Missing file in Mailboxes

Changed password to email and now I can't find my "Notes" file.
How do I get it back?

... difficult to answer without more detail. Was there an item "On my Mac" in the list of mailboxes before? Did the Inbox contain several "sub-boxes", one for each active account?
What happens with your data depends on the type of upgrade you do. You can chose an option that builds a new System but saves the old one. But if you did a "full clean install" (erasing and reformatting the HD and starting the install from scratch), there is nothing saved.

Similar Messages

  • Exchange Server 2013 Missing file on ISO install Error Code 1603

    Hi all,   a mystery needs solving any suggestions much appreciated:
    We are trying to install Exchange Server 2013 on Windows 2012 server.
    The ISO File being used is: SW_DVD9_Exchange_Svr_2013w_SP1_MultiLang_Std_Ent_MLF_X19-35118
    All preparation and requisites in place.
    During Stage 2 Copying files, we receive an error code 1603 and installation halts.
    The error states:
    Installing product F:\exchangeserver.msi failed. Fatal error during installation. Error code is 1603. Last error reported by the MSI package is 'Source file not found: F:\Setup\ServerRoles\ClientAccess\Owa\prem\version\resources\themes\base\0\microsoft.o365.controls.timeline.mouse.css.
     Verify that the file exists and that you can access it.'.
    We have verified that the Path in the error is correct and exists BUT the file is not present within the 0 folder.
    We have downloaded the ISO from our Action Pack resources twice and attempted 4 separate installations.
    We have tried both Mailbox/Client Access  and Mailbox only installations.
    The missing file: microsoft.o365.controls.timeline.mouse.css. Hopefully the only file misisng???
    Any ideas anyone, could we source a different ISO or copy of the file or ?????
    Many thanks in advance

    Had the same issue with Exchange 2013 SP 1 Downloaded as an ISO from the Volume License Center, installing on a new Server 2012R2 STD box. I found the equivalent file in another ISO but discovered it was just an empty CSS file. So the easiest way is to not
    bother trying to find the file but: 1) open notepad, 2) set save to "All Files", and 3) save an empty CSS file with that filename then place it in the directory indicated in the path given in the error. (Make sure it saves as
    a CSS and not as a TXT.)
    I reran the install and it completed without issue.

  • Time machine missing files

    Timeline
    1. 11 days ago I buy a new 15" retina haswell macbook pro running mavericks, and a new 2TB time capsule.
    2. Yesterday I returned the macbook pro because it was making creaking noises and had it replaced with a new one.
    3. Now I try and restore my backup.
    Story
    I restored from my latest time machine backup by pressing CMD-R while booting and specifying to restore from the Time Capsule. It took a couple of hours over wifi and finally restored, when I came back to it, the machine had rebooted and I was at my normal login screen.
    So I thought the restore had been successful at this point and I log in, however it asks me for my Apple ID login as if i've never entered it before (I have), and I have some new mavericks icons at the end of my dock that I had previously removed. I open up my terminal (i'm a web developer) and I notice its missing my custom prompt (oh-my-zsh) which I track down to the .zshrc file missing.
    I check my databases and they are all corrupted. The MySQL error file is constantly spamming itself saying the data is corrupt and that it might be missing its binlogs. A number of my apps don't remember that they are licensed. The machine has forgotten most of my preferences such as tap to click, however it has remembered things like my desktop background and my safari preferences (they were not synced from icloud I made sure).
    I dig into this a bit more by mounting the time capsule and having a look around in the terminal.
    cd /Volumes/Time\ Machine\ Backups/Backups.backupdb
    ls -lah 2013*/Macintosh\ HD/Users/jon
    This prints out the contents of what the backup considers my home folder to be like at every backup (there were 23 backups stored over the 10 days). First backup being on the 2nd of November, most recent being on the 12th November.
    I see that from the 7th my .zshrc went missing, it was not in any subsequent backups after that, so I tried restoring back to that date. After restoring my terminal preferences are back, but the databases are still corrupt and I notice other things missing instead.
    I dig into it a bit more and list the files again.
    Then I notice just how bad it is.
    On certain backups it has missed massive numbers of files, including directories such as Downloads Library Desktop etc. Then they come back in the next backup, or go missing forever. I know time machine doesn't backup the entire computer each time, but I know that it should be creating HARD links in the filesystem, so that EVERY backup appears to be a complete system backup. This is not the case.
    I can rebuild this new macbook pro to have everything I need on it again, but I CANNOT trust my £250 Time Capsule to take backups, in which case it becomes an extremely expensive router + hard drive.
    I think this might be a bug in Mavericks, 10 days is not very long for backups to start going astray!
    Is there any way I can repair this somehow? Has anyone else had this kind of problem? I phoned apple support and they just tried to guide me through doing a re-install, when I explained that the backups themselves seemed to be missing files the support agent just didn't seem to understand, not very helpful at all. As a fellow engineer I would prefer to speak to another engineer and I could provide all the diagnostics they could want, short of giving them ssh access.

    Sorry to hear about the same bug on your system, seragan.
    I would suggest the following, if you still can find an older TM backup that has a full data set:
    - Export all your current local ("On my Mac") mailboxes from Mail to a safe place
    - Quit Mail and manually replace the whole folder ~/Library/Mail/V2 with the one from the last good backup
    - Start Mail, and then reimport the mailboxes you exported previously
    - Manually move the appropriate emails inside the "Import" mailbox-hierarchy to the correct mailboxes
    This is an approach that at least would have worked for me, as my faulty local  Mail data seemed to have collected emails correctly since the first day of backup failure. ...meaning that the old, good backup plus the current state of my mailboxes would have resulted in a lossless, complete set.
    (There can be another, more-or-less cosmetic, bug with Mail Import - showing numbered folders with duplicate mail which can be deleted afterwards).
    To re-iterate the TM bug: Same thing also happened on my parents' MacBook. This time the missing data was a a folder inside ~/Documents.
    To break the buggy backups and force TM to do a complete backup, the following worked as a fix:
    - In TM system settings, add the problematic parent folder of the missing data to the list of excluded items
    - Run a backup
    - Remove the excluded folder again from TM system settings
    - The next backup will take longer and TM does a "deep traversal" or such, and in the end all data does show up in the backup
    Theoretically you could exclude/include your whole hard drive (to play safe), but that only works if there is another, secondary drive backed up also. (TM needs something valid to do a backup. If your primary hard drive is the only source for your backup, you would have to exclude/include several folders in two or more steps to cover all existing files).
    In any case, the terminal command "tmutil compare" will serve well to show if anything is missing in the last backup.
    Time to report this to Apple. Can we be sure this is only a bug in 10.9.2/3?

  • TS1368 I'm a PC user with an itunes account for several years. I updated my itunes and now it wont open and shows me 'missing file MSVCR80.dll,and error 7(Window error 126)' keep coming up even after re-installing itunes . What should i do?

    I'm a PC user with an itunes account for several years. I updated my itunes and now it wont open and shows me 'missing file MSVCR80.dll,and error 7(Window error 126)' keep coming up even after re-installing itunes . What should i do?

    Click here and follow the instructions.
    (98897)

  • Spotlight Indexing, Systemstats, Missing File, All After Mavericks Upgrade

    Dear Mac Support Communities,
    The upgrade to OS X 10.9.4 has crippled my computer.
    My main question is: should I reformat, or should I wait for a patch to come out to solve whatever is wrong with Mavericks? I explain below.
    Spotlight is constantly indexing. The mdworker is all over the place on the Activity Monitor—4% and then it explodes to 85% of CPU usage. Systemstats kicks in randomly (connected to spotlight perhaps?) and eats up 90% of my CPU and 3gigs of RAM. Time Machine takes AGES to backup.
    I have not been able to stop Spotlight's endless indexing. I have moved my hard drive and my Time Machine backup into the 'private' filter in 'Spotlight Preferences.' I have also tried the "sudo mdutil -a -i off" trick to stop indexing altogether. But Spotlight Indexing goes "off" and then automatically turns "on" in Terminal. Spotlight carries on, and the computer performance is choppy.
    I've run disk repair. First, I repaired permissions. Then I verified and attempted to repair the the hard drive. There is a missing file apparently, and I therefore must reformat. This is very first issue I've ever had with the hard drive since I bought the computer. Considering how awful Mavericks has been—I have been reading other Support Communities posts—I'm nervous about something going wrong, or that all these problems will persist after the reformat.
    All of this has occurred three days after my upgrade to to OS X 10.9.4. I have heard of numerous people having problems with Mavericks. All similar problems concerning missing files, haywire spotlight, systemstats devouring any remaining CPU power and memory space, and slow Time Machine back-ups.
    Anyone with the same problems? Care to theorize some solutions?
    I have a late 2008, 15inch MacBook Pro., 2.53 GHz Intel Core 2 Duo, 8 GB 1067 MHz DDR3, running OS X 10.9.4 (13E28).
    Cheers! I appreciate the help.

    Older Macs have more troubles under Mavericks. Considering the age of your Mac, it's not uncommon to start have hardware issues like drive failure.
    To repair the drive you must boot from the Recovery Drive.
    Boot into the Recovery Drive by holding down Command R when restarting.
    Run Repair Drive and Repair Permissions using Disk Utility in Recovery.***
    Next Reset Home Directory Permissions and ACLs following directions here This will serve two purposes. It will reset YOUR permissions. Not the same as Disk Utility reset permissions and it will cause Spotlight to re-index your drive when restarting.
    Restart
    Download and run the combo updater to refresh your OS X files.
    OS X Mavericks 10.9.4 Update (Combo)
    http://support.apple.com/kb/DL1755
    MORE INFO ON WHY RUNNING COMBO FIXES ISSUES
    Apple updates available from the Software Update application are incremental updates. Delta updates are also incremental updates and are available from Apple Downloads (software updates are generally smaller than delta updates). The Combo updates contain all incremental updates and will update files that could have become corrupted.
    Combo updaters will install on the same version as they're applying--no need to roll back or do a clean install.
    "Delta" updaters can only take you from one version to the next. For example: 10.9.3 to 10.9.4. If somehow the 10.9.3 is missing something it should have, and that something isn't changed between 10.9.3 and 10.9.4 it will still be stale after the delta update.
    ***If Disk Utility is unable to repair you will have to copy your data to an external drive first. Reformatting will erase the drive. You should have a backup regardless, if your data is important to you. Just like a seat belt and an air bag protect you in different ways when driving, you need both Time Machine and a clone for full protection. If you don't have an external drive for backup, I can give you some suggestions to get you started.
    Both of these applications can be used to create a clone.
    SuperDuper! http://www.shirt-pocket.com/
    CCC http://www.bombich.com/download.html

  • Captivate 6 Errors: Missing file libwinpthread-1.dll  and The Application was unable to start correctly (0xc000007b) on Windows 2008 R2

    Hi,
    I have a problem with Captivate 6 installation on Windows Server 2008 R2. I have 2 different scenarios where I tested but the result is same.
    1- I used AMEE (Application Manager Enterprise 3.1) to create the installation Package to deploy through SCCM 2012.
    Notice that the current package works fine on Windows7 (x86 & x64) but not on 2008 R2 due to an error after I try to launch Captivate.exe application.
    The error states that there's a Missing file: libwinpthread-1.dll and if I copy and made a registration of this .DLL file then it sends another error saying: The Application was unable to start correctly (0xc000007b) so it never let me launch the application.
    2- Now if I install the package directly from the Original sources(CD) without creating any AMEE package after completing the installation I still have the same error about the DLL missing file.
    Is there any fix or workaround to install Captivate 6 on Win2008 R2 ?
    Thanks in advance & kind regards.

    Wow, No replies so far !! 
    Any one ?? 

  • I'm having a huge issue with itunes locating my missing files..and it's too many for me to locate 1 by 1..It says I'm missing over 3,00 songs and They are all in my music folder..What can I do to fix this issue?

    I'm having a huge issue with itunes locating my missing files..and it's too many for me to locate 1 by 1..It says I'm missing over 3,000 songs and They are all in my music folder..What can I do to fix this issue? I've looked at all the tutorials on youtube and none of it works. I recently got a new computer and I Back-Up all my music and itunes playlist and I import it on my new computer with the new itunes and I go to play a few songs, it says I'm missing them I locate a few but it's still like 3,000 missing and again they are all on the computer and in one folder..Please Help !

    I did that and nothing changed half my songs still have examination marks beside them
    I also just tried dragging my folder of music int he playlist and it duplicated all of my songs? My playlist was at 5k now it's at 10k becuz of 3 duplicates of songs. Is there a way to delete multiple duplicate files?

  • I downloaded some videos to Premier Elements 13 from external hard drive but now the external hard drive is damaged. I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open

    I downloaded some videos to Premier Elements 13 from an external hard drive but now the external hard drive is damaged. While setting up my new MAC the external hard drive was dropped and I have been told by an outside source they could not retrieve the files.  It had 4 years of photos and videos on it. I remembered that I had downloaded some of the videos from the external hard drive (before it was broke) to Adobe Organizer 13 when I installed the Adobe 13 on my MACOS X 10.9.5.  I tried to open the videos on the organizer which it shows the video but with a yellow ? and says missing file. Is there anyway I can open these videos?
    Any input is greatly appreciated!! I am sick over losing the videos and had a little hope on Adobe Organizer until I was unable to open them.  I am thinking it is due to my external hard drive not being plugged in. I thought when I transferred from the external hard drive to Adobe 13 that it would be there without the external hard drive needing to be attached but maybe I did something wrong.
    Thanks again for any help!!!!

    jnrmendonca
    It had 4 years of photos and videos on it.
    To what did your camera record those photos and videos - camera's internal memory, inserted memory card, other?
    Any remote chance that the latter may still exist for you to use to download the camera files to your new external hard drive?
    ATR

  • Getting an error message about a missing file when I try to open Firefox

    When I tried to open Firefox today I received a message about a missing file (Wrusr.ddl) and that Firefox was not able to open. I tried uninstalling and reinstalling but it did not work. I have no idea what that file is or where is went. I used Firefox 2 days ago and it was working fine. The only thing that changed between then and today was that I renewed my antivirus software but I definitely did not delete any files and I made sure that Firefox is allowed to access the internet. I've been using that same software (Webroot) with Firefox for years and never had any issues before today. Any help would be greatly appreciated! I have included a screenshot of the error message below.

    hello angelag.132, the WRusr.dll file is part of Webroot SecureAnywhere - try to reinstall or uninstall that software.

  • How to fix 'missing files' in Lightroom 4? [was: adobe lightroom 4]

    Hi,
    I have the scenario whereby all the images, I assumed, on my hard drive were as I imported to my  catalogue.  but it now appears that all of my images, are showing as previews but some are showing as 'missing files'.  Attempts to reconnect are proving futile as the usual click on and find previous file location location point me to the 'c' drive with a request for the file name.  On doing this, the 'C' drive doesn't appear to the have file name I require.  Have I in-advertately scrubbed something?  I have a lot of images of my grandkids, some of which I can delete but there is one particular image of my premature born grandaughter in the hospital I really need to keep.
    I can't do any saving, moving of files whilst these question marks are in place, can someone help as this software, is not as user friendly as I first assumed.  All I want is a simple walk thru explanation of saving images from a camera and sorting of existing HD files,(many from past shoots on different cameras), to enable me to sort into some kind of format.
    Would it be a good idea to completely scrub all of my images from the 'C' hard drive, (I have a backup on my external deskstop drive), and start afresh?
    I have a external drive connected to my laptop and all those images are showing ok with no missing file links.   It's only the laptop internal drive that is showing the problem.
    any help would be a bonus as the online youtbe video instructions don't answer my problem.

    Thanks Jim for your response,
    I will upgrade to 5.3
    Kind regardsEut van Berkum
         Op woensdag 28 januari 17:04 2015 schreef JimHess <[email protected]> het volgende:
    how to open NRW-files in Lightroom 4?I
    created by JimHess in Photoshop Lightroom - View the full discussionThe only way to use those files with Lightroom 4 is to convert them to DNG using DNG converter 8.3 or higher. The camera wasn't supported in Lightroom until version 5.3. If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/7140310#7140310 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/7140310#7140310 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Photoshop Lightroom by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

  • How can i view all the missing files in elements 12?

    I have a very large catalog and there are now a few hundred files missing due to me moving or deleting them outside of elements.
    Is there a way to display only the missing files in elements so i can work through them and decide to search for them manually or delete them from my catalog?
    thanks for any help
    Lee

    If you are in Elements Organizer12, go to Find > All Missing Files
    It will show all the missing files present in your catalog.
    Thanks,
    Anwesha

  • Files disappeared from library, "missing" files not really missing

    I had a folder with 3 files in different formats for each image.  These were imported several days ago, grouped into stacks, captioned, tagged, etc. and synced to the files.  They continued to exist in the library some time afterward, but today when I opened lightroom all of the jpg versions of all of the images and all 3 formats of one image in particular had vanished from the library.  It did not claim that it could not find them on disk (and in fact the files *do* still exist on disk right where they should), they just didn't show up.  I was able to re-import all of the jpg images without trouble, but for the other two formats of the one missing image, importing one of them fails because it "already exists in the library," and the other one is willing to import but then doesn't show up in the folder or the recently imported files list.  When I try to synchronize the folder, it suggests that I import that file, but it never actually does.  Since importing the jpgs, it also suggests that I remove 53 "missing" files, the number of jpgs imported.  When I view the missing files in the library, it shows only 2 of the jpgs, one of which belongs with the files that will not import and neither of which is actually missing--they can both be synchronized just fine by clicking the little synchronize icon on the actual photo.
    Does anyone know what's going on here and how I might be able to get the files that won't import back into the library?  And how to be sure that files won't just go away on their own again?
    Edit: to be clear, missing versions of files were definitely not stacked with the other ones and the "don't import duplicates" box was not checked when re-importing the ones that won't re-import

    I managed to get the photos that wouldn't import back in by deleting them directly out of the database and then reimporting them into lightroom. I'm a little concerned that they disappeared in the library view in the first place, though.  Does this sort of thing happen often, and under what circumstances?  I'm still in the free trial period and was very close to buying the program, but now I'm not so sure.  If I'm using an application to manage my photos, I want to know that it's actually managing all of the photos I put into it and not randomly forgetting about them.
    I'm still having the not-really-missing files problem, though.  I think it may actually be because they got associated as "sidecar" files somehow and are now in there twice, once as the sidecar file and another time as a separate jpg image.  I'm not really sure why only one of them shows up in the missing images view, I think it might be because I edited that one so it's in a slightly different state from the others?  If there are any tips on how to resolve that state, I'm all ears, I'd like it to stop telling me I have 53 missing files when I don't.

  • How do I find out where iTunes thinks missing files are?

    I have several hundred "missing" files in my iTunes library but they are all actually on the computer. But I don't remember where the were previously. I add dozens of songs at a time to my library all the time and there is no Earthly way for me to constantly remember where they were before. I don't just want to reimport the files because I have several hundred playlists with these files and it would be completely stupid to edit them all one at a time when all I need to do is to move them back to where iTunes thinks they should be. So where is that? The Windows media player has a column that displays file location. Why doesn't iTunes? (This is so stupid. It makes things -not just this- so much easier when you have the file location in the music list in your music player.)
    Is there a way to find out where iTunes thinks the missing files should be at?

    Chris CA wrote:
    How do I find out where iTunes thinks missing files are?
    The exclamation mark means ITunes doesn't think they are anywhere.
    If you right click - get info on a song then view the Info tab, you will see where iTunes last used it from.
    I'm not a newbie. I know quite a lot about iTunes. You sound like you don't though because if you did you would know that this is not true. If you "right click - get info on a song" (pressing cancel to the Locate popup) "then view the SUMMARY (not info) tab" you will see "Not Available" where the file location usually is. I wouldn't have asked this question if I hadn't gone through the steps already.
    Thanks for trying though. Next time, please try the advice before you give it.
    I add dozens of songs at a time to my library all the time and there is no Earthly way for me to constantly remember where they were before
    You should not have to remember anything about where they were.
    I agree.
    Are you always moving them around?
    When I install a new hard drive. Yes. I generally keep everything organized and I let iTunes keep the folder organized but several years ago I used windows media player to organize my media.
    Frankly I don't know HOW the recent songs/videos/etc. go missing. But some do. Maybe I accidentally move a folder without realizing it. Mistakes happen. Then I need to move it back but since I didn't know I did it in the first place I can't possibly be expected to remember where I moved it from.
    Do you have iTunes prefs -> Advanced Keep ITunes music folder organized ticked and Copy files to iTunes ... ticked?
    *OF COURSE!* Again, I'm not a newbie.
    I have several hundred playlists with these files
    Why would you have several hundred playlists?
    I don't mean to sound rude but you sound like an Apple fanboy. Are you trying to tell me how I should use my own program? The answer to the question is I am a salsa instructor/DJ and I am constantly adding songs and videos to my library. Every month I have various salsa events, classes and performances that I do. I use my iPhone for the music. I need to maintain the playlists because students/teachers/studios/clubs/bars/churches/etc. call me back and want a repeat of the great salsa night I gave them a year ago. Naturally my playlists are highly organized into folders. So, I still have them and I need them.
    Apple has its own ideas about how people should use its stuff but everyone is unique and our needs therefore are unique too. Apple doesn't realize this and still wants us to do things "the Apple way" even though "the Apple way" only works well for people who want their hand held through everything. This is why I say you sound like a fanboy. You don't know my situation and question if I need hundreds of playlists. I do.
    I just need an answer to the question.
    Thank you for your reply though. It gave me hope, for a time.

  • Collections Missing Files - Is there a way to fix them all at once?

    Hello,
    Due to new computer, all files has been moved to a new location.
    Obviously, the collections I have can't find them now and reporting "Missing Files".
    Now, I need to fix them by finding them folder by folder, and since the collections contains items from many folders, It will take hours to fix them all so I wondered if there is a way to tell Bridge about the new location of the files all at once.
    I hope I managed to explain what I'm looking for.
    Thank you,
    shlomit

    Which OS?  If on Windows you can find your Bridge collections list at (win 7 bridge cs6 example):
      C:\Users\user-name\AppData\Roaming\Adobe\Bridge CS6\Collections
    The files in Collections folder are .filelist - text xml format.  You could copy filelists from the old system's Collections folder to the Bridge AppData Collections folder in your new system so long as all the referenced files listed in the collection filelists are in the same disks and folders on your new system.

  • ITunes Missing Files

    Okay, when I open iTunes (11.0.2.26  Windows 7) and try to play songs in the library, I get the "missing files" message, with option to locate.  I choose to locate, and it cannot find the song file.  However, when I go to the library location (only iTunes Library on this machine) I am able to find the song file, and even open it using iTunes.  Even after doing so, iTunes will not allow me to open the song from within the program, nor locate the song file.
    Is anyone else experiencing this problem ?  Any help is much appreciated.

    First off, you're posting in the Mac forums. You have a pc. Second, see if this helps:
    http://discussions.apple.com/thread.jspa?threadID=1225163&tstart=0

Maybe you are looking for

  • Transfer itunes content?

    If you purchase songs and video content on one computer but then you use another computer to charge or use in general will u hav to buy the stuff u already bought once again?

  • Change screen label in a client-dependant way

    Hello, I've searched for this before posting, and I don't seem to find a definite answer. What I would like to do is change a screen label according do custom rules, in a client-dependant way (in runtime or not). I know how to to this in a cross-clie

  • COMO PUEDO ACTUALIZAR LOGIC PRO A LOGIC PRO X SIN PAGAR LOS 179,00€???, COMO PUEDO ACTUALIZAR LOGIC PRO A LOGIC PRO X SIN PAGAR LOS 179,00€???

    tengo logic pro y quisiera actualizar a logic pro x sin tener claro esta que pagar ya que ya lo hice en su momento y me parece injusto que haya que hacerlo. si alguien pudiera ayudarme estaria agradecido un saludo

  • Clicked Touchpad does not release.

    With lent words from another thread: "Yesterday my touchpad would suddenly act as if I was holding it down, thus dragging stuff around the screen." First, a click does not release anymore. Second I used a mouse and read, that updating the SL may repa

  • Custom transiton question

    I am working on a video a I created a motion graphic background for the menu of the dvd. I have a motion graphic I have created as well that I wanted to use as a transition from the menu to playing the video but can't figure out how to do it. The gra