Missing Index topics, links and .htm files

I hope someone can help with this, as I am very frustrated
right now. I normally use RoboHelpX5, but have also tried this in
RoboHelp7.
If I generate a Winhelp2000 version of our help system,
everything appears normal. All of the specified index keywords are
there, all of the links are there, etc.
But if I generate either HTML or WebHelp versions using the
same source, as I'm supposed to be able to, for some reason:
1. Index entries for certain topics disappear from the list.
If I manually add the topic to the index again and save, then
regenerate the help files, the topic is still missing from the
index.
2. The hyperlinks for the missing items in #1 above do not
appear. The original text is there, but there is no hyperlink. If I
try to add a hyperlink again, the topic appears in the list, but
once I regenerate the help files, the link disappears again.
3. The individual .htm file for the missing items in #1 above
are not being generated.
Is there some reason why these topics are being dropped from
the html and webhelp versions of the help system? Is there some
sort of topic formatting or setting I am missing? I have tried to
compare working topics vs. missing topics, and cannot find anything
different in my Word document formatting.
I have tried creating a completely different help system,
using clean documents with no RoboHelp formatting, and consistently
have problems with the same topics. I even tried on another
computer that had never had RoboHelp on it before. That didn't make
any difference. The topics were still missing from the index, the
hyperlinks to those topics were still missing, and the individual
.htm files were not generated.
Any help would be appreciated.
Stephanie
(ow_mas)

Hi,
I ran into the same problem today with some top level Index
entries not showing up in WebHelp. I discovered how to fix it by
comparing the entries that did show up with those that didn't. If
an entry had a topic associated with it, it showed up; if it has a
cross-reference, it doesn't.
Double click an Index entry in the Index pane (or right click
and choose Properties), then clear the Cross-reference checkbox.
Repeat for each entry that has a cross-reference instead of a
topic. There may be a global way to fix them all, but I haven't
found it yet. Then recompile your help, Voila!
Hope this helps....
Zie3D

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