Missing Comcast Mail "Folders" After iOS 7.02 Upgrade.

I only have Inbox, Sent and Trash. Drafts and Junk are gone. Anyone know how to get them back?
Thx

I have Comcast email, and I never had a junk folder. However, if you did have these folders, go the preview window where you see all of your email accounts - The window that shows all,of your Mailboxes. Tap the Edit button to the right of the Mailboxes heading. See if the folders are in there.
You can also try closing the mail app and resetting the iPad to see if they reappear.
In order to close apps in iOS 7, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
BTW, creating a new draft email should make the folder appear again as well.

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I have Comcast email, and I never had a junk folder. However, if you did have these folders, go the preview window where you see all of your email accounts - The window that shows all,of your Mailboxes. Tap the Edit button to the right of the Mailboxes heading. See if the folders are in there.
You can also try closing the mail app and resetting the iPad to see if they reappear.
In order to close apps in iOS 7, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.
Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.
BTW, creating a new draft email should make the folder appear again as well.

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Wow! That definitely sounds frustrating, but good job so far isolating and troubleshooting the issue. We have a few more steps that we can try in an attempt to resolve this issue:
First, it sounds like you have tried restarting your phone. Let’s try a reset instead:
Restart or reset your iPhone, iPad, or iPod touch - Apple Support
https://support.apple.com/en-us/ht201559
How to reset
- You should reset your device as a last resort and only if you can't restart it.
- To reset, press and hold both the Sleep/Wake and Home buttons for at least 10 seconds, until you see the Apple logo.
If the issue persists, we’ll want to restore your device to factory settings and test once more. You can backup your device, but be sure to restore it as new first for isolation purposes, as restoring a backup can sometimes restore the same issues that you were experiencing before.
Use iTunes to restore your iOS device to factory settings - Apple Support
http://support.apple.com/en-us/HT201252
Thanks,
Matt M.

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b1961 wrote:
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Missing Comcast Mail "Folders" After iOS 7.02 Upgrade.

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