Missing font error on PDF conversion

FrameMaker book that has been updated and converted with same set of fonts and styles many times will not convert to PDF on one machine. (I use a Mac running XP in Parallels for Frame, then Distiller Mac.) The error is "findfont" looking for Helvetica-Oblique. This and all needed Helveticas are present, and I've updated this machine's Distiller's PDF font settings to know where they are--to no avail. I have set Distiller to either warn and continue or ignore missing fonts.
This same file converts with no trouble on a second Mac with the same set-up. Acrobat distills with warn and continue, the substituted and/or non-embedded fonts clearly visible in the job log, through all 182 pages of the book.
Is the problem a corrupt font? Bad settings file (and where might I locate it to replace)? Something in what Frame is generating (.ps file)? Printer driver (Acrobat printer actually hangs on either machine)? Should I post this query to the Acrobat forum?
Thanks for any insight....
Karen Robbins

Forgive my erroneous terminology.... Yes, FrameMaker can open the files with missing fonts. No problem finding .ps files: I actually distill manually because Distiller is on the Mac. No, I am not using a default printer that lists Helvetica Narrow Bold as a built-in font. This font occurs in a file to which I import a large amount of tabular text that is preformatted by an MML file. We've been doing it this way for more than 5 years. This will probably make you cringe: Helvetica Narrow is not, and has never been, installed on the Windows side--only on the Mac side where Distiller lives.
There are now potentially two problems:
1) When FrameMaker is set to a printer other than Adobe PDF, a .ps file is generated and yes, I can see where the file chokes in Distiller; if I modify the suspect font on that page, the .ps file will distill up to the next instance of that font. This problem is correctly dealt with via warn-and-continue and/or substitution settings on a second machine with the same set-up as the one on which the problem occurs. Note: Using Parallels to run Windows XP, which uses an HP printer driver to reach my physical local printer (regardless of the make/model it happens to be). On the second machine, I have network printers and several different PPDs.
2) When the FrameMaker printer is set to Adobe PDF on the problem machine, no .ps file is generated because that printer does not find Helvetica Narrow Bold--apparently just as it should.
Because FrameMaker can generate .ps files and Distiller can distill them on a second machine with the same (apparent) set-up, from the same source material, I want to understand what it is about the fonts, or the font substitution instruction, that is possibly causing the problem. Or, perhaps adding an additional printer PPD (one that works on the second machine) to the problem machine could clear this up?
Thanks for more insight....
Karen

Similar Messages

Missing Fonts from Imported PDFs

I have a document that has several PDF documents "Placed" in it. When I go to print, it tells me that I have missing fonts.
From Find Font, I can see the missing fonts and what PDF they came from. Only, Find Font won't let me substitute it.
I can't change the font on the PDF either since it was not made by my department.   I've tried Placing with and without a Frame. Tried embedded and linked.
Computer and Program Info
Windows XP
InDesign CS3 v 5.0.4
Program is on my computer / documents saved to server
User status only - if any updates come along, I have to have IT log in to apply them.

>
>"You have a larger problem though. Your organization needs to be trained in the proper way to prepare documents for the intended purposes. If those >purposes include going to print, you need to either have access to the original files or the people making the PDFs MUST be trained to embed fonts."
>
I totally agree. I'd be a lot less stressed if that's how things were done here. We are a State University who's funding suddenly got cut. Work study students are cheap (though not as cheap as fixing up any messes they make). It's also cheaper to hire people who don't have complete training.   Every program I use, I've learned on my own. I'm at least smart enough to ask questions and read the manual. When training that my employers can afford (i.e., free) comes up, I attend. The only saving grace of Aspergers - I learn programs (and programming) quickly - maybe not as efficiently as you - but better than those around me. I at least knew about embedding fonts, linking graphics and packaging (my old days on Mac OS7 with PageMaker and Photoshop)
And at least I can read instructions.   "Place missing fonts in the Fonts Folder, which is located in the InDesign Application Folder." - Adobe Manual
I just looked. The folder is empty. And I gave them a print out of the instructions.
As for the Plug-in I asked to have installed "Missing Fonts Loader", they just dumped the plug-in into the Plug-in folder and didn't bother to read the "how to install" instructions. IT must have sent a work study student. Every time one touches my computer, something goes wrong or missing. Once they even installed the same program twice - 1 per partition.
Thank goodness the 'work around' did actually work. I'll will be working on fixing the problem the correct way, but I have to has this project ready now - not months from now.

Missing Fonts Error

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Missing fonts error even though fonts installed

Hi,
At work we use Gill Sans as our corporate font. These fonts have been installed in Windows (and I can see them in Control Panel > Fonts). Yet, when I open a file with these fonts I get a Missing Fonts error with Gill Sans font missing. My colleagues don't get this error, and I have checked that the same fonts are installed on their machines. Can anyone help me?

Hi,
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or
/CannotEmbedFontPolicy /Error
or
/CannotEmbedFontPolicy /Ignore
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Is there some properties that need to be set while exporting to PDF?
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There is no difference in the contents of the trial of iWork you get with a new Mac or with iLife '06 & the retail box.
I've learned not to delete any of the fonts that come with Apple apps any more because of things like the error you got. It's odd that a Pages document is using that particular font. I have two copies of that font on my G5, one in the main fonts folder & another in a folder of fonts that came with AppleWorks. The one in the AppleWorks folder has an Apple version 3.3 © & a date of 2000. Both have an Esselte Letraset © with a date of 1990.

Loose Desired Fonts during Online PDF Conversion

Often fonts change when I upload files to the acrobat.com
website to convert them to .pdfs. How can I request that fonts I
want and that are visible on my computer monitor to be embedded
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Hello ajacks72,
Thanks for your post...
While we do our best to perform a 1:1 conversion to .Pdf,
some documents aren't able to be converted at 100% accuracy.
With conversion, there aren't font options, or other
conversion options to change to alter the outcome of the
conversion.
Are the fonts actually changing to another font family?
Which font are you using in the original document?
Could you share one of your word doc files that is being
converted improperly to [email protected] ? That way we can take a
look at the file, to better improve our conversion process.
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How can I find whatever object has this font problem and delete/change it?
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Missing Fonts Error Message-Pages 2.0.1

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CrushU
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Hi,
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EMPCD = REQUEST->GET_FORM_FIELD( 'emp' ).
MONTH = REQUEST->GET_FORM_FIELD( 'mn' ).
YEAR = REQUEST->GET_FORM_FIELD( 'yr' ).
W_IND = 'N' .
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DATA STR TYPE STRING.
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Hi Raja,
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Hi,
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Sree.

Receiving 'Missing Font' message - but have font on my system; and no one can open my PDFs

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I have a document that previously had no font issues at all. Now when I open it InDesign throws up a 'Missing font' error.
I have the correct fonts installed and 'open' in Suitcase Fusion.
The font is available in Simpletext and Pages, but not InDesign and Illustrator.
The troublesome font was OK the other day and has been since it was installed.
I've not changed anything that I'm aware of... but now InDesign won't 'see' the font.
In the 'Find Font' dialogue box the 'Path' says it's 'Unkown or missing'.
InDesign can see the other weights in the font family (bold, italic etc) but not regular. And yet the entire font family is in the same folder on my hard drive.
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Hi Bob, strangely... I've put the troublesome font, Dax (T1) Regular, in the Applications/Adobe InDesign CS4/Fonts folder and it seems to be working.
Never had to do that before.
Would be great to get back to 'normal'. If possible.
Although I have many duplicates spread across back-up drives and collected artwork folders, I've also tried to eliminate any duplicate 'open' versions. But the above solution is the only one that works at the moment.
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p.s. I also tried removing any AdobeFNT**.lst files, (where ** is a number) before the above work around. That didn't work either.

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Hello,
We're all using FrameMaker 10 on Windows 7.
My client and I are receiving the good old missing fonts error message, specifically:
The "ITC Stone Serif Std Medium Ital Italic" Font is not available.
It will be replaced by "Times New Roman Italic".
The "ITC Stone Sans Std Semibold" Font is not available.
It will be replaced by "Times New Roman".
First, the fonts are installed.
Second, Remember Missing Font Names is turned OFF. (Unchecked, cleared, etc.)
Third, the fonts are NOT in the document. I have saved the document as MIF. I have searched for the font names. Nothing. When I open the MIF file in FM, I don't get an error. But I save it as a .fm file, open it, and I receive the same error messages.
We don't use these fonts. We don't want them in our documents. I'm doing a massive clean up to get rid of old formats. About half of the files do not have any problems, but half do. I have tried everything:
- Generating a list of fonts. If the fonts are found, then I go in and manually apply the Default Para Font. Usually, doing this removes the font from the list of fonts. However, I still get the messages.
- Importing formats from a known good file.
- Editing the MIF, to the point of removing the entire paragraph, character, font, and table catalogs. (I started by deleting references to ITC Stone x, then went on to the more drastic measures.)
- Changing the default printer.
- Copying the text and pasting it into blank files based on known good files.
- I tried editing the maker.ini file to substitute fonts directly, but that didn't work. I may have been doing that wrong, though.
I've got over 10 years of FM experience, and I've never encountered a font problem that editing the MIF couldn't fix.
All of the documents came over from Frame 6. They're all in the same book.
We need to be able to work on the book file as an entity, without having to open the files that contain errors and leave them open.
Does anyone have any ideas?
Thank you very much!
~Robyn

I found the problem, but I'm not sure why it was a font problem to begin with:
Unresolved cross-references.
FM couldn't open all of the files in the book. Therefore, it couldn't update cross-references. It "thought" cross-references were unresolved.
I figured this out by deleting one page at a time from a Bad file. Then, I deleted one paragraph at a time from the Bad pages to determine that the cross-references were causing the problem.
I was cleaning up the book - deleting paragraph, character, cross-reference, table, and conditional text formats and master and reference pages. I then imported formats from a known Good file. The more files FM could open without errors, the fewer font errors I received. After I was able to generate/update the book, the font errors were gone.
Some of the font calls were on a reference page that was found only in select files. However, one would think that would show up in the MIF.
My best guess is that FM couldn't update the cross-reference formats without updating the cross-references, so it "thought" the text was still in the wrong font. That begs the question: Which came first, the unresolved cross-references or the missing fonts?
Of course, it doesn't explain why FM was complaining about a font that is installed.
Thank you everyone who took the time to answer. I'm sure this won't be the last time I run into this problem, and now I'll have a lot more knowledge for next time.
~Robyn

Missing font error on PDF conversion

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