Missing gift card money

hi guys can someone help me with this problem?
I bought my daughter a £15.00 gift card, and well she wanted to rent Inception on the store, so they asked me to authorise the computer, which I did, then asked for my password so I could rent it for her, however after that the amount disappeared from next to my username at the top and then asked for billing info. When we wanted to use money off the gift card that disappeared! then after trying to redeem it again it said it had already been redeemed. So we lost £15.00 without spending anything!

Hi
I just got hit for £125 from my card - 5 payments of £25
I have got it back from the bank, but my card is to be replaced and all accounts are beoing changed
Itunes wont return the money
I'll be reconsidering what I do, but probably I'll just keep topping up with giftcards

Similar Messages

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  • Gift card Money disappears?

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  • My old apple ID had a redeemed gift card on it with a balance still remaining. I made a new apple id today, and it says I cant use the remaning gift card money on any of my apps with my new apple id? The balance shoes up on my new apple id but it wont wor

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  • HT5577 Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.

    Hi, I can access my account, i have my username and password . But I forget my answer of the security question. And I lost the reset email. Any other way I can reset the reset email? I still have my redeemed gift card money in there.

    You need to contact Apple. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (93082)

  • HT5622 is the amount on my account from gift card money. or is it telling me my card balance

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    Welcome to Apple Support Communities
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  • TS1424 iTunes account continues to get "hacked", downloads [asian characters] app, then uses my iTunes gift-card money for in-game purchases.

    So what's going on?
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  • Gift card money given to somebody else.

    I recently tried to redeem a gift card my father got me for Christmas last year. When I entered the code, I was given an error. I then contacted support, who e-mail me a cut and paste response to try again. I did not have a chance that day. When I did a couple days later, it said the code was already redeemed. After a about ten emails, and two people responding, I was told the money had been redeemed to another account. They also said the money was still sitting there. This is a month later...
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    (102351)

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