"Missing" device not missing

For one of our clients the OnPlus agent is installed and has been working great for 6+ months. A week back one of the switches went "missing", on checking the dvice its pingable, appears in cdp tables and is physically there and up.
We tried removing it and re scannign for it, but it didnt appear. We finally had to manually add it just so it would appear
On some further checking, the portal and the agent seem to have a missmatch in information the Portal shows the agent is FW version 35.46 and the Box itself (connected via the portal) show the latest version (37.59), the box is ON100-K9 v02. We had a similar FW missmatch at one of our other sites, that has a V01, but put this down to a hardwasre issue, the FW rectified itself over christmas break, and i'm pretty sure while that was going on the box we are talking about was showing it had the 37.59 version.
Bearing in mind that everything was fine untill a week ago, and all the other devices are running fine,anyone have any ideas how we can get the switch back without having to kill the box and start again?

Peter,
Can you send me a PM or email me at [email protected] with the agent and customer names. There seems to be something odd going on with this site. I'd like to investigate both the sistuation with the device sticking on an old version, and with this invisible switch.
FWIW, the next release of the firmware should rationalize this "37.59" version number, which is really and internal value and not readily translatable to the published releases. The new version should look something like "7.7.2.123". The "7.7" is the release revision, the "2" indicates this is production firmware for the device, and the "123" is the build number. This value should match the device's login splash page.

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Missing Files not Missing...

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I will note that the two machines are using different iTunes .itl library files, with the MacBook having less content in general but also a number of songs which are not included in the Mac Mini's .itl file.
On my Mac Mini which is running the most recent versions of Mt. Lion and iTunes, everything is good, all files are seen, no problem. On my MacBook which is running Leopard and iTunes 10.5.8, there are a number of movies which have exclamation points next to them. When I try to direct iTunes to locate the missing files, it sees the files just fine but the Open button is always greyed out so I cannot select the files; these same files are found and play fine on the Mac Mini and the file sizes are the same on both the old 2TB drive and the new 4TB drive. When I recopy the file from the old 2TB drive to replace the existing copy and then again direct iTunes on the MacBook to locate the file, it will now allow me to Open it even though it's the exact same file. When it asks me if I want to use this location to find the other missing files, it goes through some process and tells me this was not possible.
If I grab a bunch of the folders for the films that this is happening with at a time and recopy them over to the 4TB drive, the MacBook's iTunes continues to refuse to see the files. Only if I individually go through and recopy only the exact file it is refusing to use will it then agree to Open and Locate the file.
This is effecting about 65 movies which vary in size from 700MB to 3.5GB. They are films from every genre, some converted from VHS, others extracted from DVD, others re-encoded from .avi or .flv and some which originated as .mp4s.
The only other thing which seems worth noting is that the video files which the MacBook refuses to Open are depicted as music files with a music note on them despite them all either ending in .mp4 or .m4v and on the Mini they are shown as they actually are with the album art as the icon.
What is going on?! Why is it doing this?! How can I force the MacBook's iTunes to use the files it sees?!

I tried something almost like you suggested, John.
The problem was, as I perhaps didn't explain properly, that the files were in places and exactly where LR thought they were (and still listed as missing!). Because I can right-click and select "Show in explorer", and the file will be shown in the correct folder.
But you gave me an idea to the simple solution:
Select All -> Delete Photo.
Instead of Delete I chose Remove, so that the files only would be removed from LR but not deleted from the disk.
Then I could synchronize the folder with the files. They showed up again and is no longer listed as missing.
Not that they ever really were missing, but still ...

!Missing songs: not missing

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Thanks for the response, Michael.
The good news: I ran Disk Utility and everything checked out fine with the HD.
The bad news: I found my original clips and they're just black when I play them -- nothing there. I have no idea what happened. I'm assuming I'm seeing the render files when I watch them in my sequence.
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Missing font not missing

I created a newsletter on the Windows XP platform using InDesign CS4. The newsletter was fine, and I "packaged" it with all the fonts. I then upgraded to Windows 7 (64-bit). Now, when I open the same newsletter, Adobe tells me Arial Black is missing. But it's right there in the Font folder, and when I try to reinstall it in Windows, just to see what happens, Windows says it's already there.
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http://help.adobe.com/en_US/indesign/cs/using/WSa285fff53dea4f8617383751001ea8cb3f-6e29a.h tml
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TS2972 hi I have window 8. My iTunes will not see my iPhone, iPad or Apple TV. Firewall and setting all look fine. The little box that is on the lower right that allows you to pick a device is missing, thanks

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Windows 8 has not been officially released nor is it supported by iTunes.

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See FindTracks for a tool to repair broken links. You should probably get that issue fixed first.
I know what SPSS stands for but that is all I know about it.
tt2

How can I get missing contacts, notes, calendar dates and reminders that are just on my old iphone onto the iCloud for transfer to my new iPhone upgrade?

Dear wise & wondeful people:
How can I get missing contacts, notes, calendar dates and reminders that are just on my old iphone onto the iCloud for transfer to my new iPhone upgrade? Half of my contacts, notes, ect. were on my iCloud so have happily moved to my new iPhone but the rest are completely resistant. For example, on my iCloud I have 14 missing contacts starting with the letter A alone, however they are happily viewable on my old iPhone 4S and won't budge over into the iCloud.
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http://support.apple.com/kb/HT2109
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I lost my iphone and got a new one, but when recovering the data I have some messages in iCloud Notes missing. I know they must be in the iCloud store somewhere end of last year, is there some Special backup that Apple could access for me to retrieve the data if I contact them directly? I only seem to have the last backup with many things missing, probably due to compatibility issues because I previously had an iphone 4 now an iphone 5.
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You're welcome. What I was discussing is the fact that when you restore a backup, any synced data that is recovered is subsequently overwritten (and lost) when your device reconnects to your iCloud account during the second phase of the restore process. Winston's method interrupts the restore process after the synced data is restored but before it is subsequently overwritten. It will not allow an older backup (beyond the three available) to become accessible; backups older than your most recent three are no longer in iCloud and cannot be recovered.
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Missing Devices

Hello
6 iDevices are registered within 3 accounts in iCloud. They are all configured identically how to behave with location services.
Using find my iPhone I have strange results. In the table I show, what I can see on the different t iPhones and iPads
and additionally the results when logging into the iCloud using all 3 accounts.
The points in question are the pink ones in the table.
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One impact might be, that Walt's iPad used to be Tom's iPad some months ago.
I turned off all devices. I deregistered and reregistered all devices. I checked the settings again and again. Nothing helps.
The location of Walt's iPad stays hidden only for Tom, who, by the way, is the organizer and Mary's iPad doesn't see the devices of the other accounts.
(My old iPhone is not in the scope. It is seen from everyone (except Mary's iPad) but has very limited view of the others. I blame the SW version.)
Do I miss something completely?
Thanks!
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iPad not appearing in iTunes
http://www.apple.com/support/ipad/assistant/itunes/http://www.apple.com/support/ipad/assistant/itunes/
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http://support.apple.com/kb/TS1591http://support.apple.com/kb/TS1591
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538http://support.apple.com/kb/TS1538
iTunes for Windows: iTunes can't contact the iPhone, iPad, or iPod software update server
http://support.apple.com/kb/ts1814http://support.apple.com/kb/ts1814
iTunes for Windows: Device Sync Tests
http://support.apple.com/kb/HT4235http://support.apple.com/kb/HT4235
IOS: Syncing with iTunes
http://support.apple.com/kb/HT1386
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http://www.apple.com/support/ipad/syncing/http://www.apple.com/support/ipad/syncing/
iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi Syncing
http://support.apple.com/kb/ts4062
iOS: "Not enough free space" alert when trying to sync
http://support.apple.com/kb/ts1503
 Cheers, Tom

Continual reboot and device driver missing

Hi, I have a t400 installed with both win7 and ubuntu 11.04. The system suffers from continual reboot, basically when I shutdown the machine, it automatically and forcibly get rebooted.
I have followed some instructions on the web, and there is a device driver missing, which is PCI simple communication controller. I have tried download AMT package, which does not work for me. It gets stucked in a terminal saying that I need insert TN33, which I dont have. My t400 type is 7417. Any comments are appreciated.

hey tristartom,
continuous reboot occured after installing ubuntu yes ? could you remove ubuntu and have your unit on a mono-boot with windows and see if the same error occurs.
if it doesn't happen, then i suggest heading to Ubuntu forums or the Linux thread in this forum and check with other linux users if they have experience this same issue as you.
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How to reset paths (NOT missing photos)

I have created a new folder with all my photos. Within it are individual folders named by year (2013, 2012, 2011, 2010, 2009...).
I have several old catalogs with photos pointing to different files on several external HDs. I want to relink them nice and neatly so that they all point to the photos on my newly created folder on a dedicated external HD.
How can I relink all the photos? I've searched all over the internet but the only information that I can find are those related to "missing photos and question marks in the corner (and not just "resetting paths" as in Expression Media/iView). I have attempted to FORCE the question mark and relink it that way but Lightroom will not find nearby files. It only finds photos taken on the same day.
There must be some easy way like in Expression Media/iView to simply reset the path, i.e., manually relink in big batches (all photos in one folder).
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You've a couple of routes - for individual images, or for folders.
With individual images, it depends on the image being missing. If it has a little question mark or exclamation mark in the corner in grid view, click the missing file marker and point to where the photo is now located. Ensure "Find Nearby" is ticked, and press OK. LR will read the filenames of other missing files and try to find them too. This route is no use if the image is not missing.
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Does that help?
John

E book" it tells me that the bI have prepared a photobook, made a pdf and when I press "buy the book is missing photos on one ore more pages. The book does not miss any photos or text, all layouts are ok, the background color is ok. Can anybody help me?

I have prepared a photo book, made a pdf and when I press "buy thhe book" it tells me that the book is missing photos on one ore more pages. The book does not miss any photos or text, all layouts are ok, the background color is ok. Can anybody help me?

You are missing one or more photos - youprobably have a page background that requires a photo which is behind a page with photos on it - all pages must either have a photo or be a color - if you have a gray background it requires a photo - look through the book carefully and be sure to look at the background on any full page photos - you will find one or more missing photos
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