Missing fonts/printing files

Hi there,
Does anyone can give some advise? About why I am getting a messages on my screen when I am saving a Illustrator file, saying that I am missing two fonts.
- I have tried to convert the text into outlines, but even though, is still showing me the messages of the missing fonts.
-In the other hand, the printer in order to avoid the same problem, is asking for the next information:
Please, send us the printing files (this is to say, all the information that our supplier needs to print the packs)
Since we have got a part of this information (pdf attached), our supplier needs a file with the types to prepare the printing  process.
     The fonts required are : FrutigerLTCom-BoldCn and RilloHeavy
Any ideas?

well the font is not allow to be embedded unfortunately
- I am using the CS6
- My type fo file is Adobe Illustrator Artwork 16.0
- I am missing the fonts when I am saving as a PDF file.I have been told that for them is easy to check the file in this way. Do you think I should change the way that I am saving it?
Thanks

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