Missing Hp media smart photo files

I am trying to import my photos from my iPad and my photo file will not load.  All the other tabs work - like the video files etc.  How do I reinstall this or find a solution to this?  Sorry not very techie.

At the uninstall area it tells me the product definition file is lost.  How do I find this?

Similar Messages

  • Trouble with HP Media Smart Photos

    My HP Media Smart Photos has suddenly stopped working.  When I try to open my photos, it stays on for a few seconds and then closes.  I am thinking that I need to re-install the Media Smart Photo software; however, I have to uninstall the old software before I can re-install.  Won't I lose the photos that I have previously imported into Media Smart? 
    Second question:  has anyone had this problem with Media Smart Photos closing after a few seconds?
    Windows 7 64-bit;    HP Pavilion dv6t-3100 Entertainment Notebook PC
    This question was solved.
    View Solution.

    Hi,
    It does sound like the existing installation of MediaSmart Photo is corrupt, however the software only indexes images that are present on your hard drive, so uninstalling then reinstalling this product will not result in the loss of any pictures.
    Note that when the reinstalling has completed, launch the software and let it re-index your media files - this can take a few minutes depending on the number of images.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
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    Microsoft MVP - Windows Experience

  • Copy pictures from HP media Smart photo to computer

    Hi,
    How do I copy pictures  from HP media Smart photo to my computer? I've tried right clicking and dragging. I don't normally use the MediaSmart Program and I'm not sure how I ended up with my pictures there....
    Thanks for any help you can give me!
    Sincerely,
    KLG

    Kgro, welcome to the forum.
    Here is a guide that may help you solve your problem.  Watch the videos to see what they have to say.
    Please click the "Thumbs up + button" if I have helped you and click "Accept as Solution" if your problem is solved.
    Signature:
    HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
    HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
    HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
    HP Photosmart 7520 AIO
    ++++++++++++++++++
    **Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
    Intelligence is God given; Wisdom is the sum of our mistakes!
    I am not an HP employee.

  • HP Media Smart Photo Main Program

    When I click on my HP Media Smart Photo Icon, I get a message that says HP Media Smart Photo main program has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. close program

    Hello RamonGon,
    Here is a thread with a similar issue you are experiencing.
    http://goo.gl/orWLF
    I would perform the same steps as outlined that worked for the other customer.
    Reinstall the application with Recovery Manager
    Restart the PC
    After the reboot open the application and see if the problem continues.
    If I have helped you in any way click the Kudos button to say Thanks.
    The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
    - Friendship is magical.

  • Hp media smart photo

    Hi, I have hp media smart photo system.  I tried to send pictures to snapfish, who I already have an account with, but it tells me that your username or password is wrong.  I have changed password 3 times.  I go directly in to snapfish from on line and sign right in with no problems.  How can I fix this without losing my photos that are already in media smart?  
    Please help. 
    I have windows 7 

    Has MediaSmart ever connected to Snapfish before?
    I would recommend backing up all of the photos that are in MediaSmart because I wouldn't want you to lose any of them inadvertently in troubleshooting efforts. 
    I would like to see what version of MediaSmart Photo you have. 
    Open MediaSmart Photo > Click Settings > Click About > Make note of the version and post it in your reply, please.
    Compare that version number with the latest version number below. 
    HP MediaSmart Photo Software version 4.1.4319 (sp49982)
    If you have an earlier version than this. Go ahead and install the latest version. Even if you have the same version number it could be helpful to uninstall it and reinstall it, in case some part of the software became corrupt.
    Let me know what steps you took if you don't mind and also let me know if it had ever connected to Snapfish before, if you don't mind. Hope this helps!

  • My HP MEDIA SMART missing the "MEDIA SMART DVD" option.

    I've been having trouble with my cd/dvd drive not reading disks. I notice that HP Media Smart is missing "Media Smart DVD" option.
    How do I fix?

    MrManFan,
    Do you get the same error message using a non-copied commerical DVD or commerical CD?
    Look over the tips under this post and see if they help are useful.
    What model HP PC are you using?
    Go into Device Manager and find the optical drive.  What model is it?
    HP DV9700, t9300, Nvidia 8600, 4GB, Crucial C300 128GB SSD
    HP Photosmart Premium C309G, HP Photosmart 6520
    HP Touchpad, HP Chromebook 11
    Custom i7-4770k,Z-87, 8GB, Vertex 3 SSD, Samsung EVO SSD, Corsair HX650,GTX 760
    Custom i7-4790k,Z-97, 16GB, Vertex 3 SSD, Plextor M.2 SSD, Samsung EVO SSD, Corsair HX650, GTX 660TI
    Windows 7/8 UEFI/Legacy mode, MBR/GPT

  • Media Smart Photo Printing

    I have a new HP and it has Media Smart. I transferred all of my photos to the new PC and they all loaded into Media Smart. I can access the pictures but when I try to print them it goes to the Fax center. I can get a pop up that says local printer but it goes right back to fax. Another window says I can close the program or go online to fix. I click go online and then everything freezes

    Try installing the latest HP MediaSmart Photo software from the following weblink:
    http://ftp.hp.com/pub/softpaq/sp51001-51500/sp5103​1.exe
    I am an HP employee.
    Regards,
    Vidya
    Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
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  • Roxio media manager missing Roxio media manager.msi file can't cancle installation

    Roxio media manager is trying to installing something but it gets to the end and say it can't find Roxio media manager.msi. so basicly i need the file. I can't cancle whats it's doing as it keeps restarting. It just bugging my now as i can't uninstall anything else and I need to to fix another not related problem

    start- run, type
    msconfig and press OK
    clcik on STARTUP tab at the top, right down whats either checked or unchecked(whichever is the smallest option)
    click disable all button
    click on the SERVICES tab at the top
    at the bottom click checkmark in "hide all microsoft services"
    again write down what is or isnt checked(smallest option)
    click DISABLE ALL button
    restart PC
    when you boot up you get a popup saying you ahve used the MS config utility, place check mark in box and click OK
    next open the internet and download
    Windows Installer CleanUp Utilityinstall program and run it, in the list find anything blackberry, roxio, research in motion, or installer related. remove them
    next we are going to perform a clean uninstall of DTM
    http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB02206&sliceId=1&docTy...
    anywhere in the DOC, if it tells you to delete research in motion, also delete roxio if you see it.
    then you can go back to MSCONFIG and put your startup and services back to the way they were
    then get the latest desktop manager 5.0, if you dont plan on using media manager, dont install it, its a resource hog

  • HP Media Smart Photo problem

    I have a HP Pavilion p6310y PC, when I view a picture from my picture library then try to close the program I get the following message "HP MediaSmart photo main program is not responding". I didn't have problems with this until a few months ago. I just didn't have the time to ask for a solution to this problem. Thank you for your help.

    Hi,
    Try using Recovery Manager to reinstall HP MediaSmart Photo - the procedure for using recovery manager to reinstall Software and Drivers is detailed in the relevant document on the link below.
    Recovery Manager - Windows 8.
    Recovery Manager - Windows 7
    Recovery Manager - Windows Vista
    After the reinstallation has completed, restart the PC.
    Regards,
    DP-K
    ****Click the White thumb to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    ****I don't work for HP****
    Microsoft MVP - Windows Experience

  • How do i change hp media smart photo?

    dont get me wrong...i loooove windows 7, but i dont like viewing my pictures...is there a way to change it back to windows 6? that was MUCH easier to use!

    Hello there! Welcome to the forums @Adpete 
    After searching the forums for you, I would suggest checking out these instructions by @Gemini02 on how to change the language on your Envy 4500.
    Re: wrong language Envy 4500
    I hope that does the trick, cheers
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Media smart DVD stopped playing blue rays and no longer responds

    I have a DV5z-1200 cto, os win7. i watch a lot of blue rays on it. i just purchased the new tron bluray and half way thru it froze. i tried to shut the machine off but it wouldnt respond. i was able to get into set up and noticed i had a new update (4.something). so i did it and now i get nothing. the drive just keeps rereading the same spot. i have uninstalled the update and when this happened Mediasmart stopped working all together. i reinstalled all the older versions but i couldn't find my original version 3.8 or something like that. i could then get a blu ray to start but now the message about you need to contact your firmware provider on the disk keeps popping up and the disks no longer play. can some one please help.

    Uninstall your present Media Smart with Revo Uninstaller, use the trial.
     http://www.revouninstaller.com/revo_uninstaller_free_download.html
     Restart and install CCleanr and run it's registry cleaner and repeat until it finds nothing. When it finds nothing restart the machine. It will give the option to save a back up of the registry files you are about to delete, save these all as a precaution and note where they have been saved.
     Personally I have never had to reinstall the files, but I like to save them anyway, and when you are satisfied that everything is fine, then you may delete them.
     http://www.filehippo.com/download_ccleaner/
     Here is the Media Smart DVD file.  http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-87326-1&lc=en&dlc=en&cc=us&...
    Save this to the desk top and right click to go to properties, and in the "Generals" tab it should read Size: 55,380,920 bytes and Size on disk: 55,382,016 bytes. If this is incorrect then you must disable Webroot Internet and try again.
     If it is correct down load 7-Zip and right click to "extract files" open that folder and find the  "src' file. Open that and look for "Setup" the sixth one from the bottom. Click on that to install.
     http://www.7-zip.org/download.html  (the one at the top of the list, type exe for 32 bit W7)
     Before following this procedure for installation, make sure that you have disconnected from the internet and that your Webroot security is totally disabled. Remember to restart your machine after installing Media Smart and when it says "Press Play to Play" do not do this, it should load by it self.
     This is a slightly older version, but I have tested with Tron and Harry Potter with ATI graphics and I know it works. The most recent on your support page is having a problem with some of the ATI graphics cards.
     This procedure was discovered by another member on the forum, DavidPK, and so far has been the most successful. I am also hoping that disabling WebRoot will solve the problem here.

  • How do I move my photos out of Media Smart to another file

    Hi, I've recently uploaded my photos on different days, from my camera to my HP Paviliion Entertainment PC using the HP Media Smart upload& edit photos function.  But now I want to put all those photos together in one file in 'My Pictures'. I also want to take some of those photos and send to a memory stick.
    But... I cannot find any option to select All, cut, move or copy my photos to do the above!
    Can anyone help please...
    Cheers Fav1961

    To the first poster: Tell us then. Don't keep us in suspense.

  • How do I move my photos out of Media Smart to another file on my computer, like My Pictures?

    I uploaded my photos from my camera for the first time using HP Mediasmart, and now I cannot get them into my normal photo file called, My Pictures. I normally use a windows program to upload to my computer, but thought I would try something new. Now my photos are deleted from my camera, and I cannot get them into my normal photo collection! There is no way to drag or right click or anything! How does this work?
    This question was solved.
    View Solution.

    Thank you for your input. I guess I will stick with the manual method. In a way it actually gives me more control.
    As far as editing, I bet you will go "argh" with me too, because I use a very simple, free online program called "Ribbet" which I just love!  It does not organize my photos, just offers editing tools. It also saves my edited photos for future edits or even changes to edits I've already done, which most free programs don't offer. It used to be called "Picnik" until google+ ate that up and thinned it out, then absorbed what was left of it into Picassa.
    Always an adventure here on the computer!
    smiles
    Roxanne

  • Missing Horizontal Photo Files - Thumbnails visible

    I was going back through my iPhoto Library and came across a strange issue. It appears that a vast majority of my horizontal photo files are missing starting in July of this year and going back to 2005. The thumbnails show up but when I doubleclick I get the dreaded exclamation point. When I search for the file, it is not on the harddrive. Fortunately I have a backup from August that appears to have the pictures in it, I started using a Time Capsule in September and it only has the corrupt library on it.
    1. How do I get these pictures back, where did they go?
    2. How do I restore from the backup harddrive? I cannot go through thousands of pictures, write down the file name and restore them one by one?
    3. Doesn't this seem odd that the files for the vertically aligned photos are OK?
    4. This is extremely disconcerting, ie what else is missing?

    sareddie
    Your files should be perfectly safe...
    iPhoto (like iTunes) is a database but unlike most databases which hide the data away from the file system, it stores the data in plain sight. So rebuilding works on the files that track the pictures, rather than on the pictures themselves.
    Here's how the iPhoto Library Folder is structured: In this folder there are various files, which are the Library itself and some ancillary files. Then you have three folders
    Originals are the photos as they were downloaded from your camera or scanner.
    (ii) Modified contains edited pics, shots that you have cropped, rotated or changed in any way.
    This allows the Photos -> Revert to Original command - very useful if you don't like the changes you've made.
    (iii) Data holds the thumbnails the the app needs to show you the photos in the iPhoto Window.
    So that explains why the Modified Version of a pic is present, but begs a question... where have your missing pics gone? And how did they get there?
    Rebuilding a database would try to recreate the link between the thumbnail in the iPhoto Window and the file, but if the file is missing, it obviously cannot do it.
    Is there any possibility that you - or another user - might had accidently deleted or moved these files? Are they in your trash? If you have a file name try Spotlight for them.
    Regards
    TD

  • Motherboard crashed, hard drive missing LR and 100 gigs of photo files

    able to save drive, put in ext ensclosure and hooked it up tp laptop.  am able to open My Pictures folder, only 10 gigs worth of pics visible.
    should be 126 gigs.  most programs still on drive and accessible: i tunes, all canon photo software, etc.  the LR catalog is nowhere to be found.
    when this drive was in the desktop there was 25 gigs free space left.  viewing the drive hooked up to laptop it also shows 25 gigs free.
    wondering if this info is false.  if not, where are my missing files and LR ???
    i do have my stuff backed up but not sure if all of it backed up, specifically some photo files.
    have tried booting from the drive instead of from laptop drive, windows would not allow.  desktop was xps, laptop is vista.  during that boot i actually saw the xps logo come up a couple of times but then it went to vista.
    any help would be appreciated.
    a tech friend suggested hooking drive up to his linux os which i am going to do this weekend.

    Sounds like you have two problems. 1) Unable to load LR onto the second system (laptop) and 2) the hard drive with original system files has a corrupted file system due to motherboard failure and system crash.
    Problem 1: LR license activation allows loading onto two (2) systems. Did you load LR on two systems prior to the crash, which is now preventing you from activating the copy on your laptop? You may need to call Adobe Tech Support to "free-up" the license on your crashed system.
    Problem 2: You will need to some data recovery work, due to a corrupted file system on the original HDD. There are numerous data recovery software applications available as freeware or for purchase:
    http://reviews.cnet.com/data-recovery-software/
    I only have experience with Acronis True Image Home 2010, and definitely would NOT recommend their products due to bugs and poor tech support. Perhaps someone else on the LR forums can suggest a specific data recovery application?

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