Missing Movies

When I purchase a movie from iTunes, it downloads to my iPad, but not my laptop. When I check 'purchased' on iTunes it comes up blank. However I am logged in with my Apple ID.

Hello Mr Mad Dog,
Thank you for the details of the issue you are experiencing with your purchased movies from iTunes.  I recommend trying to download the movie from your list of Past Purchases in the iTunes Store.
Use the steps in the section titled “Download previous purchases on Mac or PC ” in the following article:
Download past purchases
http://support.apple.com/kb/ht2519
If you are still not seeing the purchases after following these steps, I recommend reporting the issue to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
Additionally, you can enable Automatic Downloads in your iTunes Preferences so that new purchases automatically download to your computer.  Use the steps in the section titled “Enabling Automatic Downloads on your computer” in the following article:
iTunes Store: How to enable Automatic Downloads
http://support.apple.com/kb/ht4539
Thank you for using Apple Support Communities.
Best,
Sheila M.

Similar Messages

  • I just noticed that some of the movies I had in iTunes did not get transferred to the iPhone. The missing movies are shown as generic movie icons in the iTunes panel. How do I get the original movies to show up again and transfer to the iPhone?

    I just noticed that some of the movies I had in iTunes did not get transferred to the iPhone 5. The missing movies are shown as generic movie icons in the iTunes panel and are checked to select them. But they do not show up in iPhone Videos. How do I get the original movies to show up again and transfer to the iPhone? I recently upgraded Mac OS to 10.6.8

    1. iTunes won't offer cloud downloads for songs that it "thinks" are in your library, even if it "knows" the files are missing. If you've exhaustively searched for the missing files and there is no prospect of repair by restoring to them to their original locations, or connecting to new ones, then delete that tracks that display both the missing exclamation mark and are of media kind Purchased/Protected AAC audio file. Don't hide from iTunes in the cloud when asked, close iTunes, then reopen. You can download from the cloud links or iTunes Store > Quicklinks > Purchased > Music > Not on this computer > All songs > Download all.
    2. Why? Not sure, perhaps 3rd party tools or accidental key presses combined with previously hidden warning messages when trying to organize the library. There is a hint that using the feature to downsample media as it is synced to a device may also be involved, though I've not replicated it. Whatever the reason a backup would protect your media.
    tt2

  • Missing movie files in iPhoto 08

    I have just noticed that in some of my events the movie is missing (the last six). In checking the finder I see that the actual file is missing too. The only changes I have made is to upgrade to snow leopard and I got a magic mouse. There are .mov files in other folder and the movie shows in the iPhoto. I noticed this because the magic mouse wont open the movie files in iPhoto.
    So I have two problems: One: where have my recent movies gone that were once iPhoto. (They are not in iMovie and I have checked Time Machine) and two: why wont my mouse open a movie in iPhoto.
    Any help will be great!

    When you Control-click on one of the missing movie's thumbnails and select Show File from the contextual menu what do you see?
    TIP: For insurance against the iPhoto database corruption that many users have experienced I recommend making a backup copy of the Library6.iPhoto (iPhoto.Library for iPhoto 5 and earlier versions) database file and keep it current. If problems crop up where iPhoto suddenly can't see any photos or thinks there are no photos in the library, replacing the working Library6.iPhoto file with the backup will often get the library back. By keeping it current I mean backup after each import and/or any serious editing or work on books, slideshows, calendars, cards, etc. That insures that if a problem pops up and you do need to replace the database file, you'll retain all those efforts. It doesn't take long to make the backup and it's good insurance.
    I've created an Automator workflow application (requires Tiger or later), iPhoto dB File Backup, that will copy the selected Library6.iPhoto file from your iPhoto Library folder to the Pictures folder, replacing any previous version of it. There are versions that are compatible with iPhoto 5, 6, 7 and 8 libraries and Tiger and Leopard. Just put the application in the Dock and click on it whenever you want to backup the dB file. iPhoto does not have to be closed to run the application, just idle. You can download it at Toad's Cellar. Be sure to read the Read Me pdf file.
    NOTE: The new rebuild option in iPhoto 09 (v. 8.0.2), Rebuild the iPhoto Library Database from automatic backup" makes this tip obsolete.

  • Missing movement type data in 0IC_C03 cube

    Hi Gurus ,
    i  have deltas running for 0ic_c03 cube in B1 7.0 i have used transformations for loading cube .
    In a report of this cube for plant material stock,  i can c the quantities matching with MB51  report of R/3 where as the values are not matching for sum material ( negative stock values with 0 qtys )
    i found that a movement type 121 data is missing in BW
    i have read thread on the forum suggesting  to work on OMJJ transaction and make 121 movement type as statistics relevant.
    But i want to know how this action will effect on R/3 update controlling ?
    any inputs will b a grt help
    Edited by: Rajesh Dalwadi on Jan 13, 2009 12:09 PM

    Hi,
    We faced lot of problems with missing movement type, fo that we taken correct confirmation from MM team and then added it in Update Rules and deleted the data in Cube and then Re-Initialized the Cube.
    To do this, you need ECC Down Time. I'm talking about BW 3.5. I think in BI7, it may be easy, (without taking down time, pls check).
    Thanks
    Reddy

  • Missing movie files in my project since iOS 8 and iCloud Photo Library

    Hello all,
    I've been to New York at the start of 2014 and created an awesome movie project in iMovie for iOS. That was when iOS 7.1.2 was the most current release. Today, I wanted to finish up my project. I'm currently running iMovie 2.1.1 on iPad air 1 running iOS 8.1.2 and iCloud Photo Library is enabled since day one. I Opened the project today and iMovie told me there are missing movies in the project and offered me to search for them. It only found 2 out of 140 or something. Now my project timeline is filled with clip with exclamation marks and many transitions with pictures in them are missing too. I tried to download clips that are in iCloud by tapping the Cloud icon but iMovie still cannot find them. Ive also tried importing from iCloud drive, disabling iCloud photo library and syncing the movies from iPhoto using iTunes on my iMac but iMovie cannot link them to the project. I'd hate to see hours of editing work to go down the drain.
    Hope someone can help.
    RF

    Ok, so sinc you turned iCloud photo library, that automatically delets all of your current photos. I found that out the hard way. I'm sorry to hear that your editing has gone to waste.   It is still odd that some media was saved though.

  • Missing movies in project since iOS 8 and iCloud Photo Library

    Hi,
    I've been to Europe this summer and created a movie in iMovie for iOS. That was when iOS 7.1.2 was the most current release. Today, I wanted to finish up my project. I'm currently running on iPad air, iOS 8.0.2, latest release of iMovie and iCloud Photo Library is enabled since day one. Opened the project and iMovie complained there was missing movies and offered me to search form them. It found 19 out of 40 or something. ***??? Now my movie timeline is filled with clip with exclamation mark and many transitions with pictures in them are missing too. I tryed to download clip that where in iCloud by tapping the Cloud icon but iMovie still cannot find them. How am I supposed to fix this now? My clips are there but iMovie cannot link to them... Apple, are you reading this forum?
    JF

    I recreated this same question here so it wouldn't show like its solved: Missing movie files in my project since iOS 8 and iCloud Photo Library
    Hope we get an answer.

  • Missing movie file

    I have created a movie in imovie. When I share it with idvd everything is fine and I can burn a dvd (the 1st time). The next time I try to open that dvd project I get a message saying "missing movie file clip 01.dv. Would you like to search for it?" I can't seem to find it anywhere. It says the dvd won't play properly with out it, then idvd usually ends up freezing up. That movie name isn't even part of my original movie. So everytime I want to make a change or burn another dvd of this project, I have to go back into imovie and export to idvd again.
    Please help!

    If you get a good first burn every time that you initially export your iMovie project to iDVD, try saving the iDVD as a disk image instead of burning a DVD disk. When you save as a disk image iDVD goes through the same encoding process as if you were burning to a DVD disk. Once you have burned a disk image you then can open and close the disk image multiple times to burn multiple DVD disks from the disk image, using Applications/Utilities/Disk Utility, without again going through the encoding process. So, if the first burn is good, all the other burns will be good.
    It is oft recommended to close iDVD and iMovie and trash the files named com.apple.iMovie.plist and com.apple.iDVD.plist. When you relaunch, the programs will replace those files with new ones. Then run a permissions repair using Applications/Utilities/Disk Utility.
    If you are storing your project on an external drive, make sure that the drive is formatted correctly. It should be Mac OSExtended or Mac OS Extended (journaled).
    Make sure that you have enough hard drive free space for iDVD to work. It takes at least 5GB of free disk space to burn a disk, and you should have more than that if possible.
    Did you actually look into your iMovie media folder to see if Clip 01.dv exists? Control click on your iMovie project icon and select Show Package Contents/Media. See if it's in there.
    I know that in iDVD5 (not sure about iDVD6) If you added an asset to your project, and then removed it and deleted it from your hard drive, iDVD would still think that that asset was in the project. Because it was deleted from the hard drive, iDVD wouldn't be able to find it and would report it as a missing asset. Maybe that's what is happening to you here. The solution then would be to retrieve that deleted asset and put it back on your hard drive so you can reinsert it into the project.
    Always a good idea to archive your iDVD project rather than just doing an ordinary save. Takes up more disk space, but an archive bundles all of the project assets with it so everything is intact if you move it off to an external drive or another computer. Otherwise, you can get broken links.
    Good luck with this.

  • HT1391 how do i restore a missing movie that i downloaded?

    How do I restore a missing movie that I previously downloaded?

    Unless your account is based in the US then you can't re-download it for free (and not all films can be redownloaded in the US) - if you are in the US then you could see if it's in your purchase history for re-downloading. Otherwise, have you not got a copy of it on your computer's iTunes and/or on a backup ?

  • Missing movies added by digital copy code

    Looking on the Apple TV I am missing movies that were added by codes that came with purchases of Blu Ray versions.  Examples would be Hunger Games, Madigascar 3, Star Trek.
    I can see the movies on my Macbook Pro and Windows machine within iTunes, but not on my Apple TV.  This seem to happen in the last update to my Apple TV.

    Actually, I just went into my iTunes account and right clicked on it, there is no option to play it as with other movies or if I double click them they don't play.  But they show up in my iTunes account.

  • HT201272 Missing movie on my iPad

    I recently purchased a movie off iTunes using my iPad. I watched in a few times and then I had to reset my iPad for some other technical reason. When I rested my iPad the movie I purchased was not there. I synced my iPad to my computer and clicked the movies tab under owners iPad and it shows the movie. However I am unable to watch the movie. When I went to the iTunes store on my computer and on my iPad itself and went to purchases the movie doesn't show. How can I retrieve this missing movie.

    There's no reason whyyou can't watch a film during a flight, a lot of people do. Great Expectations is 2 hours 8 minutes and the HD version is 4.91 gig (the SD version is 1.89 gig). It will probably use something like 25% of your battery.

  • I'm missing movies and TV shows on iPhone, iPad and Apple TV

    I've purchased a significant number of movies and TV shows over the last few years. When available in HD, I always purchase titles in HD, whether they're TV shows or movies. I have iCloud enabled on all of my devices, and am also an iTunes Match subscriber. I very much enjoy having all of my content available, whether I'm at home or on the road. As long as I have an internet connection, my content is available.
    Unfortunately, it would seem I'm missing random items from iCloud -- movies and TV shows. For example, I purchased both Cars and Cars 2 (Disney/Pixar) in HD, but only Cars shows up on our iPads, my iPhone and our Apple TV. Cars 2 is missing. Likewise with several episodes of the Big Bang Theory--none of my Season 1 episodes show up on the iPads, iPhone or Apple TV, but purchases from Seasons 4, 5 and 6 do.
    The items are all downloaded on my MacBook, so they all appear there. If I go to the iMac, Cars 2 and the Season 1 Big Bang Theory episodes don't show up as available iCloud downloads. However, if I go into the iTunes Store and select these items to purchase again, iTunes tells me I already purchased the item and downloads it to me for free. So if iTunes knows I purchased it, why doesn't it show up in iCloud?
    If this were an issue of studio rules/copyright, I would expect this problem to be specific to movies/shows from certain studios. In the case of Cars and Cars 2, these are both Disney/Pixar films, so why would Cars be in iCloud but not Cars 2?
    Another movie that DOES show up in my iCloud is Gran Torino, one that I redeemed as a Digital Copy.
    There are other TV shows and movies that have this same problem--they don't appear in iCloud but if I search for them in the iTunes Store, I can re-download them at no charge if I already purchased them.
    Does anyone know how I can get the "missing" items to appear in iCloud if I legitimately purchased them or redeemed them via a promo code?

    I did a little bit more research, and if I go into iTunes and choose to display TV Shows and Movies as a List, I get a nice, sortable list of movies and shows to which I can add columns. A column that you can add is called "iCloud Status."
    This column shows either Purchased or Ineligible for all of the titles. And this is where things get really confusing.
    Sure enough, the items that are "missing" from the iPads, iPhone, Apple TV, etc. are the Ineligible items, but that's not the confusing part. What IS confusing is which items are Ineligible.
    A good example is my Deadliest Catch collection -- I own the entire season 3 and 4 of DC; season 3 is Purchased and Season 4 is Ineligible. Back to the Big Bang Theory, I have five episodes from Season 4 -- 3 are Ineligible and 2 are Purchased.
    It makes absolutely no sense that episodes from the same season of the same show would be a mix of Purchased and Ineligible!

  • Missing Movies Folder in Sidebar

    When opening a Finder window, one of my sidebar folders is missing. I have the Applications, Documents, Pictures, Music and User folders, but the Movies folder is nowhere to be seen. I tried searching for it in Spotlight and got nothing. Because of this, I have no Movies directory to save my iMovie projects in. How can I take care of this problem?

    The special icon is automatically given by the Finder to a folder named Movies that resides in the users home folder, and automagically gives it the cool custom icon in the Sidebar when it is dragged there. People have been known to mess this up by pasting an icon on the folder themselves. Sometimes a restart of the Finder or the computer may be necessary to get the custom icon to display. There are a number of folders that the Finder treats this way in the home folder.
    Francine
    Francine
    Schwieder

  • Help Missing movie.  DVD not burning as shown in Preview

    I created a DVD Project using 2 movies and one slideshow (separate buttons). Plays perfectly in the Preview within IDVD. I burned the disc, watched on the DVD Player, and the button that should have the first movie, plays the second movie. The other two buttons work correctly. Can't find the other movie anywhere.
    I checked the Project Info. and it shows the correct asset listed for the missing first movie, also shows that it has encoded. The map view within IDVD looks correct also.
    I have 17.23GB available still on my PowerBook.
    Any ideas???
    I know that I should make a disc image and check that first. I was just trying to do it quickly as a gift. I'll check the disc image next.
    PowerBook G4, IMac G4 512Ram   Mac OS X (10.4.6)   1.5 gHz, 512 Ram, LaCie 250gb, Casio EXZ850

    Well....I fixed it, but don't know how necessarily.
    I did the following....
    1. repaired permissions.
    2. Told IDVD to look for movies on Desktop (where movie was)
    3. Deleted the old broken movie button & added the movie button again.
    4. Made a "Disk image", checked it, and burned from there through Disk Utility.
    PowerBook G4, IMac G4 512Ram Mac OS X (10.4.6) 1.5 gHz, 512 Ram, LaCie 250gb, Casio EXZ850
    PowerBook G4, IMac G4 512Ram Mac OS X (10.4.6) 1.5 gHz, 512 Ram, LaCie 250gb, Casio EXZ850
    PowerBook G4, IMac G4 512Ram Mac OS X (10.4.6) 1.5 gHz, 512 Ram, LaCie 250gb, Casio EXZ850
    PowerBook G4, IMac G4 512Ram Mac OS X (10.4.6) 1.5 gHz, 512 Ram, LaCie 250gb, Casio EXZ850

  • Missing movies after Apple TV update

    I have two Apple TVs - a 2nd gen one and a 3rd gen one. I also have about 30 movies in my iTunes movies library which, when I connect with that computer on either Apple TVs brings all the content across.
    However, since the update, most of that content has vanished from the Apple TV 3rd gen. I haven't updated the 2nd gen ATV and all the content is still there when I link to the computer.
    Any ideas what's happened or how I can get them to show up on my ATV3?

    Welcome to the Apple Community.
    I'd first check that you haven't labeled your missing content as home video and it hasn't simply been moved into this category as a result of it being introduced in the latest software.

  • PDF is missing .mov files

    ID CS2, OS X 10.4.11
    31 page catalog with 10 interactive .mov links. They are not embedded as they a large. They appear to be properly linked. As I did each page I would Export the individual page and test that the .mov ran. OK. Now when I Export the entire catalog the .mov files can't be found. " cannot be found. The file may not be present."
    "Interactive Elements" is checked in the export dialog.
    What am I missing?
    Thank you.
    Bill

    The fine lined box is the outline of the "button" that is the movie prompt area.
    Are you triggering the movie by clicking the poster area for the movie itself? Or did you turn off the poster?
    Are you triggering the movie by clicking a button that plays the movie, or are you clicking the area for the movie.
    It's tricky to get rid of that fine line, but the best way to do it is to always prompt the movie by using a separate button.
    Also, you can get rid of the fine line by opening the PDF in Acrobat Pro and using the Tools> Advanced Editing (acrobat 8) and click the movie tool or going to Tools> Multimedia (acrobat 9) and choose the Video tool.
    Then select the movie area and under Actions delete the Action to play the movie on mouse up. That will prevent the movie area from prompting the movie and only let a button prompt the movie.
    And that will get rid of the line. (It's actually a lot easier to do than to write out. But you can't do it in InDesign.)

  • New Touch Missing Movie Rental/Game "In-App Purchase" Sync Problems.

    just picked up the new iPod Touch 4G (64GB) and am syncing to Win7 Starter (32bit).
    I rented a few movies before I bought the Touch. They all seemed to download fine. the "Move" sync process seemed like it worked perfectly. When I looked back at my movies on my touch, some of them were missing. When I double checked my rental section in iTunes the movies were missing. I remember a dialogue later, saying that the file couldn't be found. I ran a quick windows search with no results.
    So it seems like I could "Move" the movie fine, but after the sync finished, the files were gone from both the computer and the touch.
    Could someone please explain this, and what I may do to recover those files? I did pay for them after all, and would still like to watch them. I just don't want to pay for them twice.
    Also (another similar issue):
    I downloaded and played the game "FieldRunners" fine, but then decided to do an "in-app purchase" for the next level. I clicked download/entered my info/ and it seemed to download correctly, but when I re-entered the app, the level was not available to play. just weird.
    FYI: this is my first iOS device, so please don't flame me for newbie ignorance.
    Any advice/suggestions are welcome!
    Thanks.
    Overall, Here is my experience with the new touch:
    First Connection: Installation did not work. Unplugged / Replugged USB worked correctly. (no restart necessary).
    Selecting content to sync: Did not detect Outlook 2010 (FULL/NOT BETA) for Contacts/Calendar/etc.
    I chose not to sync this through iTunes, and instead setup an "Exchange" account on my iPod Touch through google (m.google.com). Works perfectly.
    I have my other email addresses forwarded through gmail to take care of push notifications. I still don't have Outlook 2010 calendars synced with google yet, but I'll figure that out.
    Then I noticed the other sync problems mentioned above.
    Again, any help would be appreciated!

    Hi Epski
    Let us know how you go as i'm having the same issue also. I upgraded to yosemite and itunes 12 at the same time and thought the OS upgrade was the issue. I downgraded back to Mavericks again (for lots of reasons i won't go in to here) thinking this would fix the problem but it didn't.
    When i play any video content from itunes 12 in full screen goes dark once the controls fade away. QT, appletv or anything else plays them perfectly, as per itunes 11!
    You don't have a Samsung TV by any chance do you?

Maybe you are looking for