Missing Email

Hi, I'm hoping someone can help me understand what has happened here.
"User A" is a Director of a company who gets a copy of all external emails in to a specific department. There is a Transport Rule setup for this. Also "User A" has no personal rules setup what so ever and only
has default mailbox folders.
An external user sent an email to "User A" and "CC'd" to "User B" (User B is a member of the specific department of which he receives a copy), though on this occasion "User A" didn't receive the
email at all, though "User B" did.
"User B" has had to forward the message onto "User A"
The Tracking logs within Exchange 2013 show that the email was delivered.
I then used : Get-MessageTrackingLog -ResultSize Unlimited -Start "March 31 2014 | Out-GridView
Using the Filter placed the Senders Email address which showed it being delivered also.
Using the MessageTrackingLog there is 2 sections saying HAREDIRECTFAIL and 1 section DUPLICATEDELIVER.
This company uses emails heavily to do business and now I being asked how many more emails are going missing that they don't know about.
And just to mention I have just recently upgraded them from a SBS2008 environment to Windows 2012 / Exchange 2013. Everything thing else is and seems to be working fine.
Thanks

Hi,
According to your description, you want to get other missing emails for User A because of duplication. If I misunderstand your meaning, please feel free to let me know.
If yes, message tracking log can help us. And you can try the following command:
Get-MessageTrackingLog -eventID DUPLICATEDELIVER
For more information about message tracking, you can refer to the following article:
http://technet.microsoft.com/en-us/library/bb124375(v=exchg.150).aspx
If you have any question, please feel free to let me know.
Thanks,
Angela Shi
TechNet Community Support

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