Missing disk in Time Capsule

Hi, everyone.
This is my first post. I bought a 500G Time Capsule April 2008 and suddenly I cannot mount my disk when my Time Machine is doing a back up.
I contact my local distributor and what they told me is that Apple would replace it with a new one.
My concern is how to recover my files.
Please provide some ensights.
Thanks

dveyra,
Actually, I don't think you have a problem. You are not suppose to be able to mount the TCs hard disk during a backup since it is "in use" during the backup process.
You see, the Time Capsule is not your ordinary external hard disk. It is a Network Attached Storage device. (NAS). As such, it operates best when it is doing one thing at a time. That is why it's not a good idea to store other files/folders on the TCs hard disk other than the Time Machine backups.
*Using a Time Machine Hard Disk (or Time Capsule) for Other Files*
Here is Apples’ line on this: “Time Machine works best if you use your backup disk only for Time Machine backups. If you keep files on your backup disk, Time Machine won’t back up those files, and the space available for Time Machine backups will be reduced.” [http://docs.info.apple.com/article.html?path=Mac/10.5/en/11430.html]
This hasn't stopped some from successfully partitioning Time Machine hard disks and storing data on the other partition. As long as the Time Machine backup has its' own partition, you avoid any potential opportunities for conflict.
However, this is not an option for Time Capsule users as there is no easy way of partitioning the Time Capsules’ internal hard disk without elaborate effort. Granted, the Time Capsule is advertised as being able to perform both as a Time Machine backup destination and as a shared network drive.
Nevertheless, some have experienced problems with maintaining files/folders occupying the same disk as Time Machine backups. In this case, they use the Time Capsule hard disk solely for Time Machine backups. Then attach an external hard disk to the Time Capsules USB port and store additional files there. This added disk will still be available to all Macs that can access the Time Capsule. (Note though, that any USB disks attached to the USB port of the Time Capsule can not then be backed up to the Time Capsule via Time Machine. Time Machine will only backup your Macs internal hard disk or any external hard disks physically attached to the Mac. Time Machine can not backup one remote device to another remote device.)
Hope this clarifies things.
Cheers!

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