Missing keys on keyboard

My ex-wife and I both have a Note 4.  We both have the same update version (update_SM-N910V_N17_to_NJ5).  My keyboard has the ten numbers/digits along the top of the 'QWERTYUIOP' keys.  Her phone doesn't have the numbers.  I can't find any setting that would seem to affect this feature.  Any suggestions?
>> Subject edited for brevity <<
Message was edited by: Verizon Moderator

I'm not sure about replacement keys, i know you can order entire replacement keyboards. I've seen them running from 15-50$ Canadian. Replacing keys should be easy, but it's not, lol. There are two small "hooks" made out of plastic on the keypad which the respective key must grab onto. You will have to make sure one side grabs on and then try to attach the other one without viewing the bottom of the key. Also, it's very easy to break the hooks and the corresponding latches on the keys, not to mention the actual key itself.

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