Missing e-mails on computers when using office 365 outlook

I am using office 365, things were working well but I do faced with a problem.
As my emails were from Exchange and I am using IMAP in my email settings on my computer and mobile devices, when I create folders and stored my emails in these folders on my computer, some of my emails disappeared, but when I check login and check the
web-version of e-mails, they are inside there.
Can anyone advise how to stop this problem or disappearing emails and how to synchronise these emails back to my computer ?
Thank you

Hi,
So you are using IMAP to access your mail on Exchange on your computer and mobile. Some emails will disappear after move them to a folders on the computer.
Based on my research, this issue can happen for several reasons, for example a client filter, corruptions in data file or Outlook profile, etc.
I would suggest we try following steps to troubleshoot the issue:
Check if you have any filter view settings applied on these folders which might filter out these emails. Click
VIEW>View Settings on the ribbon, then click Filter...
Check with a new Outlook data file, and see if issue persists. You can simply delete the current .ost file, and launch Outlook again to let it generate a new one. To check the location of your Outlook data file, please
go to FILE>Account Settings>Account Settings>Data Files
tab.
If issue persists, you might want to check with a new Outlook profile:
https://support.office.com/en-us/article/Create-an-Outlook-profile-f544c1ba-3352-4b3b-be0b-8d42a540459d
Hope this helps.
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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