Missing episodes from ATV

I ordered the season pass for The Prisoner, but only episodes 4-8 downloaded. Check for downloads says nothing available and the only thing listed in iTunes is the trailer. Wha' happen?

are they available to download when you try in itunes?
if not, then it's not an appletv issue and you should contact itunes store support.

Similar Messages

  • Missing episodes from iTunes.

    Has anyone noticed missing episodes on iTunes? I purchased a season pass for "Please Like Me" and episode 4 is missing.

    Whether iTunes has synced all six episodes to your Apple TV or is planning on streaming them, all six episodes should appear on your TV. (When iTunes is running on your Mac, otherwise +only synced+ items appear on your Apple TV.) Do you have "Show only the synced items on my Apple TV" selected in iTunes, under the Summary tab?
    Although I don't have a definitive answer, what I'd try is:
    1) Quit and restart iTunes. Ensure that your Apple TV can see iTunes, perhaps by downloading some podcast to your Mac and verifying that you can see it on your Apple TV.
    2) In iTunes, switch to Custom Sync and then go to the TV Shows tab and sync All Episodes of just that one show. Remember to press the Sync button.
    3) Try restarting the Apple TV by holding both the Menu and Down arrow buttons for several seconds (six?).
    4) Try playing the troublesome episodes in iTunes. Ensure that they're marked as Not New (right click the episodes and select "Mark as Not New" from the context menu).
    Good luck!
    Message was edited by: Minckjl
    Message was edited by: Minckjl

  • Missing episodes from TV series

    Hi all.
    I purchased a season ticket for 24 Season 8.
    I thought all episodes had downloaded, however, when I watched, episodes 18 and 19 are missing - arrrgh!!
    Now I can't watch the climactic episodes without these!! Sooo near the end!
    I can't see them on my download list, so what can I do to re-download them? I don't think I would have downloaded them in the first place....?
    Hope someone can help!
    Cheers.

    What country are you in ? If you are in the US, Canada, Australia or the UK then you can re-download TV shows via the Cloud : http://support.apple.com/kb/HT2519 - if they don't show in your purchase history then I assume that you aren't in one of those countries (?)

  • Missing episodes from Star Trek: Enterprise Season 4

    I want to buy season 4 of Star Trek: Enterprise on iTunes, but it appears as if episodes 1 and 18 are missing. Does anyone know what is going on there?

    Apple can only sell what the content/media owners give to the iTS for distribution.
    You can contact the iTS Customer Support via the links on this page and ask if there is a mistake - http://www.apple.com/support/itunes/
    MJ

  • Missing episode from seasons pass- please help!

    I bought a seasons pass to Project Design. Every episode downloaded but one. When I click check for purchases, it states that "all purchases have been downloaded" etc.
    So I followed the help thread which told me where to find and delete it:
    C://Documents and Settings/username/mydocuments/mymusic/itunes/itunesmusic/download
    Ok...found it. It had a .tmp and put it in recycle bin.
    Can someone tell me what to do now? Still won't download.
    Please help! I really appreciate it! THANK YOU!

    If it's not downloading when you run the "Check for purchases" command, you'll need to contact the iTunes Store customer support department through the form at the bottom of their web page (I recommend that you use the form, not the link in your Purchase History as they advise; that's not proven to be very reliable) and explain the problem to them.
    Good luck.

  • ITunes Submit Podcast - difficulty downloading episodes from feed

    Was instructed to start a need thread after reading several of the others. This is the error I am receiving when submitting my podcast feed, "We had difficulty downloading episodes from your feed." I tried a couple of the solutions offered but I am still receiving the error. My podcast feed is generated by feedburner and you can use the itpc version of the URL and it subscribes instantly and has no problem downloading the latest episodes. But as far as making it available in the iTunes store I continue to receive the above error when I submit the feed.
    Here is the feed address: http://feeds.feedburner.com/ak_house_majority?format=xml
    Any help would be appreciated. And you know what, if itunes would just give ANY clue as to WHY it is having difficulties with one's feed when submitted, that also would be appreciated, instead of just leaving everyone in the dark to go figure out whatever the heck with no idea of what is causing the problem. But I digress. I figure I am close, but something simple I am missing must be causing the problem.

    Your feed has a lot of episodes with .mp3 files, but it also has a large number of episodes without. In fact reading from the top of the feed it looks like around fifty, though I've not counted them. Furthermore your episode aren't in any logical order.
    On subscribing the episodes with mp3 files show in descending date order. However the indications are that on submission the Store checks only the top episode, and if it can't find a playable media file it rejects the feed.
    In any case it's not a good idea to mix episodes with and without playable media in this way, though the main problem where the creation process is limiting the number of episodes doesn't seem to apply here. iTunes will not display any episode which don't have playable media.
    At the least you need to rearrange the feed so that you latest episode appears at the top.

  • Unable to submit a podcast feed- "we had difficulty downloading episodes from your feed"

    Hii,
    i am trying to submit a xml feed to submit podcast ,
    but i get a error massage  we had difficulty downloading episodes from your feed
    here is my feed output
    <rss xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" version="2.0">
    <channel> 
    <title>iTunes1</title> 
    <description>description</description>
    <link>http://phmedia.mediaimages.net/mediacatapult/</link>
    <language>EN</language>
    <copyright>phmedia</copyright>
    <itunes:summary>description</itunes:summary>
    <itunes:owner> 
    <itunes:name>asdfsa sadfsd</itunes:name> 
    <itunes:email>[email protected]</itunes:email>
    </itunes:owner>
    <itunes:keywords>v1, v2, v3, v4</itunes:keywords>
    <itunes:category text="Arts"> 
    <itunes:category text="Design"/> 
    </itunes:category>
    <itunes:image href="http://phmedia.mediaimages.net/iTunesPodcastCover/10423_10526.png"/>
    <itunes:explicit>No</itunes:explicit>
    <itunes:block>No</itunes:block>
    <item> 
    <title>12061_13536.mp4</title> 
    <description>video desc 1</description>
    <link> 
    http://phmedia.mediaimages.net:1935/vod/_definst_/mp4:0165/12061_13536.mp4/playl ist.m3u8
    </link>
    <enclosure url="http://phmedia.mediaimages.net:1935/vod/_definst_/mp4:0165/12061_13536.mp4/playl ist.m3u8" length="1070" type="video/mp4"/>
    <guid> 
    http://phmedia.mediaimages.net:1935/vod/_definst_/mp4:0165/12061_13536.mp4/playl ist.m3u8
    </guid>
    <pubDate>Thu Feb 20 02:39:12 EST 2014</pubDate>
    <itunes:summary>video desc 1</itunes:summary>
    <itunes:duration>0:0:29</itunes:duration>
    <itunes:keywords>v1, v2, v3, v4</itunes:keywords>
    <itunes:image href="http://phmedia.mediaimages.net/images/12061_13536_2_1.png"/>
    <itunes:explicit>No</itunes:explicit>
    <itunes:block>No</itunes:block>
    </item>
    </channel>
    </rss>

    The missing opening tags problem was caused by your pasting the contents into the forum and is not present in the actual feed. However you have two serious and two minor faults.
    Your media file URL is
    http://phmedia.mediaimages.net:1935/vod/_definst_/mp4:0165/12061_13536.mp4/playl ist.m3u8
    This isn't a media file, it's a m3u playlist at 4kB. You need to provide a direct link to your media file and the URL must end with an extension, e.g. mp4
    Your 'itunes:image' is a png which appears to be a screenshot: it should be 1400 x 1400 px or the feed won't be accepted, and it must be less the 500kB. You should choose a logo which will work when reduced to the size on the Store page.
    You are missing what should be the first line of your feed:
    <?xml version="1.0" encoding="UTF-8"?>
    Your 'pubdate' tag reads
    <pubDate>Thu Feb 20 02:39:12 EST 2014</pubDate>
    There should be a comma after the 'Thu' and the '2014' should be after 'Feb', not at the end.
    Your 'itunes:duration' tag reads
    <itunes:duration>0:0:29</itunes:duration>
    It should read
    <itunes:duration>0:00:29</itunes:duration>
    These last three are not fatal but should be addressed.
    Finally, your title is 'iTunes1' which is valid but not a good title. You should choose something which gives an idea of the content.

  • MISSING EPISODES on FIOS VOD

    What happened last week? Seems that many of the series are missing episodes on both HD & standard. I went to watch the first episode of 'The River' (March 7). It was listed, but when I clicked on it, I got a message that it is unavailable. The next day, it disappeared from the list altogether. Same thing with Episode 104 on 'Lost Girl' on SyFy. Both series are available on VOD, so that's not the issue.  I spot checked other series and noticed that others also had 'holes'.
    Please update the VOD list (especially for the 2 programs I mentioned).
    Thanks

    a Google search of this issue shows it's been going on for at least three years and Verizon has never even addressed it.

  • Tv Show Purchased on ATV, when synced with iTunes wrongly removed from ATV

    I have a Season Pass for Family Guy. Every new episode, when I sync the Apple TV - the new episode gets copied to the Mac and is removed!!! from the Apple TV - in contradiction to the checkmark I have on the option "Include Episodes from Playlists:" - "Purchased on Apple TV"
    I bought the Season on the Apple TV.
    The new show automatically downloads to the Apple TV.
    I can start watching the new episode.
    When iTunes starts the sync, it does not know about the new episode. But checks for Purchased/New content.
    Finds and begins copying the new episode to Mac.
    The new episode is no longer on the Apple TV.
    I must check the new episode name, and Sync again,
    and wait for the episode to copy back,
    It was already there, shouldnt need to copy it back.
    Please give me the option to say "Dont take it off the ATV" or obey that inclusion checkmark when the new episode is discovered to have been purchased on the ATV. "Include Episodes from Playlists:" - "Purchased on Apple TV"

    Welcome to the  Discussion Forums.
    The tv is doing what it should, sorry it's not fully clear whether you realise that and whether your post contained a question or just the suggestion at the end.
    I think your 'Don't take it off the tv' suggestion is really good, so let  know about it.
    Send your tv feedback here

  • Missing episodes of 24 season 1

    episodes 9- 10- and 24 are missing from the drop list!!
    also since 7.0 my updates are only partial on my ipod.. it doesnt install my entire collection, any help would be great..

    This is the text of an email I received from Apple regarding missing episodes in Season 2 of the 24 TV show.
    Dear Rick,
    I understand your interested to know why the second season of "24" has two episodes missing. Episode 1 and 12 have been removed from the iTunes Store for content issues. Please allow at least two weeks before the episodes are reposted on the iTunes Store.
    Thank you for your patience as we work to make your experience with the iTunes Store more enjoyable.
    In the meantime, you may wish to ensure that your computer meets the minimum system requirements, and your iTunes and Quicktime software is up to date. The system requirements for iTunes are listed here:
    http://www.apple.com/itunes/download
    You can download the latest version of iTunes and Quicktime at no charge from the Apple website:
    http://www.apple.com/itunes/download/
    If you use a Mac, you may have to download QuickTime separately, which is available here:
    http://www.apple.com/quicktime/download/
    Thank you for being an iTunes Store customer.
    Sincerely,
    Sean
    iTunes Store Customer Support
    http://www.apple.com/support/itunes/ww/

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