Missing Encore CS5 additional content library

I have installed Adobe CS5 Master Collection and seem to be missing the Encore additional content library(ies).
Specifically, within Encore, I do not have the library content with pre-defined buttons, menus, etc. for use in DVD authoring.
The "General" library set appears to be empty.
I have tried to install the content from the "Content" DVD that came with Adobe CS5 Master Collection, but the disk appears to contain only .pdf content.
I have seen references to downloading the content from www.adobe.com, but have been unsuccessful in locating it, thus far.
Thoughts?
Thanks.
Jeff

I have four disks that came with Adobe Creative Suite 5 Master Collection:
Application 1, Application 2, Content and Adobe Acrobat 9 Pro Application
Application 1 contains an install.app, but I have installed all components.
Application 2 only contains a "payload" directory, which does not provide the content I am looking for.
Content provides only .pdf and font files.
Adobe Acrobat 9 Pro Application is not relevant.
Thoughts?

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    8   com.adobe.Encore               0x006a8dc9 boost::function0<void>::operator()() const + 41
    9   com.adobe.dvacore.framework   0x04cc316d dvacore::threads::(anonymous namespace)::LaunchThread(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&) + 109
    10  com.adobe.dvacore.framework   0x04cc4060 boost::detail::thread_data<boost::_bi::bind_t<void, void (*)(std::string const&, boost::function0<void> const&, dvacore::threads::ThreadPriority, boost::function<void ()> const&, boost::function<void ()> const&), boost::_bi::list5<boost::_bi::value<std::string>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<dvacore::threads::ThreadPriority>, boost::_bi::value<boost::function<void ()> >, boost::_bi::value<boost::function<void ()> > > > >::run() + 64
    11  com.adobe.boost_threads.framework 0x04bf402d thread_proxy + 141
    12  libsystem_pthread.dylib       0x923c3e13 _pthread_body + 138
    13  libsystem_pthread.dylib       0x923c3d89 _pthread_start + 162
    14  libsystem_pthread.dylib       0x923c1e52 thread_start + 34
    Thread 0 crashed with X86 Thread State (32-bit):
      eax: 0x00000000  ebx: 0xa0adc6d0  ecx: 0xbffff35c  edx: 0x00000000
      edi: 0xa064f1d4  esi: 0x00000006  ebp: 0xbffff378  esp: 0xbffff35c
       ss: 0x00000023  efl: 0x00000206  eip: 0x924c369a   cs: 0x0000000b
       ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
      cr2: 0xa0adaa00
    Logical CPU:     0
    Error Code:      0x00080148
    Trap Number:     132
    Binary Images:
        0x1000 -   0xa3bfff +com.adobe.Encore (5.1.0 - 5.1.0) <C2C07B3C-9928-AC19-E6CC-480E9F569296> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/MacOS/Adobe Encore
    0x15fc000 -  0x16a2ff3 +com.adobe.AdobeXMPFiles (Adobe XMP Files 5.2 -f 16 - 61.141632) <E67D6806-3498-3DE0-EBB9-91B2405531D6> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeXMPFiles.framework/Versions/A/AdobeXMPFiles
    0x16e0000 -  0x1738ff7 +com.adobe.AdobeXMPCore (Adobe XMP Core 5.2 -c 3 - 61.141632) <A5B73F31-FE25-399B-B451-019E66834197> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeXMP.framework/Versions/A/AdobeXMP
    0x1748000 -  0x17d5ff7 +com.adobe.AdobeScCore (ScCore 4.1.28 - 4.1.28.13048) <68FB7168-645E-BD55-5EAA-007315B53997> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeScCore.framework/Versions/A/AdobeScCore
    0x181c000 -  0x18b4fff +com.adobe.AdobeExtendScript (ExtendScript 4.1.28 - 4.1.28.13048) <A9394CC7-8E48-FE0F-FDB5-37D0FE77435B> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeExtendScript.framework/Versions/A/AdobeExtendScript
    0x1915000 -  0x3396fef +com.sonic.AuthorScriptHDMV (7.8.5 - 1) <5346DE80-641B-F3D8-7A05-FC12D26FE7BC> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AuthorScriptHDMV.framework/Versions/A/AuthorScriptHDMV
    0x414c000 -  0x472bfe7 +com.sonic.AS_Storage (4.20.13) <AB684469-FDF5-A91E-9A8E-40B8A78FFE81> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AS_Storage.framework/Versions/A/AS_Storage
    0x4a99000 -  0x4a9dffc +com.adobe.AdobeCrashReporter (3.0 - 5.5.20101001) <EA9B7B55-7FE5-14D2-FBAE-817121F94086> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/AdobeCrashReporter
    0x4aa4000 -  0x4afaffb +com.adobe.headlights.LogSessionFramework (2.1.2.1263) <5B594BC9-5222-651B-6B70-7AD067035B1A> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/LogSession.framework/Versions/A/LogSession
    0x4b43000 -  0x4bb2ff7 +com.adobe.FileInfo.framework (Adobe XMP FileInfo 5.2 -i 1 [debug] - 61.141632) <A182D421-37BA-6B5A-61F3-55E2E3CB3CC2> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/fileinfo.framework/Versions/A/FileInfo
    0x4bd1000 -  0x4bd7fe3 +com.adobe.boost_date_time.framework (boost_date_time version 5.0.0 - 5.0.0.0) <52563B01-0A3D-E563-A7BA-35D9C76BCACC> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/boost_date_time.framework/Versions/A/boost_date_time
    0x4bf2000 -  0x4bf9ffb +com.adobe.boost_threads.framework (boost_threads version 5.0.0 - 5.0.0.0) <ED91283B-059C-DDF1-2218-14B9E4F2390D> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/boost_threads.framework/Versions/A/boost_threads
    0x4c0f000 -  0x4daafe3 +com.adobe.dvacore.framework (dvacore version 5.0.0 - 5.0.0.0) <46CA03D6-2FA9-A368-D66A-53EB0567ADAB> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/dvacore.framework/Versions/A/dvacore
    0x4f86000 -  0x4f90ffb +com.adobe.boost_signals.framework (boost_signals version 5.0.0 - 5.0.0.0) <56A93F76-3DD6-4708-6785-759F527A1369> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/boost_signals.framework/Versions/A/boost_signals
    0x4fa8000 -  0x4fa9ff3 +com.adobe.boost_system.framework (boost_system version 5.0.0 - 5.0.0.0) <7828B860-1857-4AC4-9802-FEFA1D1A3C6C> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/boost_system.framework/Versions/A/boost_system
    0x4fb2000 -  0x52c1ff3 +com.adobe.dvaui.framework (dvaui version 5.0.0 - 5.0.0.0) <0B4539A9-5A24-98D0-6C88-3D717891076A> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/dvaui.framework/Versions/A/dvaui
    0x56d2000 -  0x5782ffb +com.adobe.dvaworkspace.framework (dvaworkspace version 5.0.0 - 5.0.0.0) <9823B549-024F-8DFF-876B-79A6B2BF6D14> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/dvaworkspace.framework/Versions/A/dvaworkspace
    0x5897000 -  0x5941ff3 +com.adobe.exo.framework (exo version 5.0.0 - 5.0.0.0) <640193F7-672C-D7F2-EA3C-DC45441E0BCA> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/exo.framework/Versions/A/exo
    0x5a7e000 -  0x5aa1fe7 +com.adobe.dvamediatypes.framework (dvamediatypes version 5.0.0 - 5.0.0.0) <2972610A-2690-2F33-A5C4-F94A572E421A> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/dvamediatypes.framework/Versions/A/dvamediatypes
    0x5acb000 -  0x5acbffb +com.adobe.XpThreads.framework (1.0 - 1.0) <4BBE21B7-41EC-235B-8EB7-6C81BD2D9CBD> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/XpThreads.framework/Versions/A/XpThreads
    0x5acf000 -  0x5b5afe7 +com.adobe.encore.XpGraphics (1.0 - 1.0) <65F24AD5-A14E-F2B3-E495-A130D2B1AE15> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/XpGraphics.framework/Versions/A/XpGraphics
    0x5c05000 -  0x5d40ff2 +com.adobe.ACE (AdobeACE 2.18.00.12659 - 2.18.00.12659) <5BD496D2-2E2B-0411-779F-855603C5B2AE> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeACE.framework/Versions/A/AdobeACE
    0x5d68000 -  0x6077ff7 +com.adobe.AGM (AdobeAGM 4.20.70.12659 - 4.20.70.12659) <4DE9E07D-6EDF-429F-BC8A-FEA21DC29336> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeAGM.framework/Versions/A/AdobeAGM
    0x6132000 -  0x614cfff +com.adobe.BIB (AdobeBIB 1.2.02.12659 - 1.2.02.12659) <6A0E1ACF-23E8-B966-3B51-8F264E269469> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeBIB.framework/Versions/A/AdobeBIB
    0x6156000 -  0x6448ff7 +com.adobe.CoolType (AdobeCoolType 5.07.124.12659 - 5.07.124.12659) <0481471E-E075-0782-BA1C-C5A5E23C5565> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeCoolType.framework/Versions/A/AdobeCoolType
    0x64d5000 -  0x68aeff7 +com.adobe.MPS (AdobeMPS 5.5.0.12659 - 5.5.0.12659) <F15ACFDA-4804-A70B-CA40-13888F4B8A04> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeMPS.framework/Versions/A/AdobeMPS
    0x69e5000 -  0x6a12ffb +com.adobe.UnicodeConversion.framework (1.0 - 1.0) <CAD7EA2E-368E-9808-AAEC-8E4DDCD2BD18> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/UnicodeConversion.framework/Versions/A/UnicodeConversion
    0x6a2d000 -  0x6a3effb +com.adobe.Alcid.framework (1.0 - 1.0) <9A1F66D4-A1FF-BD32-F70C-119E102F6445> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/Alcid.framework/Versions/A/Alcid
    0x6a45000 -  0x6a57feb +com.adobe.StringManager.framework (1.0 - 1.0) <C1E22D3B-5561-39CE-F5F9-EFBB6EF5613F> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/StringManager.framework/Versions/A/StringManager
    0x6a71000 -  0x6a97ffb +com.adobe.UISupport.framework (1.0 - 1.0) <D9D56D55-0E6A-9164-3DC2-8982CC8712DE> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/UISupport.framework/Versions/A/UISupport
    0x6aea000 -  0x6b9cff7 +com.adobe.UIToolkit.framework (1.0 - 1.0) <E8A17DC7-3BB5-9418-098D-9F6BB1E002B8> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/UIToolkit.framework/Versions/A/UIToolkit
    0x6d29000 -  0x6e61fe7 +WRServices (0) <87183F9D-17F4-6BDC-66A9-8FD34F320118> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/wrservices.framework/Versions/A/WRServices
    0x6ea3000 -  0x6ec9ff6 +com.adobe.AXE8SharedExpat (AdobeAXE8SharedExpat 3.5.101.12783 - 3.5.101.12783) <C7FD5306-E881-A19A-0F40-0E3844278526> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeAXE8SharedExpat.framework/Versions/A/AdobeAXE8SharedEx pat
    0x6edc000 -  0x6efdff7 +com.adobe.BIBUtils (AdobeBIBUtils 1.1.01 - 1.1.01) <6710FF23-871B-C9A2-306C-15EDBA2AADEA> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobeBIBUtils.framework/Versions/A/AdobeBIBUtils
    0x6f0a000 -  0x7c9bfeb +com.adobe.psl (AdobePSL 12.0.0.12659 - 12.0.0.12659) <03D5B098-AD3C-FB84-0D0D-7DE57C025F3F> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AdobePSL.framework/Versions/A/AdobePSL
    0x8003000 -  0x80c2ff7  com.apple.carbonframeworktemplate (1.0 - 1.0) <1B46620F-0C94-CC3C-6EC1-747F42C00F0F> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/PhotoshopIsolation.framework/Versions/A/PhotoshopIsolation
    0x8195000 -  0x824fffb +com.adobe.encore.TextSupport (1.0 - 1.0) <DE0B4D66-F5C0-936E-CEBD-BCDD18F08A77> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/TextSupport.framework/Versions/A/TextSupport
    0x8371000 -  0x8372ffb +com.adobe.PRM.framework (PRM version 5.5.0 - 5.5.0.0) <AC5208DF-209D-C96E-4014-C1ADC819AA85> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/PRM.framework/Versions/A/PRM
    0x8378000 -  0x83e1ffb +com.adobe.ASLFoundation.framework (ASLFoundation version 5.5.0 - 5.5.0.0) <B863063F-8B4F-4405-B330-38FC10EA833C> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/ASLFoundation.framework/Versions/A/ASLFoundation
    0x84af000 -  0x84c5ff7 +com.adobe.ASLMessaging.framework (ASLMessaging version 5.5.0 - 5.5.0.0) <80DBFD60-F324-7666-7B97-5FF75E61C6C8> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/ASLMessaging.framework/Versions/A/ASLMessaging
    0x84e9000 -  0x84eaff3 +com.adobe.MediaCore.Frameworks.Memory (1.0 - 1.0) <E362A7C7-F77C-36B8-DF68-B95280891842> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/Memory.framework/Versions/A/Memory
    0x84f1000 -  0x8502ff7 +com.adobe.ASLUnitTesting.framework (ASLUnitTesting version 5.5.0 - 5.5.0.0) <2A47CF77-293B-735C-E4AC-9DBBDCFF75EA> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/ASLUnitTesting.framework/Versions/A/ASLUnitTesting
    0x851e000 -  0x8595ff7 +com.adobe.AudioRenderer.framework (AudioRenderer version 5.5.0 - 5.5.0.0) <E0E4A8CE-0C71-6BF1-78E0-BC6616D1917F> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AudioRenderer.framework/Versions/A/AudioRenderer
    0x8632000 -  0x919dffb +com.adobe.Backend.framework (Backend version 5.5.0 - 5.5.0.0) <107FFCD1-0D7D-7BB7-598D-7441A88FAA33> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/Backend.framework/Versions/A/Backend
    0x9f5a000 -  0xa107fff +com.adobe.ImageRenderer.framework (ImageRenderer version 5.5.0 - 5.5.0.0) <45C96C1D-42B6-C11B-F595-B0048678C790> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/ImageRenderer.framework/Versions/A/ImageRenderer
    0xa1fb000 -  0xa23cfff +com.adobe.MediaFoundation.framework (MediaFoundation version 5.5.0 - 5.5.0.0) <C19F6B89-A208-2AB3-8A91-ABCB2D40ABBF> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/MediaFoundation.framework/Versions/A/MediaFoundation
    0xa296000 -  0xa2cafeb +com.adobe.AudioFilters.framework (AudioFilters version 5.5.0 - 5.5.0.0) <6DE277A9-CBC2-B966-F22B-55478FDB2E1B> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AudioFilters.framework/Versions/A/AudioFilters
    0xa336000 -  0xa45dfff +com.adobe.VideoRenderer.framework (VideoRenderer version 5.5.0 - 5.5.0.0) <9C67AB3C-4DFF-B3E8-9E70-C495010068A4> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/VideoRenderer.framework/Versions/A/VideoRenderer
    0xa5d7000 -  0xa6a6fe3 +com.adobe.ExporterHost.framework (ExporterHost version 5.5.0 - 5.5.0.0) <6FC2E6FC-7182-696F-F2C7-6CB5D3E9075D> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/ExporterHost.framework/Versions/A/ExporterHost
    0xa7cd000 -  0xa84cff3 +com.adobe.PlayerHost.framework (PlayerHost version 5.5.0 - 5.5.0.0) <459372AB-077B-F884-7FE8-3053F44A28BF> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/PlayerHost.framework/Versions/A/PlayerHost
    0xa902000 -  0xa949ff7 +com.adobe.AudioSupport.framework (AudioSupport version 5.5.0 - 5.5.0.0) <EC7C8A3C-A5F0-BD1F-218E-3DA3FDED9BCA> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AudioSupport.framework/Versions/A/AudioSupport
    0xa999000 -  0xab6affb +com.adobe.ImporterHost.framework (ImporterHost version 5.5.0 - 5.5.0.0) <F84CD416-2C66-77D0-0EB5-9D8B7C0C2642> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/ImporterHost.framework/Versions/A/ImporterHost
    0xad6f000 -  0xadaeff7 +com.adobe.MLFoundation.framework (MLFoundation version 5.5.0 - 5.5.0.0) <1B5562C3-EE34-6D3D-2563-BD319A942D90> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/MLFoundation.framework/Versions/A/MLFoundation
    0xae0f000 -  0xae81fff +com.adobe.RecorderHost.framework (RecorderHost version 5.5.0 - 5.5.0.0) <9CA13F2A-A41E-6483-7363-A128DE0B477A> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/RecorderHost.framework/Versions/A/RecorderHost
    0xaf10000 -  0xaf4dffb +com.adobe.PluginSupport.framework (PluginSupport version 5.5.0 - 5.5.0.0) <7168A0C0-4461-D531-8728-A0266E55BD90> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/PluginSupport.framework/Versions/A/PluginSupport
    0xaf99000 -  0xafa7fff +com.adobe.ProjectSupport.framework (ProjectSupport version 5.5.0 - 5.5.0.0) <4A9E8916-9BA6-54D5-E3F0-E83CC0F2B611> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/ProjectSupport.framework/Versions/A/ProjectSupport
    0xafbe000 -  0xafdbfff +com.adobe.AudioFilterHost.framework (AudioFilterHost version 5.5.0 - 5.5.0.0) <8294C1B4-A005-2F74-6726-41E54767A653> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/AudioFilterHost.framework/Versions/A/AudioFilterHost
    0xb009000 -  0xb0e0ff7 +com.adobe.VideoFilterHost.framework (VideoFilterHost version 5.5.0 - 5.5.0.0) <966B010C-8987-0DF0-BB12-40ECA6A8D506> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/VideoFilterHost.framework/Versions/A/VideoFilterHost
    0xb1af000 -  0xb1bdff7 +com.adobe.ProjectConverterHost.framework (ProjectConverterHost version 5.5.0 - 5.5.0.0) <219A996C-583F-DE47-B062-631844FA6544> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/ProjectConverterHost.framework/Versions/A/ProjectConverterH ost
    0xb1d3000 -  0xb20cffb +com.adobe.SweetPeaSupport.framework (SweetPeaSupport version 5.5.0 - 5.5.0.0) <9F5EEF23-1D3E-C5A0-93A6-2EC74BCBBF99> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/SweetPeaSupport.framework/Versions/A/SweetPeaSupport
    0xb263000 -  0xb265fff +com.adobe.MediaUtils.framework (MediaUtils version 5.5.0 - 5.5.0.0) <9FD665D9-41D0-CED4-3E98-015254C630EF> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/MediaUtils.framework/Versions/A/MediaUtils
    0xb26c000 -  0xb2bcfff +com.adobe.VideoFrame.framework (VideoFrame version 5.5.0 - 5.5.0.0) <8680567E-7349-EAD8-BE90-44D06B2B72E3> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/VideoFrame.framework/Versions/A/VideoFrame
    0xb311000 -  0xb352ffb +com.adobe.DynamicLinkMedia.framework (DynamicLinkMedia version 5.5.0 - 5.5.0.0) <CD936C50-FFA6-FD3F-B915-2D5845DC4095> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/DynamicLinkMedia.framework/Versions/A/DynamicLinkMedia
    0xb3cf000 -  0xb44eff7 +com.adobe.MediaCoreUI.framework (MediaCoreUI version 5.5.0 - 5.5.0.0) <5098634D-8F11-5F6F-3625-14BDA9C3CEC5> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/MediaCoreUI.framework/Versions/A/MediaCoreUI
    0xb4d0000 -  0xb5a4fef +com.adobe.dvaeve.framework (dvaeve version 5.0.0 - 5.0.0.0) <DBE43115-E07C-E0BE-F92E-E4C9E10404F2> /Applications/Adobe Encore CS5.1/Adobe Encore CS5.1.app/Contents/Frameworks/dvaeve.framework/Versions/A/dvaeve
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    0x92a49000 - 0x92a63ff7  liblzma.5.dylib (7) <D0BC984D-5B33-328C-8F1E-7E9C41813433> /usr/lib/liblzma.5.dylib
    0x92a64000 - 0x92ab2ff7  libcurl.4.dylib (83.1.2) <50E14C55-B150-39E1-BA2C-B0658D38E580> /usr/lib/libcurl.4.dylib
    0x92ab3000 - 0x92ab6fff  com.apple.xpc.ServiceManagement (1.0 - 1) <D23A7F03-979D-3A78-B1F6-645D2EFEEF66> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
    0x92ab7000 - 0x92ab8fff  libremovefile.dylib (35) <49DCAF7B-4466-3775-9E58-EA5D7CBA8AE0> /usr/lib/system/libremovefile.dylib
    0x92ae7000 - 0x92b42fff  com.apple.LanguageModeling (1.0 - 1) <9B39E059-F48E-31AF-B1B3-B0872F362627> /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
    0x92b43000 - 0x92b45fff  com.apple.securityhi (9.0 - 55006) <B87325C7-1F87-3D3C-874C-9DF59C8EBE1E> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Ve rsions/A/SecurityHI
    0x92b46000 - 0x92becfff  com.apple.Metadata (10.7.0 - 917.35) <3A9CD210-E9CC-3C1C-A72F-278F0694C1B1> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framewor k/Versions/A/Metadata
    0x9314e000 - 0x931dbff3  com.apple.PerformanceAnalysis (1.0 - 1) <AADDDFC1-B4F3-311A-94EF-4D8EAFC2E2C7> /System/Library/PrivateFrameworks/PerformanceAnalysis.framework/Versions/A/PerformanceAna lysis
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    0x9340f000 - 0x9351cfe3  libvDSP.dylib (516) <53F7A960-01E1-3B79-A7FD-67BD19471420> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Ve rsions/A/libvDSP.dylib
    0x93529000 - 0x9359fff7  com.apple.SearchKit (1.4.0 - 1.4.0) <3693A221-B615-37D4-9FB1-F5F6CC7EE1A7> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framewo rk/Versions/A/SearchKit
    0x935a0000 - 0x938faff7  libmecabra.dylib (666.7) <55A50B97-92D3-3DDC-8E3A-58BC5FFE5E3F> /usr/lib/libmecabra.dylib
    0x93904000 - 0x93906ffb  libsystem_secinit.dylib (18) <3CBA3BD3-8BA2-358D-BD1A-A1C3DF5D84E6> /usr/lib/system/libsystem_secinit.dylib
    0x93907000 - 0x93914ff7  com.apple.OpenDirectory (10.10 - 187) <60A9481B-2191-35A2-AB7E-E48A2B49BF09> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
    0x93915000 - 0x93948fe3  libsystem_m.dylib (3086.1) <951F633F-57B7-398B-912F-F6ED4DB1C597> /usr/lib/system/libsystem_m.dylib
    0x93949000 - 0x93975fff  com.apple.ChunkingLibrary (2.1 - 163.6) <D5446A27-C51B-36D7-A4A1-3222A87F6F48> /System/Library/PrivateFrameworks/ChunkingLibrary.framework/Versions/A/ChunkingLibrary
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    0x93a2e000 - 0x93a32fff  libheimdal-asn1.dylib (398.10.1) <6F113AF8-F5AD-330B-B029-F7AF28A93F28> /usr/lib/libheimdal-asn1.dylib
    0x93a33000 - 0x93a62fff  com.apple.CoreVideo (1.8 - 145.1) <A59466FC-6B5A-3B36-BDD4-AC9CD581B7A1> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
    0x93a63000 - 0x93a6cfff  libcopyfile.dylib (118.1.2) <FAF3268F-C580-33D3-A5B4-74B8A8713216> /usr/lib/system/libcopyfile.dylib
    0x93a6d000 - 0x93a73ff3  libsystem_platform.dylib (63) <509993B7-3F26-3360-B899-0BBB15152516> /usr/lib/system/libsystem_platform.dylib
    0x93a74000 - 0x93ac5fff  com.apple.opencl (2.4.2 - 2.4.2) <0751975F-97E4-3271-BA93-2FC7A5FDB940> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
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    0x93ac8000 - 0x93ac8fff  com.apple.Carbon (154 - 157) <CA90E930-DE59-3AD9-B158-3A940BA1FA8A> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
    0x93ac9000 - 0x93adbff7  libsasl2.2.dylib (194.1) <34CB75C7-09BE-3319-BF7E-D4E56495F07A> /usr/lib/libsasl2.2.dylib
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    0x93e63000 - 0x93e65fff  com.apple.loginsupport (1.0 - 1) <BA8EEAD0-8E97-3219-949B-50AE67F8869E> /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.fram ework/Versions/A/loginsupport
    0x93e90000 - 0x93e98ff7  libCGCMS.A.dylib (779.11) <EFC325D4-B616-3739-BAB6-D9C8B74F102F> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGCMS.A.dylib
    0x93e99000 - 0x93ea1fff  com.apple.CoreServices.FSEvents (1210.20.1 - 1210.20.1) <FDCAA783-356F-3CA4-B960-16555CD7E34A> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framewor k/Versions/A/FSEvents
    0x93ea2000 - 0x93f15ffb  com.apple.framework.CoreWLAN (5.0 - 500.35.2) <8D5F7007-D938-3A4D-841A-647D272D2DB6> /System/Library/Frameworks/CoreWLAN.framework/Versions/A/CoreWLAN
    0x93f66000 - 0x93f68ffb  libCGXType.A.dylib (779.11) <2B22C4C3-CF75-3909-B9A0-1B9A23028FBB> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGXType.A.dylib
    0x9423e000 - 0x9453cffb  com.apple.CoreServices.CarbonCore (1108.6 - 1108.6) <ABEA5906-26AE-308F-B078-5944ABDF94DF> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framew ork/Versions/A/CarbonCore
    0x9453d000 - 0x94592ff3  com.apple.audio.CoreAudio (4.3.0 - 4.3.0) <2AF304F7-5DA4-3035-9E15-070F16700789> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
    0x94593000 - 0x94811ff3  com.apple.security (7.0 - 57031.20.26) <7E5439C5-752D-367F-A28A-AA34C7307981> /System/Library/Frameworks/Security.framework/Versions/A/Security
    0x94812000 - 0x94851fff  com.apple.NavigationServices (3.8 - 215.1) <46D8B66D-CB59-36F5-BD26-FD8309337BB3> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.fram ework/Versions/A/NavigationServices
    0x94852000 - 0x94a48fff  libicucore.A.dylib (531.48) <A1002DA8-DAA9-30E8-95AE-1BF575AC5AB5> /usr/lib/libicucore.A.dylib
    0x94a49000 - 0x94a62fff  libsystem_malloc.dylib (53.1.1) <58CD8BC7-55D1-3862-8E5D-728EE2EBE447> /usr/lib/system/libsystem_malloc.dylib
    0x94a63000 - 0x94ab8ff7  com.apple.htmlrendering (77 - 1.1.4) <B85A63B9-C9DD-3ECC-B5DC-E12533C7FDF9> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework /Versions/A/HTMLRendering
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    0x952fd000 - 0x9548cff3  libsqlite3.dylib (168) <C3F78985-C19B-3320-9F71-543969632128> /usr/lib/libsqlite3.dylib
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    0x9548e000 - 0x95498ffb  com.apple.audio.SoundManager (4.2 - 4.2) <4312D0A7-4B6F-3A1E-9A47-24C6E8C65E51> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/V ersions/A/CarbonSound
    0x95499000 - 0x954a1fff  libsystem_dnssd.dylib (561.1.1) <45CDAF46-03DE-33DB-A627-14F245993EF2> /usr/lib/system/libsystem_dnssd.dylib
    0x954a2000 - 0x954abfff  com.apple.DiskArbitration (2.6 - 2.6) <D906604A-1D8C-31BF-8F22-EA219FFC858F> /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
    0x954ac000 - 0x954b1fff  com.apple.print.framework.Print (10.0 - 265) <7C3984BB-8337-3B90-A414-17C181A45744> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Version s/A/Print
    0x954c0000 - 0x954faff7  com.apple.DebugSymbols (115 - 115) <D01FFA10-1734-31C5-B5A1-9CB61463FC15> /System/Library/PrivateFrameworks/DebugSymbols.framework/Versions/A/DebugSymbols
    0x954fb000 - 0x955a8fff  libcrypto.0.9.7.dylib (106) <19669D99-DC79-3715-BC3A-850016DDDD7F> /usr/lib/libcrypto.0.9.7.dylib
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    こんにちわ
    おそらく起動は厳しいと思われます、試してどうかになりますがEncoreの起動アイコンを右クリックし情報を見るから「App Napを切にする」や
    「32ビットモードで開く」にチェックを入れるみてはどうでしょうか？
    Encore CS5及び5.1は32bit製品にります
    アドビ製品の 64-bit 対応状況
    エラーを見る限りクラッシュしているとなると別アカウントで試してみるとかの一般的なトラブルシューティングになると思いますが
    動画系の製品では正直厳しいのかなと思えてきます
    インストール時における問題のトラブルシューティング（Macintosh 版 Creative Suite 4）
    またアメリカでご購入されたとの事なのでMac事態の言語もおそらく英語だと思われますがOSも10.6くらいまで下げるのが無難だと思われます
    今後OSはどんどんアップデートされて互換性もなくなってきますので、今のうちに別OSで使用するなど対策取られる方が無難かと思われます

  • Encore CS5 fails/crashes/freezes...can anyone advise?

    Hi,
    I am having problems with Adobe Encore CS5, Master Collection. I am having this with both my hi-end PC and laptop of the following spec:
    HP Z800 Workstation
    Intel Xeon CPU X5650 @2.67 GHz (12 Core)
    6.00GB RAM
    Win 7 64-bit
    HP Elitebook 8740w
    Intel Core i7 CPU Q820 @1.73GHz
    8.00GB RAM
    Win 7 64-bit
    Upon starting a new project, Encore fails pretty much every other time when you do one of the following actions:
    when you import m2v files as assets
    when you import a PSD file as a menu
    when you click 'Save' (but it does save the project)
    when you start to build a DVD
    when it is approaching completion of building a DVD but still writing out the disc (upon trying the disc it does work)
    when you start to build a DVD, Encore fails and you cannot eject the disc from the tray unless you hard re-boot the pc.
    A very annoying and time consuming problem, that must be a software issue as I have just had my Z800 maintained and had CS5 suite re-installed. This project I am creating is not even an HD set-up, it's only 720x576. It is just me or does Encore CS5 appear to be very 'flakey' and unsupportive as it doesn't even have the library as part of the install.
    Can anyone from Adobe please advise me? Or has anyone else had similar issues to the above?
    Thanks

    These problems are not normal, and I am not sure what you mean by it being a "software issue." Encore users do experience more problems with Encore than other apps in the Adobe suite, and often have to use workarounds, but you are experiencing a very high level of problems that reflect that someone more is wrong.
    Some users need to run Encore "as administrator" (right click, "run as administrator").
    Do all operations with no disk in the drive and build to a folder or image.
    Any difference?
    as it doesn't even have the library as part of the install.
    That is not normal, although it happens.
    For CS5 download:
    http://kb2.adobe.com/cps/853/cpsid_85388.html
    For CS4 (also includes install by disks):
    http://kb2.adobe.com/cps/408/kb408826.html
    I would first confirm that you do not have the "LIbrary" folder where Encore is installed. For me (win7, CS5) it is at c:\Program Files (x86)\Adobe\Adboe Encore CS5\Library.
    If Library is there, is the content in it?
    If every thing else in the Adobe suite seems okay, you can try a repair install. See the CS4 link above.
    To check where Encore is pointed for library:
    Edit -> Preferences -> Media and check Library Content Location:

  • Encore CS5.5 Will Not Install

    Here's the error log...
    Exit Code: 6
    -------------------------------------- Summary --------------------------------------
    - 0 fatal error(s), 10 error(s), 17 warning(s)
    WARNING: DW066: OS requirements not met for {0D96CFE6-376D-44B8-808A-16F3BEB73263}
    WARNING: DW065: Display requirements not met for {F3E41C2A-3A29-476D-9685-3F8055AF696A}
    WARNING: DW065: Display requirements not met for {273F6D81-E280-4B31-90E7-8B337DB641CF}
    WARNING: DW065: Display requirements not met for {BF093B6B-F94F-4D77-99C9-4C0F6B2F44B6}
    WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
    WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
    ----------- Payload: {C925A34A-01B9-42C3-BB88-C7A78835F0EC} ph 1.0.0.0 -----------
    ERROR: Install MSI payload failed with error: 1612 - The installation source for this product is not available. Verify that the source exists and that you can access it.
    MSI Error message:
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ----------- Payload: {F3E41C2A-3A29-476D-9685-3F8055AF696A} CS5.5 Production Premium 5.5.0.0 -----------
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    WARNING: DW036: Payload cannot be installed due to dependent operation failure
    ERROR: DW050: The following payload errors were found during install:
    ERROR: DW050:  - Adobe Encore CS5.1: Failed due to Language Pack installation failure
    ERROR: DW050:  - Adobe Mini Bridge CS5.1: Install failed
    ERROR: DW050:  - Adobe Encore CS5.1_AdobeEncore5.1en_USLanguagePack: Install failed
    ERROR: DW050:  - ph: Install failed
    ERROR: DW050:  - Required Common Fonts Installation: Install failed
    ERROR: DW050:  - Recommended Common Fonts Installation: Install failed
    ERROR: DW050:  - Adobe Bridge CS5.1: Install failed
    ERROR: DW050:  - Adobe Encore CS5.1 Library: Install failed
    All other applications installed successfully. The warnings don't make sense RE: OS and display requirements. I'm using an HP Z800 / Windows 7 64 bit / Nvidia GTS 450. system worked beautifully with CS5. Now this. Sheesh. I rebooted and retried. Same result.

    Once you verify that everything is working correctly, make a restorable image to an external USB drive
    Hardware crashes or virus infections happen, so you should buy AND USE software to make a full backup of your hard drive to an external USB hard drive... plus, making step-by-step backups during a new install or major program addition makes it easy to go back a step if something doesn't work
    This backup and then restore is, of course, only to the same computer with a new drive (or the same drive as long as you don't mind writing over everything) since doing a restore to a new computer won't work due to Windows and many programs having activation information that is keyed to your hardware (which is why Windows will force you to RE-Activate if you change very much hardware)
    The product I use is at http://www.terabyteunlimited.com/image-for-linux.htm
    Image runs off of a bootable CD via Linux (the Zip you download includes a program to make the bootable CD) and it reads EVERYTHING on the drive, even the hidden registration information, so everything is restored when needed... and you may restore the image to a brand new drive in case of a crash, and not have to re-install anything
    Please note that I own no part of Image, and I don't get a referral fee (that is just a plain web link) but I use the program and it has saved me a LOT of trouble when I had a hard drive die... and I was able to restore everything and not have to re-install or re-activate a single program, from Windows on up

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