Missing item in package

I ordered the "Belkin - Home and Vehicle Chargers for Select Apple® iPad®, iPhone®, and iPod® Models" on 5/16. I received the package today (5/20), but only found the home charger in there, and the vehicle charger was missing. I noticed that on the side of the home charger's box there was a tape holding them as a bundle, but the tape was cut in half. The packaging bag was big enough to fit both the home and vehicle charger in there, but the person who was processing my order obviously misplaced, or forgot to put the vehicle charger in there. How do I explain to the staff that I only received part of the bundle item in the package? Because on the invoice, they were stated as (1) item.
Thank you in advance.
Solved!
Go to Solution.

Hi kaiken,
Whether I’m checking my Facebook before going to bed or I’m listening to my music on a long car trip, it seems like I’m on my phone 24/7. This is why I have a charger at home, at work, and in my car to make sure I never have to go without it. I understand needing to make sure your phone is charged at all times, so I’m sorry to hear you didn’t receive the second half of your charger kit.
Should you ever find that your online purchase is missing an item or you received something other than what you ordered, you should have two ways in which to resolve this. You may either visit your local store for assistance or call us for a return shipping label to mail it back to us for an exchange or refund. In your case though, it’s a bit more complicated as you’re missing a part of one whole item. As a result, please know I’ve sent you a private message to discuss the options we have available to us from here. You may view it by logging into the forum and clicking on the envelope icon in the upper right-hand corner of the page.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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