Missing dll files

a week ago I started getting 3 messages when I restart saying" can't find missing dll files:
neturt.dll
wsinse.dll
robrv.dll
How do I get them back or remedy this error message? Thanks, Rich

1) Click START
2) Select RUN (On Vista, there is a text box that you type in at the bottom of the programs list on the left. So, you don't need to click RUN)
3) Type "msconfig" in the text box and click OK. The "System Configuration Utility" window will open.
4) Click on the STARUP tab.
5) Click on the DISABLE ALL button then click OK.
6) Click on RESTART to restart your computer to put the change in effect.
7) After your computer has restarted, this dialog box will appear... Check the "Don't show this message or launch the System Configuration Utility when Windows starts" check box, then click the OK button.
8) Now, you will not receive the error. then the problem is that one of the other programs on your computer. Which one it is will now need to be weeded out.
9) Start MSCONFIG again as we did in "Starting MSCONFIG" above. Go to the Startup tab again and select the check box next to the first program item listed. Click OK, and then click RESTART to restart your computer. Check if you receive the error.
10) Repeat the step 9 above again with the next check box in the list until you see the startup DLL errors again. Which ever one is checked that makes it generate the error messages, is the culprit. This will need to be disabled, uninstalled, or reconfigured to work properly with the original thing you were trying.
I am an HP employee.
Regards,
Vidya
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hi,
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h.david

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for additional help:
ASC user turingtest2 contribution: Troubleshooting issues with iTunes for Windows updates
or for specific Windows versions:
Apple HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
Apple HT1925: Removing and Reinstalling iTunes for Windows XP

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Ideas ??

Hi marlinalvis!
Here is an article that will help you address this issue:
iTunes 11.1.4 for Windows: Unable to install or open
http://support.apple.com/kb/TS5376
Thanks for using the Apple Support Communities!
Cheers,
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Missing dll files

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