Missing hierarchy by downloading DNL_CUST_PROD1
Hi All,
I´m very new to the installation and configuration of a SRM sytem using the self service scenario. So, I have to apologise for my following question.According to this I have to set up a self service scenario with EBP 4.0 and SRM 3.0.
So, here is my problem. After doing all necessary configuration using the master and configuration guide, I want to import the produkt hierarchy object DNL_CUST_PROD1. After starting the initial download and activation the queue I get the error message: hierarchy FF572E09F3506B4F895F9E7533C39DOC missing. Although there is a product hierarchy in the backend system I cannot import this structure to the EBP system. Where can I find this missing hierarchy?
And why is in the BDoc description mentioned that this object is fully processed?
I would be very pleased if anybody can give me some advice to fix my problem.
Timo
Message was edited by: Timo Robens
Hi Tiest,
thank your for your answer. I was very happy to reach an answer by somebody.
According to your response I´m not quite sure if I know what you mean with product id. The backend system contains a product hierarchy with five levels.
The product id is in the range from 01 to 0101010101. But after reading the help, different notes and so on, I think that the problem is caused by the product groups, respectively the missing product group hierarchy,isn´t it? Can you give me a short example about the product id setting process? For your possible answer thanks a lot.
greetings
timo
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We are facing a problem here on downloading customizing objects - DNL_CUST_PROD1 and DNL_CUST_PAYPL.
These two objects are in RUNNING status in R3AM1 transaction in the CRM server. No error or no queue has also been generated for these two objects!! So, we are unable to trace the flow.
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Should DNL_CUST_PROD1 be dowbloaded before DNL_CUST_PROD3??? If so, how can I cancel DNL_CUST_PROD3 in CRM before trying to download DNL_CUST_PROD1 again?
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