Missing Navigation pane / Error message

Question

Hey everyone,
A colleague of mine was trying to build WebHelp using RH X5
and when he built the output, the navigation page on the left
appeared completely blank with a little error symbol in the lower
left of the screen.
The error stated:
Line: 222
Char: 3
Error: Automation server can't create object
File: path\!SSL\WebHelp\whskin_pdhtml.htm
When I looked at whskin_pdhtml.htm on a build on my own
system in Dreamweaver, I saw that the page title is "Navigation
Pane"
Any idea why RoboHelp couldn't create this file? He had this
problem last week. We though IE was the problem, but a reinstall
didn't help. Both he and I are publishing the output (File System
method) to a specific folder on the root of our C:\ drives, since
we can't get access to Development servers (security policy)
By the way, I can view his output perfectly on my system.
I found an old post on this topic from 2006 that had this in
the response:
"IE, general Internet, popup blockers, guest toolbars (Yahoo!
for example), MS Office, network server permissions (database admin
or sys admin). Do you have any utilities running in the background
that the others don't have?"
I haven't gone through and compared everything between his
machine and mine, but what specifically should I look for in terms
of major differences? I have local box admin rights for my machine,
but I don't think he does for his. That shouldn't be a problem,
should it?
Thanks,
Jim

Answer 1

I have local box admin rights for my machine,
but I don't think he does for his. That shouldn't be a
problem, should it?
Yes, it should.
The RoboHelp product must be installed under the user's name,
with full admin rights; in addition, those rights must be
maintained at least for the first time the user opens, edits, and
generates a project. Those rights can then, and only then, be
disabled.
Good luck,
Leon