Missing Lines when printing, scanning or copying HP Deskjet 3055A- need to use cartidge guarantee

I have a HP Deskjet 3055A and since I put a new HP cartidge my printing, scanning and copying miss some lines. In other words, some lines are printed and some are not. This only happens with the black cartidge and not when I print in other colours.  I read the HP guidlines for " Streaks or Missing Lines in the Patterns or Bars on the Extended Self-test Report" and I follow the whole proceeding, including the cleaning of the ink cartidge and NOTHING HAS WORKED.  As the cartidge was recently bought I want it to be replaced. That's what the garantee is for, isn't it?
So my question is how to proceed now?

Welcome to the forums chsl
I saw your post about your Deskjet 3055A now showing print quality issues since changing the ink cartridges. I understand you have done some troubleshooting however, I wanted to publicly post the guide I would recommend for the problem you're having.
If there are any steps you haven't attempted, please give them a try!
Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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