Missing Files after updating Premier Pro

I updated Premier Pro CC on my new imac last night. I opened a project that I was working on yesterday before the update and some footage in the Timeline has been replaced by different (incorrect files, not what i placed there yesterday, before the update.)
I have opened 3 other projects and a similar thing has happened in all others.
My projects are on an external hard drive, so I have plugged this ext drive back into my old imac, (that doesn't have an updated version of Prem Pro CC) and the project worked perfectly.
please help me, I have about 20 projects that I am working on and the thought of rebuilding all these to work on my new imac would be nightmare.

The only workaround I have found is to disable the NVIDIA graphic card and GPU. Once I did that Premier Pro CC came up without any errors and has been performing since. However, it's a workaround. Unfortunately, the core problem still exists and that is the graphic card and the drivers somehow conflicting with the Creative Suite.
This came out of nowhere for us. We had been using two identical workstations, Dell 6430's, and no updates have been applied recently or new software. They both went down at the same time when Premier Pro CC arbitrarily just stopped working. It had been working fine up until that point for over a year. Everything else in the Creative Cloud runs fine on them.

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** URGENT: ** MEDIA IS OFFLINE for Mp4 files after updating Premiere Pro CC to 8.1

Hi there,
I upgraded recently to Premiere pro CC 2014 and I am working on a project that is already late.
I was having some small issues then I thought that after upgrading to latest version everything would be fine.
I just started Premiere and opened my project and had an error message, just like this guy
     Premiere Pro CC 2014 seems to Corrupt projects created with earlier versions
Then I deleted the preference files and the project could be opened again.
But the MP4 files haven't opened and has the imagem MEDIA OFFLINE
       (and I have LOTS of MP4 files that were working absolutely fine before)
I tried to make links again but it didn´t worked.
I tried to drag and drop MP4 files it didn´t worked too. (unsuported media file)
I renamed the folder ADOBE from \user\appdata\local and roaming twice.
I tried to start with SHIFT ALT to delete preferences againa - didn´t worked too.
I tried to reinstall Quicktime.
I tried to reinstall K-Lite codec pack.
I REALLY need your help before formating and starting everything from scratch.
Thanks and best regards.
Lucas Selbach

So if you got here looking for an answer, this is what worked for me:
   (se você quer uma resposta em portugues me avise)
- Exit all adobe software (including Cloud)
- Delete preference folder (adobe) in my documents.
- Rename Adobe folder from \userfolder\appdata\roaming and \userfolder\appdata\local to old.adobe
- Uninstall any codec package that you might have installed
- Uninstall Premiere via add/remove programs
- Look for *.xmp files and remove all
- Remove rendered files too from your project folder.
- Restart computer
- Use a Registry utility to clean up your computer from traces (I use Glary Utilities)
- Install Premiere Pro CC
- Restart computer
- Install Quicktime 7
- Restart computer
- Everything should be fine by now.
=)
Good luck!
Regards
Lucas Selbach
Brasil

Can't play mov files after update for MAC OS 10.6.8. Can't edit in Final cut anymore!

can't play mov files after update for MAC OS 10.6.8. Can't edit in Final cut anymore!. SHould i by a registration code for QT 7 Pro? I can't play mov files at all.. they were okay in my final cut time line. Now i can't see them!!! I can't import movies from my camera!!!
Help from Brazil!!!
Tks

David,
tks for your help !!!
Hi people, first, tks for Birdman308 for his link
https://www.hightail.com/dl?phi_action=app/orchestrateDownload&rurl=https%3A%2F% 2Fwww.hightail.com%2Ftransfer.php%3Faction%3Dbatch_download%26batch_id%3DOGhkZ28 xeWFiV3dYRHRVag
and makbookpro as well for his link
http://blog.lib.umn.edu/mcfa0086/discretecosine/164630.html
Now i can back to work!!!

Immediately after updating Acrobat Pro XI to the latest version, the software no longer displays imags in pdf docs.

Immediately after updating Acrobat Pro XI to the latest version, the software no longer displays images in pdf docs. All the boxes where images are supposed to be are solid grey. Old documents that worked are no longer displayed correctly and new documents I make do not display images. All grey boxes. Worked fine before the update. Suggestions?

Hi precious_star,
Could you please let me know what version of OS are you using.
Open Acrobat and go to "Edit > Preferences > Page Display" and check whether 'Show large images' option is checked.
Is this issue specific for one PDF?
If possible, please share the file with me via email so that I can also check at my end.
I have sent you a message with my contact id details.
Hope to get your response.
Regards,
Anubha

Photos 1.0 not showing all images from Photos Library.photoslibrary folder/file after update install

I installed the update that changed my iPhoto to Photos 1.0, and the new Photos program is not showing all images from Photos Library.photoslibrary file/folder (not sure to call it file or folder since it is actually a folder with all my pics but it acts more like a file) after update install. The Photos Library.photoslibrary file/folder shows to be 55 gb in size, and it shows to be loaded into the photos program, but there are maybe a few weeks of pictures showing instead of a few years. Lots of pictures in the 55 gb are not showing for some reason.

No - iPhotos has not replaced anything - it is new and an addition - iPhoto is still on your system in the applications folder and still works just fine
Outlook is not supported by Photos - not sure if the support must come form Apple or MS as Photos uses a different interface to external packages than iphoto did
LN

Can't send files after update

I'm having problem with sending files after update to 7.0.0.12 with xp
It is trying to send file but then it says: This photo is unavailable
Solved!
Go to Solution.
Attachments:
skype.jpg ‏22 KB

Hi
I also cannot send files for a few weeks now. It used to work and now it does not. I tried reinstalling and everything I could think of but it still does not work.
I even thought it could be because I installed skype on my phone which seems to be always signed in no matter what I do (but that's another issue) so I uninstalled it from my phone as well. I read all articles and solutions. Nothing helps. I checked my IE and it is v11.
I cannot send files to anybody (not just specific contacts). The opposite side does not even get notified about a file being send or something, while on mine there is this ever rolling circle on the right corner of the message (see screen-shot).
Some time ago I had problems saving the received files so I have been touching some options - could it be that I changed something which I should not have?
Please advise!!!
Attachments:
2015-02-23_160543.png ‏11 KB

I cannot find After Effect , Premier Pro and Light Room from my key license.

My customer ID is 1458070. After open creative cloud package software and input all key license, I didn't find After Effect , Premier Pro and Light Room software to create software package.
Please check and suggest me.

Please send mail to Ms.Wannapa.
E-mail: [email protected]

HT5654 Missing files after the update

I am unable to start itunes since the latest update. I keep getting missing files pop up boxes and I have followed the directions and reinstalled - have tried both using the repair function and a the uninstall and reinstall function but nothing has fixed the problem. What do I do now?

Hi there,
Earlier iTunes (and supporting applications) need to be completely uninstalled before you can install the new version. Here's the complete Apple info on this: http://support.apple.com/kb/HT1923
Mobile device application will most likely fail to uninstall, so you would need to visit its location(s) and manually delete the files then folder(s). The location of the folders is documented in this link from Apple.
It's a pain, but it should work.

ITunes won't open after update; MacBook Pro, Mac OSX 10.6.8, iTunes version 11.1.5

iTunes won't open after update - help, please; MacBook Pro, Mac OSX 10.6.8, iTunes version 11.1.5.

i had a problem similar to yours and better yet, i have the fix for it. i downloaded maverick 4 months ago and was without itunes ever since. all itunes icon did was bounce. itunes would never open and whats more, is when i would try to update it, i would get a "thank you for downloading itunes!" page , but the download would never work. so i scoured the net for solves. nothing that worked. <4 months later> then last night i took a new approach. i decided even though maverick would not allow me to uninstall itunes, i would find a way to uninstall itunes. then i would reinstall back to 11.1.5 i was successful and heres what i did.
step one-
Back up your iTunes Library.itl file, found under ~/Music/iTunes
(even tho i didnt, i only had 3 artists in there at the time. and they didnt get erased but i advise you back up just in case.)
step two-
download itunes 10.7 from apple. i used this link Download it from Apple here
(i pulled the link from Aarons website (awesometast.com). you download 10.7 however you want but i used the link above and have had no issues).
although im not sure you need to do this step ( you may be able to download 11.1.5 itunes without 10.7, i did because i was following intructions from http://awesometoast.com/downgrading-to-itunes-10-7-from-itunes-11-on-osx/
step 3-
open Terminal
step 4-
enter in these 3 commands hitting return after each line. 1st line nothing seems to happen, 2nd line nothing seems to happen and 3rd line gives you a warning and requires password to continue. when i did it, my password didnt appear as i entered it and i hit return without looking, so i entered it in again, although im not sure i had to the 2nd time.
killall iTunes
killall "iTunes Helper"
sudo rm -rf /Applications/iTunes.app/
step 5-
drag off and dump the itunes icon (which now has the ? shadow in it) off your dock.
step 6-
install 10.7 itunes you downloaded earlier. (not sure if this part is neccesary. you may be able to just download 11.1.5 but i downloaded 10.7 because i was following Aarons steps.) itunes now works.
step 7-
go to apple and update to 11.1.5 itunes. install it. open it and you have itunes 11.1.5 in perfect working order. assuming you have a decent internet speed for the downloads, the whole process takes very little time.
with those steps above, you can solve itunes just bouncing and not launching issues and also the "thank you for downloading" and nothing downloads issue. enjoy. also i would like to give a shout out to http://awesometoast.com and thank Aaron for the knowledge that enabled me to get itunes back into my life.

How can I make my AVCHD mov. files work in premier pro?

I used Panasonic HDC-SD60 for a short film for work. This has over about 40 clips with around 3 hours of footage However when I import the .mov files from the media browser the audio seems fine but the footage is in a sort of slow mo, and out of sync. I want to edit and do post-production using adobe premier pro, and after effects. However the footage seems to be working in final cut X. There is no lag with playback on quicktime either. What's making this happen? I've read about variable frame rates, it's seems most common in iPhones and tablets? Is that something that the panasonic do as well? Is there a fix? Or should I jump ship and make do with a slightly more limited features of Final Cut?

That does not specifically say Variable FRAME Rate, so I don't know a cure... but, see below
Metadata contained in folder http://forums.adobe.com/thread/1015001?tstart=0
-and http://helpx.adobe.com/premiere-pro/using/transferring-importing-files.html
-http://helpx.adobe.com/premiere-pro/using/importing-assets-tapeless-formats.html

Missing files after upgrading to lr 2.3

lr 1.4 starting acting odd a couple days ago when certain photos in certain folders when clicked on and viewed in the filmstrip mode suddently changed right in front of me. they were cting like the syn mode was stuck in +20 wb. as soon as the change occured on each file there appeared an error message above it with 3 straight lines and an exclamation mark saying metadata had been charged. so i figured it was finally time to upgrade to 2.3 which i did by trying the trial issue just to see if the files showed up normal or appeared corrupted or changed too. well it got worse when the new catalog automatically loaded and of my 25,000 images nearly all say photo missing. this wouldn't be a problem if this was a couple but it is most of the catalog. i did a back up before the devil took over my machine and started changing the metadata. so i have that if i knew what to do with that info.
I was hold on the phone to tech support from 6-7 last night and have been on hold with tech support since 10 am and it is now 1:30 on the west coast. I can't do much of any of my work as all my files, editing, printing are tied to LR. i got desperate and even tried creating a new catalog but when i clicked the photos on my tree in explorer to add them to a new catalog lr couldn't see them. i have avg software and no virus, i can see my photos in explorer, adobe cs3 and in bridge. i haven't changed the placement of the folders on my computer, any changes i have done have been within lr and they were mainly adding new meta tags which also didn't come thru and renaming some of the files from 2009-3-9 to adding pt scenery etc.
i'm totally frustrated, i have spent so much time on hold i had to run out and spend $40 to buy a land phone so i could sit here without my phone battery dying. any suggestions while i sit here? i'm afraid to hang up on cs as i have been disconnected twice and they must have some sort of order in answering however at this point in time i can't figure it out.

i have been so busy trying to find the files i just went back to some older files and found that the same rendering problem still exists. i open a folder click on a photo in the filmstrip and it automatically changes before my eyes, for a second i see a message that says rendering setting changed. i didn't touch a thing it just does it. i have gone into the syn and checked that everything is unchecked and it still happens. is there some other place for the rendering setting to be changed? it can't be a preference that i've accidently changed?
For those photos that are changing, I can think of two things that it may be:
If images are edited outside of Lightroom (in Camera Raw, etc), that can change the metadata (or Develop settings) of the file. When you view the file next time in Lightroom, the new conflicting settings are applied to that photo.
When raw files are imported into Lightroom, they initially appear with the embedded camera-generated JPEG preview. After that, Lightroom generates its own previews which typically look different than the original ones.
Not sure if it's either one of those.
so you think i can just click on your link and do the 2.4 update and things should work? i'm just not sure i want to do a backup with all the missing files, won't 2.4 open up with all the same problems or do you think the file naming issue will be corrected?
I'm not saying that upgrading to 2.4 will necessarily fix the way things are now. I doubt that it would make it worse, though. I think you should make sure your photos and catalog are backed up, which it sounds like you said they are, then upgrade to 2.4 (if you're not already running that version).
After the upgrade, you can go through your catalog and clean things up.
-Scott

CS6 workflow (Photoshop, After Effects, Premier Pro)

Hello, I'm new to CS and have been learning quite a few different programs over the past few months regarding post-production. I've primarily been using Photoshop, After Effects, and Premier Pro. I have noticed there are tons of different ways to work within and across these programs through the CS package. Because there are so many ways to accomplish an end result, I was unsure what is the right way to edit or manipulate video footage. For instance, if I plan on using after effects to do color correction using color finesse, or matte painting and rotoscoping, what order should I open the files and change them? Should I start in premier and then use AE, or should I change in AE and then import into premiere? I noticed not all AE changes are accepted in Premiere. Same question goes with any changes to footage in photoshop as well. Any advice would be great or at least a direction to look to get resources to help with my workflow. Thank you.

You'll get way more feedback in either PP or AE forums than you will here.
Bob

Render once option instead of in After effects, Premier Pro & Encore

Sorry if this has been asked before, but cant see it - and I am fairly new to after effects. I have CS6.
I edit non-league football matches (soccer...) and so use a template package for all the graphics - goal scorers, team line-ups, a constant score in teh corner etc. THe graphics are done in After Effects, and brought into Premier Pro using Adobe Dynamic Link. Once the graphics have been done, I dont need to alter them in any way.
I then do the editing in Premier Pro - and move the imported graphics onto the timeline - but they are unencoded, which makes watching them back slow and jerky. If I want to render the timeline it obviously improves, but when I add in another graphic, it seems to have to re-render everything, every time.
It then takes up ages to export to h.264 for YouTube - so presume it re-renders again.
Finally, when usin encore for the dvd - I presume it re-renders yet again, because that takes hours.
Is there a way I could get After Effects to render once only, and then when it imports into PP - it treats it as a normal moving graphic, and the same with encore?
I have tried exporting the files individually, but instead of getting a clear background (so you can see behind it) - it comes up black.
Any help would be greatly appreciated.
Lee

You can export from AE with a lossless codec like Lagarith.
Make sure it is set to 32 bit (RGB+Alpha), that will give you transparancy.
Drop this into Premiere timeline.
Export to H.264 for Youtube or
For making a dvd you can either use Dynamic Link or export from PP to mpeg2-dvd and import that into Encore.

Unable to open PDF files after update failed

I have not be able to open any of my many PDF files after last update. The update failed - error message "Error 1327.Invalid Drive:F\". Drive F is where I plug in my flash drive, there is nothing in drive F. I am working on my Ed.D and have 100's of PDF files pertaining to my research. I need to be able to open these files. I use a lot of these every day. I can't unstall the program -- get the same error message, can't repair it. Nothing works. Can anyone tell me what to do. I need a answer fast.

Some people in other posts have suggested to insert a USB drive into F drive.

Can't read attached .eml files after update to 10.2.0.429

Hello all
we have 2 z10 in office. I did the upgrade first, and since them MOST (not all) af the regular mail with attached .eml files we receive from a governmental source cannot open (to be clear, those are regular mails containing another mail as attachment)
It shows the regular orange "envelope" icon, but when you click on it, the screen darken for a moment, and nothing happens.
The other Z10 (same serie) went on for more than a month to open with not problems all of the VERY SAME mail and their attachments.
Now, after updating the 2nd device, the same problems occurs to it.
Any clue? Those attachment are really important for us
Thanks in advance for any help
Francesco

Can you please tell me where you found a previous version of iCloud to download? I can not find a download that doesn't want to download a zillion other programs too
I also wanted to confirm with you that I have to first delete the new version of iCloud before I install the older version, correct?
Lastly, is there anything else I have to do other than delete the old and install the new? I'm not at all tech savy but desperate to have my phone and pc calendars sync again so I'm willing to try.....
Thanks in advance for your help (it likely means I won't forget when my son's football practices ends again!).

Missing Files after updating Premier Pro

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