Missing hierarchy by downloading DNL_CUST_PROD1

Hi All,
I´m very new to the installation and configuration of a SRM sytem using the self service scenario. So, I have to apologise for my following question.According to this I have to set up a self service scenario with EBP 4.0 and SRM 3.0.
So, here is my problem. After doing all necessary configuration using the master and configuration guide, I want to import the produkt hierarchy object DNL_CUST_PROD1. After starting the initial download and activation the queue I get the error message: hierarchy FF572E09F3506B4F895F9E7533C39DOC missing. Although there is a product hierarchy in the backend system I cannot import this structure to the EBP system. Where can I find this missing hierarchy?
And why is in the BDoc description mentioned that this object is fully processed?
I would be very pleased if anybody can give me some advice to fix my problem.
Timo
Message was edited by: Timo Robens

Hi Tiest,
thank your for your answer. I was very happy to reach an answer by somebody.
According to your response I´m not quite sure if I know what  you mean with product id. The backend system contains a product hierarchy with five levels.
The product id is in the range from 01 to 0101010101. But after reading the help, different notes and so on, I think that the problem is caused by the product groups, respectively the missing product group hierarchy,isn´t it? Can you give me a short example about the product id setting process? For your possible answer thanks a lot.
greetings
timo

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