Missing Fonts in my inDesign file...

Just recently completed an inDesign file, but it is telling me it has missing fonts. The file was originally started in CS4 by a coworker and completed by me in CS5. I'm confused because the fonts show up in the file, but still are classified as missing. I tried to send this file to print, but they could not print it because of the missing fonts. If anyone could help me out, you would be doing me a huge favor. Thanks everyone and have a great day.

imjimjim wrote:
I understand how to get the fonts to work and I just received the Helvetica font's from him and got those working but the Berthold Akzidenz Grotesk aren't working. They can in a file with a strange icon (a grey box with green letters that spelled out "exec").
This is the one:
It's Mac OS X very unhelpful 'unrecognized file type' default icon, and it might be anything, from an unrecognized file format (unlikely because OS X should recognize most font files) up to a damaged download.
imjimjim wrote:
When I "find first" to see where the missing font is located, its on the first and second pages and it is the background graphics, which I think an outside party designed. If I can't get the Berthold fonts to work, what should I do next?
That's a problem on a different level. Is this in a placed EPS or PDF, or (sigh) even a placed InDesign page? Then it was up to the original designer to embed the fonts used into the image -- or, failing that, convert to outlines (which ought not to be necessary in a moderately modern workflow). About the only way to get it to work is to actually install these fonts on your system as well and hope it's the exact same version.

Similar Messages

Outline missing fonts in an INDESIGN

Is there any way to outline the missing fonts in an InDesign client file so it doesn't mess up the layout?
I have tried to replace some of the missing fonts but not the same version so the text layout is affected.
Any suggestions?

And to add a postscript (not a PostScript) to this discussion, even if you had the fonts to provide the outlines, outlining text is really a bad idea for any number of reasons including (1) inability to subsequently edit the text in InDesign, (2) much lower print and display quality due to lack of font hinting (geometric scaling with outlines as opposed to intelligent scaling with fonts), and (3) inability to search and/or do text touch-up in Acrobat.
Ironically, some really misguided print service providers act like Luddites, requiring customers to outline all text. Adobe strongly recommends against this practice!!!
- Dov

How to get all paragraphs style and their fonts of a indesign file and write all info with para info into txt file with scripting

how to get all how to get all paragraphs style and their fonts of a indesign file and write all info with para info into txt file with scriptingstyle and their fonts of a indesign file and write all info with para info into txt file with scripting

I write the script this one works
          var par=doc.stories.everyItem().paragraphs.everyItem().getElements();
for(var i=par.length-1;i>=0;i--)
       var font=par[i].appliedParagraphStyle.name;
        var font1=par[i].appliedFont.name;
         var size=par[i].pointSize;
        WriteToFile (par[i].contents +   "\r" + "Style : " + font + "\r" + "FONT1 : " + font1 + "\r" + "Size : " + size + "\r", reportFilePath);
                        function WriteToFile(text, reportFilePath) {
    file = new File(reportFilePath);
    file.encoding = "UTF-8";
    if (file.exists) {
        file.open("e");
        file.seek(0, 2);
    else {
        file.open("w");
      file.writeln(text);
    file.close();
Thanks for all your support

Missing Font in Imported Excel File

I keep getting a "missing font" preflight error on an imported Excel chart placed into Indesign. Indesign CS4 wants me to apply a different font to the original file in Excel. The font in the original file is Arial. And Arial has been "installed" correctly. Not sure exactly why I keep getting this error. I've also tried changing the font to something else and I get the same error. Its as if the "Arial" Excel uses is not the same "Arial" that Adobe uses.
This is how I'm importing the Excel chart. I used the Adobe Acrobat distiller to convert the XLS to a PDF. Then I place the PDF file where I need it in my Indesign document. I export the file as a PDF because its easier to work with since I don't need to make any changes to the chart itself. I also find that Indesign doesn't like working with bigger Excel files for example, the selection box doesn't include the entire chart and its difficult to adjust the cells since Indesign adjusts the cell widths to be more narrow. If I import it as an unformated table, everything looks terrible and I end up spending so much time trying to get the chart to look the way I want it to.
Anyone having the same issues? I'll thinking about just ignoring the preflight warning as I can't find a way around this.

Basically I create the chart in Excel with the font "Arial", I then use the "Convert to Adobe PDF" button on the top of the toolbar. It does it's process of converting it then acrobat will open and show me the converted file. The file looks just the way it did in Excel which is what I want. I'm not exactly sure how to embed the font during this process. To me it seems that it should automatically do that when acrobat converts the file. I then "Place" the file into my Indesign document. Once placed the chart looks perfect and there are no highlighted missing font fields. Its just when I do a preflight check is when the error message appears.

Missing font makes Adobe InDesign CS4 6.0.4 crash

Hi!
I am having a problem with the latest version of Adobe InDesign CS4 (v 6.0.4).
I opened an old document which contained two missing fonts.
I was able to correct the first one by changing it to an existing font.
But when I tried to correct the second one, the application crashed.
I did this:
1. Opened the document with the missing font (the first font was now already corrected).
2. In the warning dialog window saying a font was missing, I clicked "Find Font".
3. The missing font was called "Helvetica (T1) Bold Narrow". I set it to be replaced by "Helvetica Regular".
4. Then I clicked "Change All".
5. Indesign CS4 crashes.
This is the information about the missing font (note that it says "First Used: na" which is strange):
Filename: <not installed>
Full Name: Helvetica
First Used: NA
Font: Helvetica (T1) Bold Narrow
PostScript Name: Helvetica-Narrow-Bold
Style: Bold Narrow
Type: Type 1
Version:
Restrictions: Unkonwn (Font is missing)
Path: Unknown (Font is missing)
Character Count: 27
Style Count: 0
Styles:
Page: none
Does anyone have a solution, or is this a bug?
Thanks

Hi! Thanks for your answer.
I am using Windows XP (SP3).
I tried to export my INDD file (ID CS4 format) to an INX file.
But that also made InDesign crash (perhaps because of the font thing).
Unfortunately I can't change the missing font of the text because:
* I can't see the text frame that contains the missing font.
* InDesign crashes when using the "Find Font" function.
However, this is not a big problem, I can still work with the file. But I will
always get the annoying warning about the missing font, and I prefer to
have no errors in my INDD files.

Missing fonts in Windows InDesign CC'14 vs OSX

We are a school with about 500 Windows 7 machines. We also have an iMac suite (about 25 strong). We have a Creative Cloud subscription and have deployed it to all of our computer suites and our iMac suite. CC 2014 versions of the relevant products have all been pushed out, so there should be parity between the two platforms.
Our problem is that our Windows clients are outright missing 90% of the TrueType fonts that are available on the OSX (Mavericks) clients. Most of the Media classes are taken in the iMac suite, and therefore the majority of their content has been created in there, but two or three times per week the classes rotate to a Windows suite. Some students are encountering issues where fonts are missing after opening their INDDs in InDesign for Windows.
I discovered that InDesign for OSX has vastly more fonts than on its Windows counterpart, specifically of the TrueType variety. About 90% of the TrueType fonts on Windows were missing. As far as I could tell, all of the OpenType fonts matched.
Students get the follow dialogue when they launch InDesign with a missing font:
So yeah, that's my issue. I've literally spent all afternoon researching this issue to no avail and am pretty much stumped at this point.
Any help and advice will be more than appreciated!
Thanks for reading.

Early on in the life of Mac OS X (which has been around for over 10 years in multiple versions—we're now at 10.10), Apple advertised how many beautiful fonts were available with Mac OS X. And, it's true, they do install a lot of TrueType fonts.
Microsoft provides much fewer. As far as I can tell, most of them are installed with you install Microsoft Office products.
It's just the way it is.
I guess you could show students a list of the fonts installed with Creative Cloud apps (Minion Pro, Myriad Pro, etc.). You could also teach them about downloading Typeset fonts (although they won't be able to carry those to another location which doesn't have a CC subscription).

CS4 - Missing Fonts Loader Plug-in?

I apologize if this has already been asked, but I am having difficulty with the missing fonts loader plug-in.
Q: Can some please give me a detailed (step-by-step) instructions for installing this plug in for CS4?
Q: What is this Microsoft Visual C++ 2005 Redistributable Package required for CS 4?
I need some assistance, please.
Thank you very much for any help!

I meant to add this as well.
Missing Fonts Loader Plug-in for Adobe InDesign CS4
The plug-in for Adobe InDesign CS4 is available on the Proxima Software Web site. This plug-in can automatically
activate missing fonts in Adobe InDesign documents.
Missing Fonts Loader Plug In
Product Adobe InDesign CS4 version 6.0
Description Automatic Activation of Missing Fonts
Operating System Microsoft Windows
Requirements Your missing fonts must be located in FontExpert
Groups (visible in the Groups view).
FontExpert 2009 version 10.0.
The plug-in may also work with FontExpert of earlier
versions 9 and 8, but FontExpert 2009 version 10.0 is
recommended.
File Name MissingFontsLoader.pln
How to Install the Plug-in
NOTE
The plug-in for InDesign CS4 requires Microsoft Visual C++ 2005 Redistributable Package
(available on the Proxima Software Web site, http://www.proximasoftware.com/download.htm ).
Copy the MissingFontsLoader.pln file to the Adobe InDesign plug-ins folder:
c:\Program Files\Adobe\Adobe InDesign CS4\Plug-Ins\MissingFontsLoader\MissingFontsLoader.pln
and RESTART Adobe InDesign.
(Where "c:\Program Files\Adobe\Adobe InDesign CS4\" is the folder where Adobe InDesign is installed.)
Using the Missing Fonts Loader Plug-in
This plug-in has an activation option: automatic (recommended) or manual.
Automatic Activation
The Missing Fonts Loader Plug-in loads missing fonts automatically when you open an Adobe InDesign document.
The plug-in searches for fonts in font groups defined in FontExpert. If a missing font is not found in the FontExpert
Groups view, it will not be activated, and the font will be marked by InDesign as a missing font (for the current
document).
3
Missing Fonts Loader Plug-In for Adobe InDesign CS4
In the picture below, the Missing Fonts Loader window shows an empty list of missing fonts for the current
document, because all fonts were activated automatically:
4
Missing Fonts Loader Plug-In for Adobe InDesign CS4
When InDesign opens the document, it may still mark fonts as missing, even though they were actually activated
by the plug-in during the opening of the document. In this case, you may be required to reopen document to let
InDesign know that all missing fonts are now activated.
The font information xml file helps solve this problem. It is recommended to select the Use font information xml
files option. Every time you save the .indd document, the Missing Fonts Loader plug-in will create a small xml file.
This xml file will include the list of fonts used in the corresponding .indd document. When this xml file is present,
the plugin can activate fonts just before the InDesign actually opens the document and searches it for missing
fonts. (You will find the xml file near the Adobe InDesign .indd document on your computer.)
Manual Activation
When the Activate Missing Fonts Automatically checkbox is cleared, the plug-in
does not activate missing fonts when you open the document. You can open the plug-in
window and activate fonts manually.
The Missing Fonts Loader window shows the list of missing fonts in current document:
5
Missing Fonts Loader Plug-In for Adobe InDesign CS4
Click the Activate All button to activate missing fonts.
Important Note
Unfortunately, when missing fonts are activated manually, you are usually required to close the InDesign
document and open it again to let the document "know" that new fonts became available. This is the
disadvantage of manual activation.
6
Missing Fonts Loader Plug-In for Adobe InDesign CS4
Technical Support
Please be sure to enter a correct e-mail address if you wish to receive a reply to your question or suggestion.
Your e-mail address will not be used in any automated subscriptions.
WE REPLY TO ALL CONTACT MESSAGES SENT TO US USING THE SUPPORT FORM OR VIA E-MAIL.
WE GUARANTEE SENDING A HUMAN-CREATED REPLY, NOT AUTOMATED.
Usually we reply within 8 hours, in many cases within 1 hour. The actual amount of time depends on your time
zone. If you didn't receive a reply from us, please make sure you entered a correct e-mail address on the form and
your Internet service provider isn’t using any anti-spam filters that may block messages with embedded
hyperlinks or file attachments.
Support Form on the Proxima Software Web site:
http://www.ProximaSoftware.com/contact.php
E-mail:
[email protected]

Missing fonts between synced documents

Hi, there!
I having missing font messages in Indesign documents that are synced via Creative Cloud Files. Both computer have these "missing fonts" installed and as far as I know they are not corrupted (i.e. can be used normally).
At first I thought that it was an issue caused because the versión of the font installed as it happened only with Font Awesome (an ever updating icons font). I downloaded and installed the most recent version of the font on both computers and the issue wasn't gone. Now it's happening with another font: ITC Officina Sans. I don't know what is going on, Anyone?
Some helpful facts:
- Computers involved: iMac 2012 and Mac Pro 2014 both using lastest version of Yosemite
- Indesign: lastest version installed, same with Adobe Creative Cloud desktop client.
- Problem only happens on synced files via Creative Cloud
- Font affected are not from Typekit
- Only happens on a huge project so far (We have been working on it for a long time so don't know if other projects may be affected)
- The project consist of a book and over 20 docs. Docs range from 6 to 50 megas in file size.
Thanks!

See Font Management in OS X, for starters.

Installing missing font during document opening

Hi All,
I have a requirement of installing the missing fonts in a document when the document is opened.
I have used the kMissingFontSignalResponderService to handle the missing font.
Because InDesign API does not provide any facility to install font, I have used the Windows API for the same.
When I get the missing font signal, I install the font using the ttf file and then broadcast the WM_FONTCHANGE message.
The problem is that I am not able to get the IPMFont instance of the just installed font. I require that instance to call the SetRequest(IPMFont*) method of IMissingFontSignalData. But I never get the instance for the recently installed font. Using methods like QueryFontByDisplayName in IFontMgr to get the IPMFont instance returns null for the installed font.
The font is indeed installed correctly but I am unable to notify the font manager about the new font.
Can anyone shed light to solve this issue?

Hi Andrew,
I tried ForceUpdateFontSystem too. Yet I do not get the IPMFont instance. Seems like the font manager is still unaware of the installed font. The font is indeed installed but the missing font alert appears once. If I open the document again there is no missing font alert as the font is indeed installed.
Can you kindly put some more inputs?

Missing Fonts after using Migration Assistant

I used the Migration Assistant to Migrate from one Mac to Another and now Indesign has missing fonts. I re-installed Indesign and it's still not working.
I am getting the following error - Missing Fonts The Doument "document.file" are not currently available on your system. The text will use a substitute font until the original font becomes available.
One of the font missing is ITC New Baskerville T1. But it's not only T1 fonts that are missing. I check with Font Book to make sure that this font is in there and it is. I cleared the font cache and checked adobe's documentation but I can't seem to figure this one out.
http://kb.adobe.com/selfservice/viewContent.do?externalId=327791
http://kb.adobe.com/selfservice/viewContent.do?externalId=328542
Please help !

Most Adobe products seem to install fonts in 'non-standard' places. So it is annoying but not a surprise that Migration Assistant didn't find them. It is odd that reinstalling InDesign didn't fix it. Try restarting while holding down the Shift key, that will boot you into Safe Mode which, among other things, flushes the font caches. Maybe it is just confused!

Missing font error on PDF conversion

FrameMaker book that has been updated and converted with same set of fonts and styles many times will not convert to PDF on one machine. (I use a Mac running XP in Parallels for Frame, then Distiller Mac.) The error is "findfont" looking for Helvetica-Oblique. This and all needed Helveticas are present, and I've updated this machine's Distiller's PDF font settings to know where they are--to no avail. I have set Distiller to either warn and continue or ignore missing fonts.
This same file converts with no trouble on a second Mac with the same set-up. Acrobat distills with warn and continue, the substituted and/or non-embedded fonts clearly visible in the job log, through all 182 pages of the book.
Is the problem a corrupt font? Bad settings file (and where might I locate it to replace)? Something in what Frame is generating (.ps file)? Printer driver (Acrobat printer actually hangs on either machine)? Should I post this query to the Acrobat forum?
Thanks for any insight....
Karen Robbins

Forgive my erroneous terminology.... Yes, FrameMaker can open the files with missing fonts. No problem finding .ps files: I actually distill manually because Distiller is on the Mac. No, I am not using a default printer that lists Helvetica Narrow Bold as a built-in font. This font occurs in a file to which I import a large amount of tabular text that is preformatted by an MML file. We've been doing it this way for more than 5 years. This will probably make you cringe: Helvetica Narrow is not, and has never been, installed on the Windows side--only on the Mac side where Distiller lives.
There are now potentially two problems:
1) When FrameMaker is set to a printer other than Adobe PDF, a .ps file is generated and yes, I can see where the file chokes in Distiller; if I modify the suspect font on that page, the .ps file will distill up to the next instance of that font. This problem is correctly dealt with via warn-and-continue and/or substitution settings on a second machine with the same set-up as the one on which the problem occurs. Note: Using Parallels to run Windows XP, which uses an HP printer driver to reach my physical local printer (regardless of the make/model it happens to be). On the second machine, I have network printers and several different PPDs.
2) When the FrameMaker printer is set to Adobe PDF on the problem machine, no .ps file is generated because that printer does not find Helvetica Narrow Bold--apparently just as it should.
Because FrameMaker can generate .ps files and Distiller can distill them on a second machine with the same (apparent) set-up, from the same source material, I want to understand what it is about the fonts, or the font substitution instruction, that is possibly causing the problem. Or, perhaps adding an additional printer PPD (one that works on the second machine) to the problem machine could clear this up?
Thanks for more insight....
Karen

Missing fonts in InDesign CS4 - even when 'open' in Suitcase Fusion 3

Hi all, I'm running InDesign CS4 on a Intel Mac Pro (tower), about 4 years old, running OSX Snow Leopard (all updates applied).
Using Suitcase Fusion V3 for font management.
I have a document that previously had no font issues at all. Now when I open it InDesign throws up a 'Missing font' error.
I have the correct fonts installed and 'open' in Suitcase Fusion.
The font is available in Simpletext and Pages, but not InDesign and Illustrator.
The troublesome font was OK the other day and has been since it was installed.
I've not changed anything that I'm aware of... but now InDesign won't 'see' the font.
In the 'Find Font' dialogue box the 'Path' says it's 'Unkown or missing'.
InDesign can see the other weights in the font family (bold, italic etc) but not regular. And yet the entire font family is in the same folder on my hard drive.
I've tried deleting all the' Adobe.lst' files. No Joy.
I've run Font Doctor on the whole font family, its says it's OK.
I've tried re-installing the font from a back-up. Nada.
If anyone has any suggestions..... feel free to let rip!
As ever, I await your expertise and unstinting knowledge in these matters And, needless to say, I'll be mighty appreciative for it!
RP

Hi Bob, strangely... I've put the troublesome font, Dax (T1) Regular, in the Applications/Adobe InDesign CS4/Fonts folder and it seems to be working.
Never had to do that before.
Would be great to get back to 'normal'. If possible.
Although I have many duplicates spread across back-up drives and collected artwork folders, I've also tried to eliminate any duplicate 'open' versions. But the above solution is the only one that works at the moment.
RP
p.s. I also tried removing any AdobeFNT**.lst files, (where ** is a number) before the above work around. That didn't work either.

How can I turn off the Typekit font check when opening files in InDesign

Adobe InDesign CC, Version 9.2.1 x32
Windows 7 Professional 64 bit
Every time I open an existing file in InDesign which is using a font I have installed on my PC I get the following message:
"No matches were found on TypeKit, click "Find Font" to replace with fonts that exist on your computer"
I'm able to click on Find Font and then select the font that TypeKit is unable to find - can I stop it checking for this as I have the font installed on my local machine?
Many thanks.

Hi Adrian,
I'm sorry that you ran into trouble with this. Some users have reported an issue in the current version of InDesign which can temporarily deactivate installed fonts. Please note that this is actually unrelated to Typekit; it just happens to occur at the time you see our logo in the missing fonts window.
The InDesign team is still investigating the factors which trigger this situation, but the basic issue is this: the Missing Fonts dialog causes fonts which are managed through Extensis Suitcase and FontExplorer to not auto-activate correctly, or for managed fonts to even be visible in the application after upgrade.
In both cases, the InDesign Missing Fonts dialog appears to override the Font Management tool dialogs that allow users to manage fonts within the Application.
If you use Suitcase Fusion, there is a simple configuration change needed:
1. close the Missing Fonts window
3. go to the Type menu and select "Suitcase Fusion 5".
3. From the submenu, choose "Library" and then check "All Libraries" so all fonts can be auto-activated as needed
4. from the Type menu, select "Suitcase Fusion 5" again, and then "Check Document’s Fonts" to activate the missing fonts,
If the font is being managed by Suitcase, it will find and update the fonts.
In FontExplorer, if your managed fonts are not visible in InDesign after upgrading to InDesign 9.2
Go to FontExplorer/Tools and select
1. Clean System Font Caches (this will require a system reboot)
2. Clean Application Font Caches
On non-Mavericks systems, you will need to de-activate and then reactivate font protection. Launch a terminal window and enter
sudo atsutil fontprotection -off
Then enter
sudo atsutil fontprotection -on
Relaunch InDesign. your managed fonts should now be visible and auto-activation should work.
The fonts can always be activated from within the Font Management software itself, even with the missing fonts dialog open.
The InDesign team is looking into the issue to determine the root cause as well; our apologies for any inconvenience it causes in the meantime.
Cheers,
Benjamin

[CC][AS] Font errrors in pdf files exported from Indesign

Hi,
With this post I would like to ask for some advice on a problem I'm having exporting Indesign files to PDF using Applescript.
I have a lot of Indesign documents, related to one particular client. All documents need to be exported to highres PDF using a preset.
When I export a file to PDF manually, the resulting PDF file is ok. No errors are displayed when opening the pdf-file in Acrobat (full and reader).
When I export the same file, with the same pdf preset, using a Applescript, the resulting PDF-file shows an error in Acrobat when it's opened.
The message "Cannot extract the embedded font '....' Some characters may not display or print correctly'.
I have this issue in Indesign CS 5.5, CS6 and CC. When trying it on a larger scale, 90% of all documents have this issue. When doing it manually, all resulting pdf-files are fine. I've double checked this with Enfocus Pitstop. All reports are fine.
The Applescript code I'm using...
tell active document
export format PDF type to myFilePath using "SheetCmyk_1v4_IND4" without showing options
end tell
... pretty basic code ... I've tried placing it in a try/catch block, but no error or exception is trown.
The font refered to in the messagebox, varies from document to document...
All fonts are present the document. No fonts are missing. I've cleared all font caches, multiple times, with no luck. All fonts are checked and are not corrupt or damaged. The Os x version i'm using is 10.8
Does anyone have any idea on how to solve this issue?
Thanx

Hi,
I've did a lot of test and changing the subset settings didn't solve anything.
I was able to create a temporarily fix for the problem. Every time a file has to be processed, I quit and relaunch Indesign. By doing so, I lose 80% performance because it takes longer to quit and relaunch the app, then to create the PDF-file. I went from a 3 second processing time, to 10 seconds, every time...
I think a cache problem could be the reason.
Does anyone know if you can clear the application cache using scripting, without quitting the Indesign app ?
Thanx
John

InDesign CS6 + Yosemite + Copy/Paste = Missing font

We use ITC Franklin Gothic throughout all of our pieces; it's installed and it's the default font setup. New and existing files have opened without issue until now. I opened an advertisement that needed to be resized, from our shared server and copied the contents. In a new document, I pasted the contents suddenly the font says it's missing. The images retained their links to the packaged folder on the server, the fonts just stopped working. I closed InDesign, then disconnected from the server in case there was some kind of conflict between the local font and the server font override from the packaged fonts folder (packaged from the local font installed, I made the source ad this same way). Loaded the new file, and got the expected missing links dialogue, but unexpectedly the fonts were still missing. I reviewed the missing fonts, and it was the entire family. I opened Suitcase, verified the fonts are active. Still no fonts in InDesign. Okay, disactivated font in Suitcase (maybe it needs an update), installed the font in Fontbook, need to get the ad done and I don't have time for this. Verified font works by opening a different file, making a new document, but as soon as I opened the ad with the missing the fonts, fonts go missing. I then changed the fonts to a different family, and tried changing them back, but the font doesn't even show in the list of fonts. I can't figure out why this particular method of copy and paste breaks the font. I've opened and created other files with this font family active, while this copy/paste file is open at the same time in another tab while it still says "no". The only work around I could use was to copy the entire packaged folder from the server to my desktop and just change the document properties to the size I need, then adjust the artwork to fit.
I'd like to find a resolution as to why copying and pasting broke this font even though the same missing font works fine simultaneously in a different document. Any suggestions/questions/thoughts/solutions would be very welcome.
System specs:
27" iMac (Mid-2011) 3.1 GHz i5
32 GB RAM
1 GB Video
10.10.2
Adobe InDesign CS6 8.1
Update: Looking through the font list, Franklin is being listed as a different font. Though the character palette, the font selected is ITC Franklin Gothic Std Book; the font listed in the Type drop-down menu is Myriad Pro, and once that was deactivated, Helvetica.

i don't see how that could be the case because I originally installed the font, created and packaged the ad, and the font is available for typesetting in a new document while this problematic document is open without being connected to the server.
I upgraded to creative cloud 2014 and this particular document is still a problem. This font issue is limited to this sole document. I'm guessing it has something to do with the copy and pasting. Tomorrow, I'll try replacing the font to something else and then copy/pasting it in the same way if it recreates the same problem with a different font.

Missing Fonts in my inDesign file...

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