Missing episodes and can't upload them

I purchased 2 seasons of Avatar at the same time and it was my first time buying a season on itunes. Everything loaded very slowly, which is to be expected with almost 40 episodes at once, but then all the episodes tried to upload 6 of each episode. Whenever I tried canceling the load, more of the same episode would come and eventually I just turned my whole computer off.
The next day, both seasons looked like they were uploading smoothly and correctly but it turns out they didn't. Season 2 was fine, but a chunk of episodes is missing from season 3 and the option to upload them ins't there.
I tried reporting the problem to itunes but they just said they couldn't refund. I'm not asking for a refund, I'm asking for the episodes that I payed for. Does anyone know how to get my episodes back without re-buying them?
Thanks.

I would go to Apple.com/support/iTunes and send them an email ( If you get on there early enough you might get the "Chat" option.)
Ive heard this issue on Discussions before. They will probably purge your queue and then place the items back in so that you can download them again.
The "report a problem" link has limited or no success and has for a long time in my experience.

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