Missing Keyboard - Duplicate Last name in contacts - Background randomly back to default

My husband and I both just got the HTC incredible 2.  I got the same phone so that we would have a better chance at troubleshooting if anything came up.  I still can't figure out either of these.
First of all there is NO keyboard anywhere on his phone.  He cannot type anything anywhere, contacts or otherwise.  When we go under settings and keyboard, there is nothing listed. 
At the same time that the keyboard dissapeared the background on the phone changed from his chosen map design, to the rainbow default background.   And we are unable to restore the other one. 
Second problem also happened on  his old phone, a Gzone Ravine.  His contacts will randomly have 2 last names.  Ex: John Doe Doe.  He will fix it and it will happen to other contacts, or the same one again.  Totally random.   He believes it is something with the backup assistant.  When they transferred his contacts from to the droid with the assitant the problem was not there.  However after a couple days the duplicate last names started showing  up again.  
Has anyone known of a bug or virus attached wiht the backup assistant?
Thanks in advance!

For the first issue it sounds like a call to tech support is in order.  Honestly, a factory reset might help but if it's brand new shouldn't need that yet.  I would say if you are within your 14 days go back to where you bought it and exchange for a new one.  If you are outside of 14 days I would definately say tech support.
As far as backup assistant goes I would check and see what it says for the names on My Verizon.  Make sure everything is correct on both sides and then snyc it.
Hope this helps and you get your answers.

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