A12A-E11E202477EC> /usr/lib/system/libcache.dylib
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    0x964ac000 - 0x964cefff  libc++abi.dylib (24.4) <06479DA4-BC23-34B6-BAFC-A885814261D0> /usr/lib/libc++abi.dylib
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    0x967aa000 - 0x967adff

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