Missing Keylight preset

Searched effects and presets and can't find the "keylight + Key Cleaner + Advanced Spill Suppressor" preset. Using Adobe After Effects CC on Windows. Appears to be up to date.

That is in After Effects CC 2014 (13.0), not After Effects CC (12.x):
http://blogs.adobe.com/aftereffects/2014/04/new-changed-after-effects-cc-2014.html

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Missing Sequence Presets in Premiere Pro CC

I've recently installed Premiere Pro CC and there are loads of presets missing on the new sequences dialogue box.
Beside, I can't open and preview MP4 file which works fine in CS6.
My operating system is Windows 7.
I've tried these two methods and didn't solve the problem:
http://helpx.adobe.com/premiere-pro/kb/features-presets-missing-premiere-pro.html
http://helpx.adobe.com/premiere-pro/kb/missing-sequence-presets.html
Any help will be appreciated!

MP4 and MXF files used to work well in cs6, why can't those files work with cc version?
I hope these 3 screen shots will help you understand my problem, Thanks for your kindness!

Premiere Pro CS4 - Missing Sequence Presets?

Hi -
I recently installed the Production Premium suite on a mac running snow leopard, and ran all the updates. Premiere is at version 4.2.1. When I create a new sequence, these are my preset options:
Am I missing the XDCAM EX and XDCAM HD presets, or am I just not looking in the right place?
Incidentally, when I installed the suite, I ran into a problem where After Effects wouldn't launch. This was solved by uninstalling and reinstalling that particular app. I got an error message right at the end of that re-installation (a generic DONE WITH ERRORS), but everything has been working just fine with that program. Is it possible Premiere was affected by my re-install of AE?
Thanks for your help.
Ed

I gave it another try, and I now have both After Effects launching and otherwise behaving as it should, and I have the missing sequence presets back in Premiere. I followed both your instructions to the letter, making sure not to open any other programs during the installation process and rebooting the computer after each step. I even ran CleanScript four times, just to make sure. (It didn't find anything, but perhaps it helped anyway?)
One other thing I did differently was to avoid the Adobe Updater. After installing CS4 this latest time, the first thing I did before adding any of the updates was to check After Effects (it launched) and Premiere (the presets were all there). On my first two installations, I just went straight from installation to having Adobe Updater download and install all the updates. It's possible that things were working fine, and the problems were introduced during the mass installation of all the updates. So this time, starting with After Effects, I downloaded just the 9.0.2 update and installed it, rebooted, and then checked both AE and Premiere - everything was still fine. Then I did the same with the 4.2.1 update for Premiere, rebooted, and checked them both - still fine. I ended up doing each app one at a time, checking along the way to make sure no particular update broke anything else in the suite. It was probably a bit overkill after those first two, but I was so close, I didn't want to screw it up by being careless.
Incidentally, after that second installation didn't work, I submitted a ticket to Adobe Customer Support. They got back to me last night, and their solution was to just download the plugins for the missing presets here:
www.adobe.com/products/plugins/premiere/
If anyone else is having difficulty, maybe that's another way to go.
Thanks again for your advice.
Ed

Missing Library presets in Encore CS5.1. Is there a download for this?

I have Adobe Encore CS5.1 running on my Mac, however the preset library is empty. The only link I could find to download them was this: http://helpx.adobe.com/x-productkb/multi/library-functional-content-missing.html#Download the extra library content but this only seems to cater for CS6 and upwards. Is there somewhere I can retrieve the library folder?

No I downloaded the CS5.5 creative suite a few years ago. Although all the products are CS5.5, for some reason Encore is CS5.1. I'm sure why that is, but the library is completely empty.
Encore was not a "full" upgrade, so it got a minor version increase. But the bottom line is that the version of Encore in CS 5.5 is Encore CS5.1.
An oddity of the Encore CS6 library install is that it REMOVED the library for CS5.1. Never did figure out what the logic was or whether it was a bug. A real mess.
But the bottom line for you is to use the CS6 library but install it using the following method rather than the dmg installer.
Encore Help | Download full library content/functional content
This method just involves extracting it and putting the folders in the right places. In addition to the library folder, you can also put the styles (fonts etc) and templates (flash export) in.
Edit: if it wasn't clear, you are going to put the library etc into your Encore 5.1 install directory.

Missing Sequence Presets in PremierePro CS6

I'm trialling Premiere CS6 and there are loads of presets missing on the sequences! XDCAM, Red, AVCHD, Canon.... all missing! Any suggestions appreciated. I have CS5 and that's all fine!

Hi,
I know it's been a while but I have a found a solution that worked for me.
I also work for a company that doesn't allow direct connection to the internet but has an internal network and proxy.
When I installed Adobe Creative Suite and successfully activated it via offline method (or so I thought), I would only see six basic presets for premiere pro, and was missing full hd projects etc.
It seems that Adobe doesn't like network domains and was picking up web packets even behind the proxy; and refused to activate properly (the clue was Adobe Encore refusing to start).
What I did was open Adobe Reader (pure coincidence), click Help > Deactivate because the option was greyed out in Premiere, then completely shut off my network card* and clicked help > activate in Premiere. Restarted Premiere and everything worked fine...
Hope that helps.
* on Windows 7 : Network and Sharing Centre > Change Adapter Settings > Right click > Deactivate

Missing Effect Preset / Restore Effect Preset

Most of my Effect Presets are missing!!!
EXAMPLE: Tube-modeled Compressor Presets are there;
Multiband Compressor dropdown only shows "Default"-- No other preset options;
Stereo Imagery + Center Channel Extractor dropdown only shows "Extract"-- No other preset options.
I already tried going to Documents + Adobe + Audition and making a copy of "3.0" folder (pasted it to desktop), then deleted the original one. Started Audition. Audition automatically restored the "3.0" folder (which contained "scripts" folder)-- No luck.
If my only choice is to do a complete reinstall of the program, can you suggest a link to instructions on how to perform said reinstall?-- I'm having a great deal of difficulty finding answers through this site's search function(!!!)
I'm running Audition 3.0.1, Build 8347.0
Win Vista, Svc Pack 2, 32-bit
Thanks, in advance!

Todd_Kopriva wrote:
Steve, do you ever use the Audition Community Help search? I find that it does a pretty good job of searching within this forum, the Audio Masters forum, and so on.
I didn't see in the first page of hits any direct reference to where I pointed, only an indirect one. As a search engine, I'd say it was pretty restricted compared to Google. If I put the search 'Audition effects presets missing' into Google, the first result is a link to the reference I gave.
And that's because we didn't fight the rest of the world, and let Google reference the AudioMasters site for sensible search links. And since we rescued all of the FAQs that were a part of this forum (with the majority intellectual copyright holder's active encouragement, I might add), tidied them up a bit and rehosted them, they come up most sensibly with a Google search now, not an Adobe one.
So why doesn't the Adobe community help search reference them directly as well? Strikes me that would be rather more sensible. We don't have any objections to that in the slightest, but I have to tell you that it's Google that we get most hits from with the FAQ stuff...
As for the search I was intending (although rather imprecisely) to refer to in the previous post (the one at the top of the page) - well, I wonder why it's there at all, really.

Missing Sequence presets Premiere Pro CS6

I want to import files from my HD PVR onto my Premiere Pro to edit them. But, the suitable preset is unavailable, along with many other presets. I've looked online through ways to fix this, most have been ineffective. Does anyone know what to do?
Thanks

Missing Presets/Activation http://forums.adobe.com/thread/1050730?tstart=0 may help
-http://helpx.adobe.com/premiere-pro/kb/features-presets-missing-premiere-pro.html
Also, Exactly what is INSIDE the video from your device?
Codec & Format information, with 2 links inside for you to read http://forums.adobe.com/thread/1270588
Report back with the codec details of your file, use the programs below... A screen shot works well to SHOW people what you are doing
https://forums.adobe.com/thread/1070933 for screen shot instructions
Free programs to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
Does your video use a VARIABLE Frame Rate or a Constant Frame Rate?

Mac Os X LION - Premiere CS 5.5 Missing Project Presets

Hey
Even after uninstalling and using the creative cleaning suite tool and reinstalling premiere cs 5.5, most of the new presets such as DSLR, HDV and AVC presets are missing. I also deleted the preferences file from the hidden library folder (new finder window/go to folder: ~/library) and re-started but no luck. Is this a MAc Lion specific problem you think ? Is there anyone who has encountered and knows how to solve this or maybe download presets files on adobe.com ?
Thank you

I'm glad to hear that it's possible for someone to run on Lion OSX and CS5.5 with all the presets. There is hope
Firstly, I installed the demo version of CS5.5.
I did not see all the presets and Premiere CS5.5 did not open my projects in CS4 because there was not the ".mpeg" presets/codecs.
I read this article where it says that there are no limitations on the demo CS5.5:
http://kb2.adobe.com/cps/407/kb407938.html
I uninstalled the demo and buy the full version. But it did not work.
But even with all this, now I have the full version and I still do not see the presets.
I do not know anything about codecs and presets but after uninstalling and using the creative suite cleaning tool most of the new presets are missing..

Missing sequence presets & codecs - fixes ineffective CC 2014

Hi there,
I know this is a well-documented issue, so apologies for creating another thread about it, but I'm completely at a loss with how to proceed. I have uninstalled and reinstalled several times, started up Premiere holding shift to reset it, logged out, restarted, logged back in, logged out, reinstalled, logged back in, etc. I've even disabled my anti-virus during the install based on one thread, but nothing is working and it's driving me mad because it's really stuck a spanner in the works for a fair few ongoing projects. (Rule #1: Never update software mid-project, oops).
I've owned CS6 for a couple of years and it was working fine - it's only since moving to CC 2014 that I've had this problem. CS6 was fully uninstalled when I installed CC.
Can you not just add a "recheck activation and associated presets" button when the problem is this widely reported?
Any help would be GLORIOUSLY appreciated.
Cheers,
Archie

Same here.
Installed Premiere Pro CC 2014 on a fresh, new Mac Pro (Yosemite OS X 10.10.1) and no DVD-Presets available in Media Encoder!
On my Macbook Pro Retina (also running Yosemite 10.10.1), DVD Presets are available in Media Encoder....
Any solutions Adobe?

Photoshop CC - Missing Tool Presets

I have just wasted over 2 hours with the adobe 'Customer Care' people trying to find out why I get the message 'No Tool Presets Defined for Current Tool' and this included them remote connecting to my iMac via 'TeamViewer'. The person concerned then sent me links to tutorials on the use of the Spot Healing Brush but they were no help whatsoever and CustomerCare have been unable to solve my problem and, to add insult to injury, the so-called 'care' expert, closed down our Chat without explanation. Fortunately their system has automatically sent a transcription of the chat.
Anyway, to explain the problem:
I opened an image (.dng) in Bridge which then automatically opens CameraRaw. I clicked on 'OpenImage' which then opens Photoshop. However, when I click any of the tools in the Tools Panel, the Spot Healing Brush as an example, I get the message "No Tools Preset Defined for Current Tool" so no sign of the Healing Brush, Patch, Content-Aware or Red Eye Tools. The Clone Stamp doesn't show Pattern Stamp tool, the Marquee tool only shows the Rectangular tool and so on. This applies whether I click or hover over the tool within the Tools Panel itself or when I click on the downward arrow in the Options Panel for the tool in question. A few of the tools do show some presets but not all of them.
Please please help
PS. Does anyone know how I can complain to Adobe about a very shoddy example of support?

I'm a windows user so I do not know the Adobe Photoshop environment on the Mac or the versions of Mac OS. The only suggestion I could make would then be try using Adobe Cleaner to clean off Photoshop then install Photoshop Use the CC Cleaner Tool to solve installation problems | CC, CS3-CS6

Missing Metadata Presets when importing sample library following book

ISSUE: NO METADATA PRESETS available during import. (Aperture 3)
DESCRIPTION:
I have just installed Aperture 3. I am following the Aperture 3 book. When importing the sample Wyoming pictures into the Sample Library , I am directed to choose "basic info" as my metadata preset. I am not able to select "basic info" as a metadata preset. The drop down arrow only yields "none" and "edit". Edit is all grayed out.
I then tried it in the Main/real Aperture 3 library. I tried to import a few pictures from a a hard drive. Same issue. NO METADATA PRESETS AVAILABLE FOR IMPORTING INTO APERTURE 3.
Thank youl

Here is the answer for anyone who may hae same problem:
Delete the following files from Application (Aperture) /Support :
1: import Presets.plist
2:MetadataSets.plist
3:Metadata Presets.plist.
Removing these has restored the basic metadata presets.
Hope it helps.
Thanks

Missing Animation Presets in After Effects 2014 CC

I upgraded from CS6 CC to 2014 CC and cannot now find the Animation Presets anywhere on my system. I deleted CS6 CC because of space considerations. They were in it. Can't find them anywhere on my system. Standard install. WIndows 7 Pro, 6 GB i7 blah blah blah! Was told by Tech Support that I couldn't BROWSE them because I don't have Bridge CC. I do have CS5.5 Premium Bridge, but can't reach it from 2014 CC. Even using it outside of 2014 CC I can't find Animation Presets. I can't find the folder they're supposed to be in, find everything else.
Help!

Hello Rick Gerard,
Thank you for the prompt and apparently correct answer. However, this did not solve my problem. Perhaps I was not totally clear in my original post. To that end, before I posted I went to the panel for Effects and Presets inside AE 2014 CC. That was what lead me to start trying to Browse Animation Presents and finding out that Adobe Bridge 2014 CC was not installed, etc. Okay, I can live without that.
The Animation Presets DO NOT SHOW UP in the Effects and Presets panel as you have displayed in the graphic. In fact, searching for Animation in that panel's search box produces no result. Looking at a list of Animation Presets from Adobe's site and searching for several of them produces nothing. The Animation Presets cannot be found. They are not in any folder inside or outside the install. Even searching my entire system for *.ffx (I believe that is correct) turns up nothing.
Something may have gone awry when I deleted (actually uninstalled) CS6 using Windows' own uninstall function. I only did that because my then hard drive was crammed to the max and functionality had degraded. I replaced that drive and now I'm a happy camper again except for not finding the Animation Presets.
IF I deleted/uninstalled them inadvertently, what are my options for getting them back? Deactivate and reinstall 2014 CC? What about reinstall/reactivate(?) CS6? Thanks once again and also in advance.

CS3, Vista, Missing Duotones Presets

Hi,
I am using CS3 and Vista. I am trying to use the presets for duotones.
I go Image | Mode | Duotone | Load...and get nothing. The Duotones folder is empty. A quick search of the internet suggests that the files have been moved. So I searched my pc for *.ado and got nothing. No files.
Any advice?
Best regards,
Kevin

Kevin, I just loaded CS3 on my computer running Windows XP, and had the same problem. PS 'looked' but couldn't 'see' the presets loaded in the folder, C:\Program Files\Adobe\Adobe Photoshop CS3\Presets\Duotones. (I checked and confirmed that the .ado duotone presets files are there.)
To fix this, from the duotone menu, I went to Load, then backed all the way out of the folders, to My Computer, then when back in to the above folder, and wow, PS saw that the duotone presets are there. I closed the file, opened another and converted to Duotone, and PS is still seeing that presets.
In other words, the Duotone preset folder is not empty, you just have to coax PS in to seeing the preset files.
Best, David

Missing PDF Presets in Illustrator CS2 - Please Help

I use Adobe Illustrator CS2 for work (running on Windows 7 32-bit). I am not sure how it happened, but I suddenly can ONLY save a PDF using the Illustrator Default option in the Adobe PDF Preset field. I no longer have the option to save a PDF using as Press Quality, Smallest File Size, etc.
I have searched around the web and have not been able to find any good info on how to restore these presets. Any help with correcting this would be greatly appreciated, thank you.

how to restore these presets.
By reinstalling any Adobe app that makes use of the shared PDF components. The presets themselves are stored in the pertinent program folder and also in your user data folder. In fact if you simply create a new user account they may magically show up because they were re-created/ copied with factory defaults... On the other hand that may also point to possible permissions issues with your own user account - the files may be there, but inaccessible due to insufficient privileges. Other than that really simply reinstall.
Mylenium

Missing the "none" option in presets when adding user

SL Server, fully updated
When I go to add a user, I am missing the preset 'None" I have 6th grade, 7th grade, 8th grade and Faculty. Why would the None option be gone, I thought that was always there.
Thanks in advance

Did you follow the instructions on that page exactly when creating the account (the instructions won't work with existing accounts) ?
e.g. if currently signed into an account then you signed out of it, and you then found a free app and clicked on its free 'price' :
And then clicked on 'create Apple id' on the popup that you get :
When I tried those steps in response to another thread a few days ago I got the 'none' option on the payments screen

Missing Keylight preset

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