Missing chimes in EXS24 how to recover?

I am trying to at least listen to the sound of the chimes, which is under "Percussion and Specials" in the inst. list under the EXS24 sampler. when i touch my keyboard, with Rec. enabled on its track...no sound nothing! I've tried different registers and octaves with no success. Next, I tried the next instrument sound which is "clouds" on the same channel and everything, and it worked. Any ideas, plus... where can i find this particular aiff file to reinstall it if necessary?
Thanks

Hi,
I had trouble with this too, but I found the Chimes sound only from C1 to G1,
some are sustained sounds and some are short, but you should have them in this limited range of the keyboard. If you need to you can edit the patch to expand the range.

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