Missing file info in PS CC?

my file info window is blank in PS CC i need to push the escape button to close it.

Does turning off »Use Graphics Processor« in the Performance Preferences and restarting Photoshop have any bearing on the issue?
Please read these and proceed accordingly:
http://forums.adobe.com/docs/DOC-2325
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

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The upgrade to OS X 10.9.4 has crippled my computer.
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Older Macs have more troubles under Mavericks. Considering the age of your Mac, it's not uncommon to start have hardware issues like drive failure.
To repair the drive you must boot from the Recovery Drive.
Boot into the Recovery Drive by holding down Command R when restarting.
Run Repair Drive and Repair Permissions using Disk Utility in Recovery.***
Next Reset Home Directory Permissions and ACLs following directions here This will serve two purposes. It will reset YOUR permissions. Not the same as Disk Utility reset permissions and it will cause Spotlight to re-index your drive when restarting.
Restart
Download and run the combo updater to refresh your OS X files.
OS X Mavericks 10.9.4 Update (Combo)
http://support.apple.com/kb/DL1755
MORE INFO ON WHY RUNNING COMBO FIXES ISSUES
Apple updates available from the Software Update application are incremental updates. Delta updates are also incremental updates and are available from Apple Downloads (software updates are generally smaller than delta updates). The Combo updates contain all incremental updates and will update files that could have become corrupted.
Combo updaters will install on the same version as they're applying--no need to roll back or do a clean install.
"Delta" updaters can only take you from one version to the next. For example: 10.9.3 to 10.9.4. If somehow the 10.9.3 is missing something it should have, and that something isn't changed between 10.9.3 and 10.9.4 it will still be stale after the delta update.
***If Disk Utility is unable to repair you will have to copy your data to an external drive first. Reformatting will erase the drive. You should have a backup regardless, if your data is important to you. Just like a seat belt and an air bag protect you in different ways when driving, you need both Time Machine and a clone for full protection. If you don't have an external drive for backup, I can give you some suggestions to get you started.
Both of these applications can be used to create a clone.
SuperDuper! http://www.shirt-pocket.com/
CCC http://www.bombich.com/download.html

How to create a custom panel in the right way (without having an empty panel in the file info) ?

Hi Everyone
My name is Daté.
I'm working in the fashion industry as a designer and Design consultant to help fashion brands improving the design workflow by using Adobe softwares and especially Illustrator.
I'm not a developper, but i'm very interested about the possibility to introduce xmp technology to provide more DAM workflows in the fashion industry.
Fashion designers produce a lot of graphical objects in illustrator or Photoshop. Unfortunately they are faced to a big challenge which is about how to manage, search, classify and get this files faster. Of course PDM system or PLM system are used in the Fashion industry to manage data, but for many companies, implemanting this kind of database is very complex.
When i look at what you can do with xmp, it seems to be an interesting way of managing design files, then i started to follow Adobe instruction to try to build a custom panel.
The main idea is to (Theory) :
create custom panels used by fashion designers to classify their design files.
Use Adobe Bridge to search files, create smart collection to make basic reports in pdf and slideshows
Find someone to make a script able to export metadata in xml files
Use indesign and the xml file to generate automatically catalogues or technical sheets based on xmp values
I have created a custom panel by using the generic panel provided by Adobe and i have modified the fields to feet with the terms used in the fashion industry and it works well.
But unfortunately, when i try to create my own custom panel from scratch with Flashbuilder (4.6) and the Adobe CSExtensionBuilder_2 (Trial version), it doesn't work!
Here is the process :
I have installed flashbuilder 4.6
I have download the XMP Fileinfo SDK 5.1 and placed the com.adobe.xmp.sdk.fileinfo_fb4_1.1.0.jar in C:\Program Files (x86)\Adobe\Adobe Flash Builder 4.6\eclipse\plugins
In Flashbuilder, i have created a new project and select xmp Custom panel
The new project is created in flashbuilder with a field with A BASIC Description Field
To generate the panel, right click the project folder and select xmp / Publish Custom Panel
The panel is automatically generated in the following folder : C:\Users\AppData\Roaming\Adobe\XMP\custom file info panels\3.0\panels
Go to illustrator, Open the file Info
The panel appears empty
The others panel are also empty
The panel is created and automatically placed in the right folder, but when you open it in Illustrator by selecting the File Info option in the File Menu, this custom panel appears empty!!! (only the title of the tab is displayed). This panel also prevent the other panels to be displayed.
When you delete this custom panels from the folder C:\Users\AppData\Roaming\Adobe\XMP\custom file info panels\3.0\panels and go back to the File Info, the other panels display their content properly.
I also try to use the plugin XMP Namespace designer to create my own namespace. this plugin is also able to generate a custom panel, but this one also appears empty in AI or Photoshop.
I try to follow the process described in Adobe xmp documentation many times, but it didn't works.
It seems that many peaople have this issue, but i dodn't find a solution in the forum.
I try to create a trust file (cfg), but it didn't work.
It would be so kind if you can help me to understand why i can't create a custom panel normally and how to do it in the right way.
Thanks a lot for your help,
Best regards,
Daté

Hi Sunil,
After many trial, i realize the problem was not coming from the trust file, but from the way i have created the custom panel.
There is 2 different ways, the first described below is not working whereas the second is fine :
METHOD 1 :
I have downloaded the XMP-Fileinfo-SDK-CS6
In the XMP-Fileinfo-SDK-CS6 folder, i copied the com.adobe.xmp.sdk.fileinfo_fb4x_1.2.0.jar plugin from the Tools folder and i pasted it in the plugind folder of Flashbuilder 4.6
The plugin install an XMP project
In Flashbuilder 4.6 i have created a new project (File / New /Project /XMP/XMP Custom Panel)
A new xmp project is created in flashbuilder.
You can publish this project by right clicking the root folder and selecting XMP / Publish Custom Panel
The custom file info panel is automatically published in the right location which is on Mac : /Users/UserName/Library/Application Support/Adobe/XMP/Custom File Info Panels/3.0 or /Users/UserName/Library/Application Support/Adobe/XMP/Custom File Info Panels/4.0
Despite the publication of the custom file info panel and the creation of a trust file in the following location : "/Library/Application Support/Macromedia/FlashPlayerTrust", the panel is blank in Illustrator.
I try this way several times, with no good results.
METHOD 2 :
I have installed Adobe CSExtensionBuilder 2.1 in Flash Builder
In FlashBuilder i have created a new project (File / New /Project /Adobe Creative Suite Extension Builder/XMP Fileinfo Panel Project)
As the system display a warning about the version of the sdk to use to create correctly a custom file info, I changed the sdk to sdk3.5A
The warning message is : "XMP FileInfo Panel Projects must be built with Flex 3.3, 3.4 or 3.5 SDK. Building with Flex 4.6.0 SDK may result in runtime errors"
When i publish this File info panel project (right click the root folder and select Run as / Adobe illustrator), the panel is published correctly.
The last step is to create the trust file to display the fields in the panel and everything is working fine in Illustrator.
The second method seems to be the right way.
For sure something is missing in the first method, and i don't understand the difference between the XMP Custom Panel Project and the XMP Fileinfo Panel Project. Maybe you can explain it to me.
So what is the best solution ? the right sdk to use acording to the creative suite (the system asks to use 3.3 or 3.5 sdk for custom panels, so why ?)
I'm agree with Pedro, a step by step tutorial about this will help a lot of peaople, because it's not so easy to understand!!!
Sunil, as you belong to the staff team, can you tell me if there is :
A plugin or a software capable to extract the XMP from llustrator files to generate XML workflows in Indesign to create catalogues
A plugin to allow indesign to get custom XMP in live caption
A plugin to allow Bridge to get custom XMP in the Outputmode to make pdf or web galeries from a smart collection
How can you print the XMP data with the thumbnail of the file ?
Thanks a lot for your reply.
Best Regards
Daté

File Info Dialog problem

Hi,
Not sure if this is a bug or if I'm just missing a setting someplace.
Problem: I write a lengthy caption in the "Description" window of the File Info dialog. Later on I want to use that same caption on a different image.
Using CS3 on Windows I can click on the flyout arrow next to the "Description" window and input the entire caption.
Using CS3 on Mac, the flyout will only input sections of the caption. It seems like the Mac version breaks the caption apart based on any punctuation that is in the caption.
Ex. If my caption is "01 July 2008, Los Angeles, California, USA - Paul has issues with Photoshop, causing a problem when captioning files."
Windows puts the entire caption in the field. Mac breaks it down like this:
01 July 2008
Los Angeles
California
USA
Paul has issues with Photoshop
causing a problem when captioning files
I don't recall this being an issue with PS7 or CS1. Am I missing something or is this just the way CS3 works?
Thanks in advance for any help!
-Paul

I narrowed down the issue even more. Non-English languages have their strings, tags, and texts stored in a file named strings.txt in a language-specific subdirectory in the Resources directory in the Adobe Bridge CS6 program folder. The strings.txt file includes, among many other things, a language-specific decimal separator character—which in English is a dot but in many non-English languages is a comma.
When I replace the comma as the decimal separator in the German-language strings.txt file by a dot then all of sudden the f-stops are displayed correctly in the thumbnail pane ... well, except that e. g. "f/2,8" now gets displayed as "f/2.8" which in German is wrong but acceptable—and definitely much better than "f/2,0" which is unacceptably wrong when the actual value is 2.8.
The idea to try this dawned on me when I noticed that in some places in the metadata pane, decimal numbers are displayed with a comma (respecting the decimal separator character given in strings.txt); in other places, they're displayed with a decimal point (ignoring strings.txt). Those using a dot are correct; those using a comma are wrong. So there's two bugs in Bridge rather than just one. First bug: In some places, the language-specific decimal separator character is ignored. Second bug: When it is not ignored then the number displayed will be wrong.
So my workaround now is to use a dot as the decimal separator character rather than a comma.

How do I find out where iTunes thinks missing files are?

I have several hundred "missing" files in my iTunes library but they are all actually on the computer. But I don't remember where the were previously. I add dozens of songs at a time to my library all the time and there is no Earthly way for me to constantly remember where they were before. I don't just want to reimport the files because I have several hundred playlists with these files and it would be completely stupid to edit them all one at a time when all I need to do is to move them back to where iTunes thinks they should be. So where is that? The Windows media player has a column that displays file location. Why doesn't iTunes? (This is so stupid. It makes things -not just this- so much easier when you have the file location in the music list in your music player.)
Is there a way to find out where iTunes thinks the missing files should be at?

Chris CA wrote:
How do I find out where iTunes thinks missing files are?
The exclamation mark means ITunes doesn't think they are anywhere.
If you right click - get info on a song then view the Info tab, you will see where iTunes last used it from.
I'm not a newbie. I know quite a lot about iTunes. You sound like you don't though because if you did you would know that this is not true. If you "right click - get info on a song" (pressing cancel to the Locate popup) "then view the SUMMARY (not info) tab" you will see "Not Available" where the file location usually is. I wouldn't have asked this question if I hadn't gone through the steps already.
Thanks for trying though. Next time, please try the advice before you give it.
I add dozens of songs at a time to my library all the time and there is no Earthly way for me to constantly remember where they were before
You should not have to remember anything about where they were.
I agree.
Are you always moving them around?
When I install a new hard drive. Yes. I generally keep everything organized and I let iTunes keep the folder organized but several years ago I used windows media player to organize my media.
Frankly I don't know HOW the recent songs/videos/etc. go missing. But some do. Maybe I accidentally move a folder without realizing it. Mistakes happen. Then I need to move it back but since I didn't know I did it in the first place I can't possibly be expected to remember where I moved it from.
Do you have iTunes prefs -> Advanced Keep ITunes music folder organized ticked and Copy files to iTunes ... ticked?
*OF COURSE!* Again, I'm not a newbie.
I have several hundred playlists with these files
Why would you have several hundred playlists?
I don't mean to sound rude but you sound like an Apple fanboy. Are you trying to tell me how I should use my own program? The answer to the question is I am a salsa instructor/DJ and I am constantly adding songs and videos to my library. Every month I have various salsa events, classes and performances that I do. I use my iPhone for the music. I need to maintain the playlists because students/teachers/studios/clubs/bars/churches/etc. call me back and want a repeat of the great salsa night I gave them a year ago. Naturally my playlists are highly organized into folders. So, I still have them and I need them.
Apple has its own ideas about how people should use its stuff but everyone is unique and our needs therefore are unique too. Apple doesn't realize this and still wants us to do things "the Apple way" even though "the Apple way" only works well for people who want their hand held through everything. This is why I say you sound like a fanboy. You don't know my situation and question if I need hundreds of playlists. I do.
I just need an answer to the question.
Thank you for your reply though. It gave me hope, for a time.

Missing file info in PS CC?

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