Missing help contents - really need to reinstall?

Hi there,
from one day to the next I got problems with the Mac help viewer: when started I
- get an empty window
- "home" button takes you to the "home"page (the one with the iChat video conference ad picture) but no links work
- entering some search string either has no effect or sometimes yields a very small number of entries without apparent relation to the search string where the corresponding links do not work but take you back to the help "home"page
I followed the instructions as specified in post http://discussions.apple.com/thread.jspa?messageID=1724496&#1724496
which points to http://www.thexlab.com/faqs/helpviewer.html and which definitely is a very interesting and great resource.
I am at the stage where a review of the console log is suggested just prior to reinstalling help with Pacifist and before I go down that road I was wondering whether anybody might make anything out of the error message in the console log: Starting help viewer shows a number of messages. The last two messages incl the error read
2006-03-31 18:47:50.400 Help Viewer[343] lookupAnchorGlobally called with anchor = mchlp001, indices = {
[...contents removed: lots of help index files...]
}, and maxHits = 25
2006-03-31 18:47:50.483 Help Viewer[343] * NSRunLoop ignoring exception '* End of archive encountered prematurely at 400' that raised during posting of delayed perform with target 373cc0 and selector '_setupTOC'
Well, except for recognizing that something is wrong here, the question really is - what is wrong? And may I fix it without reinstalling the help files/system?
If the only recommendation is to reinstall the help files - my DVDs are for 10.4.2, but I have upgraded in the meantime to 10.4.5: So, where do I get the latest helpfiles?
Thanks
DocJoc
PPC G4 15" Powerbook Mac OS X (10.4.5)

If the only recommendation is to reinstall the help
files - my DVDs are for 10.4.2, but I have upgraded
in the meantime to 10.4.5: So, where do I get the
latest helpfiles?
You don't really upgrade the helpfiles like you upgrade your Apple software through the Software Update, Help Viewer automatically connects to Apple Support and fetches any updated info...

Similar Messages

I tried to open Photoshop Elements 11. I got a message that components of the application are missing and that I needed to reinstall Photoshop Elements. I purchased the software by downloading it from Adobe so how can I reinstall it?

I tried to open Photoshop Elements 11. I got a message that components of the application are missing and that I needed to reinstall Photoshop Elements. I purchased the software by downloading it from Adobe so how can I reinstall it?

Are you launching Pages from an icon in your Dock? Installing the update does not change the Dock icons & it does not remove the older versions. Go to your Applications folder & launch the new Pages from there.

HT201269 I forgot my password for Encrypt my Backup how can I reset that please help I really need it Urgently???

I forgot my password for Encrypt my Backup how can I reset that please help I really need it Urgently?

If you do not know the passcode then you cannot use the backup
Sorry

I received a gift card and when I redeemed it an error message said that I had some itunes files missing and that I needed to reinstall itunes. Will I still have all my credits when I download itunes?

I received an online gift card for Father's Day. When I tried to redeem the gift then I received a error message saying I had some itune files missing and I needed to reinstall/download itunes. Will I still have my previous purchase credits after downloading and reistalling itunes?

You will, because the credited funds are on your iTunes account, not the application. When you reinstall iTunes just configure it with your old iTunes account and your credits will be there waiting for you.

Compatibility Issues with CS2 and Windows 2000 XP??? This is supposed to be THE one operating system CS2 DOES WORK ON? Can someone help - I really need my CS2 back! Thanks.

HELP! Years ago - SEVEN to be exact- I PURCHASED Adobe CS2 and used it extensively. Then I was in an accident that took five years to recover from. After my recovery I tried to get back to using my Adobe products only to find that Adobe was discouraging use of CS2 and since I OWN a LICENSE and that was the LAST version I used I wanted to begin again with a version I am familiar with. Many months later, apparently I wasn't the only one who wanted to KEEP USING CS2 and now Adobe has made it possible to download this version for PC and MAC, BUT due to OS compatibility issues Adobe continues to discourage downloading and use. HERE'S THE THING: I have the SAME SYSTEM running the SAME OS as when I first PURCHASED IT. I have downloaded the EXACT SAME VERSION of CS2. It installs fine. But I cannot OPEN the application and the troubleshooter reports there are "COMPATIBILITY ISSUES". WHY?!?!?!?!?
I'm on a PC running Windows 2000 XP. I OWN a LICENSE for Adobe CS2 and it used to run on this very same machine. I had to re-format my system two years ago so it has much more free space but when I try to OPEN the application it won't run. When I run the Windows Troubleshooter it reports system compatibility issues?! Can anyone advise me what to try now??? Thank you.

Yes, I have. My system was completely cleaned of everything and I'm just now RE-INSTALLING CS2 for Windows2000 XP from the Adobe site that gives you versions to select for your OS. I have successfully downloaded disks 1,2 and 3 and I can INSTALL disks 1 and 2, but it FAILS at disk 3. I REALLY need to resolve this today because I need to submit some work by tomorrow and the troubleshooting isn't helping!
Can you advise anything else . . . anyone? Thank you!
Khrystle13

I lost Internet Explorer on my new computer. I tried to download firefox to a flash drive and install it on the other computer ,but it says something is missing. I really need help.

Please see question

Go to a suitable download page eg: [http://www.mozilla.com/en-US/firefox/all.html]
Download firefox, use the save option rather than install.
Save it directly to the flash drive, or to somewhere on your computer and copy/move it the flash drive.
However if IE is not working possibly you have some sort of setup problem so firefox may not work either.

Ibook G4 freezes either when its on the grey loading screen or the blue screen. Sometimes I get it to my desktop but it always freezes in like a minute. Someone help I really need this computer!

I have tried everything online and my iBook g4 wont stop freezing. Safe Mode doesnt even help, it still gets stuck on the blue screen! It either gets stuck on the grey loading screen or the blue screen. Rarely I am able to boot past everything and get to my desktop but after about 30 seconds it freezes again. This laptop was passed down to me and I have no original papers or disks that came with this laptop. I am really trying to figure this out without buying a disk because if it doesnt work I wont be out $60. Someone help I have tried putting it in safe mode single mode holding c down during start up! I need more options.. Please this is the only computer I have right now! (PS: I know warranty has expired a long long time ago)

Hello,
Some information you may or may not have read.
Troubleshooting portables that won't turn on or start up
http://support.apple.com/kb/TA25686?viewlocale=en_US
Troubleshooting: My computer won't turn on
http://support.apple.com/kb/TS1367
Without the disk you are limited on options. It could be an issue with the hard drive and would required the disk to run disk utility.

Please help . i really need help ! T^T

this is my recipt i want to return the ipad mini . i want to buy ipad mini the one that i can insert the sim card inside but this one is the wifi one which i can't put the sim card inside . i am now in thailand could u please tell me anywhere that i can return this . because i buy it as a gift to my parents and i just noticed this today . please contact me as soon as possible . i will be back to uk in 07/01/2014 which is over 14 days . i really want to return could you please give me any suggest about this ? i don't know why they give me this one . it is not the one that i wanted . please contact me as soon as possible ! .
<Personal Information Edited by Host>

You are not speaking to Apple here. We are all just users like you. I've asked the host to remove your private information from your post.
Unfortunately, there is nothing anyone here can do for you. You will need to contact the Apple Store from where you bought it.

Help, I really need yepnope 1.5.4. Really I do.

The link to that file on Github is a 404, and my Edge 2.0 published files are not showing up in IE 11. the error thrown for reference is
Object doesn't support property or method 'okToLaunchComposition'
Update to Edge Animate CC is here, fixing compatibility issues with IE11 « Adobe Edge Animate Team Blog
Long story short, I use Edge Animate to create show/hide pushdown ads that use a specific template in both Edge and DFP. I should have Edge 3 by now, have been asking for months, but in the meantime I have Edge 2.0 published files I need to be able to apply this hack to. Can anyone point me to a copy of yepnope 1.5.4
1) Download the latest version of yepnope (1.5.4 as of this writing) from Github and open it up in a code editor.
2) Open yourAwesomeFile_edgePreload.js (it’ll say “Do not edit this file” at the top – don’t worry, we won’t tell.)
3) Copy the contents of yepnope.1.5.4-min. js and paste into your preloader.js between:
if(!AdobeEdge.yepnope) {
and:
AdobeEdge.yepnope = window.yepnope;

hi,
here on cdn cloudfare minified: yepnope1.5.4
or v1.5.4 norm

Do I really need to reinstall Windows partition when upgrading to Leopard?

I've installed Leopard and installed the Leopard drivers in Windows. Now Startup Disk control panel does not show the Windows boot option. I can use it by holding down the Option key at boot time or by running BootChamp. Windows works fine.
I ran the Boot Camp Assistant and it says "This disk appears to have been partitioned by another utility, It must be erased before installing Windows" I used BCA to set the drive up (under beta of course.)
Any clue how to get back the startup disk option without reinstalling Windows? Should I really care about it?

All I did was do an archive/install of Leopard which went very smoothly. I then booted into my existing boot camp partition which was the boot camp beta/Vista Ultimate, stuck in my Leopard DVD and allowed it to upgrade the drivers. Everything went as smooth as silk, no problems. I can pick the windows partition as the startup disk or my Mac OS X 10.5 Leopard as the startup drive.
Of course I had everything backed up first just in case, but it went without a hitch. So I know it is possible to accomplish without having to reinstall windows.

Quicktime missing....need to reinstall itunes

First post and would appreciate any help!
I deleted an older version of QT and installed a newer version. Now Itunes won't open and it tells me it can't find QT and "reinstall" new version of Itunes. If I do this, where will all my music in my library go? Do I uninstall the version of Itunes I have on my computer? I have 1500 songs and don't want to lose them! Would appreciate any help!!! thanks
Vaio Windows XP

QT is showing on my all programs in windows. Click to open and get error message: QT failed to initalize. Error # -2093. Please make sure QT is properly installed on this computer..
okay. it sounds like the upgrade of your QuickTime didn't go through properly.
let's try swapping it out, taking a few additional explicit precautions with the uninstall/reinstall..
first, head into your Add/Remove programs and uninstall QuickTime.
Next, we’ll manually remove leftover program files and folders.
1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).
2. In My Computer, open Local Disk.
3. Open Program Files.
4. Right-click on the QuickTime folder and click Delete from the shortcut menu.
5. Navigate to C:\Windows\system32\.
6. Remove the files QuickTime.qts and QuicktimeVR.qtx.
7. Restart your computer.
Now, download and save a copy of the QT 7.1.6 standalone installer to your hard drive. (we'll run the install from there rather than online.) switch off antivirus and antispyware applications prior to the install.
Quicktime 7.1.6 Installers … get the one that doesn’t mention itunes
if that install goes through okay, does your itunes launch properly again?
(if you get an error message on the QT standalone reinstall, let us know what it says. include error message numbers if you're getting any.)

Please help, I really need this

Recently my battery ran out on my 3gs and the screen went yellow! i kept it charged in but the screen remained black. When I plugged it into my computer it said iPhone is in recovery mode? so I clicked on the restore button, it downloaded iOS4.3.5 and when it was installing it just stops at 'Preparing iPhone for Restore' and it just sits there for a long time (My iPhone screen remained black this whole time). Then after about 5 minutes a dialogue will pop up saying 'The iPhone "iPhone" could not be restored. An Unkown error occured (1601) please help! My warranty ran out on my 3GS!I completely uninstalled iTunes and Mobile Device Support and it still won't work! My iPhone won't even come on when it's trying to update!
but you guys don't understand. My iPhone won't even light up, I dont even get a white screen anymore. All I can hear is that it's turning on and off while it's plugged in usb. My screen is black! No matter what i do it wont even light up. When i try to update and restore the screen remains black guys please please help!
ALSO:
The last site that i had that my phone was on is when i was trying to restore it. A yellow screen popped up and then it slowly faded to black. At first it was just a yellow screen then it was fading to black with black verticle lines that slowly took over the whole screen making the screen black.

Follow the instructions here: http://support.apple.com/kb/ta38633
Do NOT skip any steps.

Help! I need to reinstall quicktime-

I ran into trouble after I downloaded Perian and Divx, hoping to view and (eventually) save avi files from my rca small wonder camera as quicktime files. At first it worked, but very quickly quicktime began to crash when I would try to open one of these files - and the next day it began to crash whenever I tried to open any files at all. These included standard .mov files. So I got desperate and thought I'd better get rid of Perian and Divx for mac, which I did. Quicktime still crashed. So then, just now, I decided to uninstall and then reinstall Quicktime. I did what I had done with Perian - searched for "quicktime" and trashed everything I found. This was a mistake! because, when I downloaded Quicktime 7.5 from the Apple site, it's just an updater, and there is nothing to update. How do I get the full program back?!!

Thanks! It is working now.
BTW, what are people doing about mov files opening extremely slowly, dropping frames, and so on? That's why I installed Perian in the first place (and also to view avi files). But I don't want to mess up Quicktime again - so how can I fix these problems. Apologies for spamming my own thread - and thanks for the advice.

HT1212 iTunes will not recognize my disabled iPhone 4s. Please help I really need my phone

Forgot my password now my phone is disabled. Im trying to do a factory reset through iTunes but iTunes isnt recognizing my phone at all. desperate fpr help!!!

iOS: Device not recognised in iTunes
Windows: http://support.apple.com/kb/TS1538

Help desperately really needed please

Im using front page and im trying to put a macromedia flash player into my webpage so when people click on it it will give them the allow or deny box for their webcam how can i do this? html code i cant seem to find only for movies nothing to enable webcam
anyone able to help me PLEASE

Welcome to Apple Discussions!
So the songs are not on your computer?
Either way, to start off, make sure everything is up to date...
iTunes
iPod Updater
Updating iPod's Software
btabz

Missing help contents - really need to reinstall?

Similar Messages

Maybe you are looking for