Missing codec or driver?

i've tried everything to get iTunes to recognize my iPod. Also trying to fix the iPod service error in updater
i've already tried http://docs.info.apple.com/article.html? several times
and i've called technical support and they said that there is something missing on my computer they didnt tell me what
i was wonderinng if there happend to be a codeec or a driver i can download to fix this
also when i was talking to tech support and the woman told me to type in a pathway and it was missing

Try Resetting Your iPod while it's connected to the computer.
Hold down the Menu and Select buttons until you see the Apple logo (or Menu & Play/Pause in older models).
This will often get it recognized. It may take several attempts.
Also See:
Your Windows PC doesn't recognize iPod
iPod does not appear in iTunes or on the desktop
iPod appears in Windows Explorer but does not appear in iTunes

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